Costco

I purchased a Business Member Card for the company I work for to buy office supplies and such, thought it would be a great beneficial idea. WRONG. I used the card a total of two times, the second time I used it was the experience that did it in for me.

I was there to buy supplies and food for an office Christmas party, I walked up to the checkout counter where I was not greeted or acknowledged, the cashier was chatting with another employee. He scans my card and proceeds to tell me my card has been canceled. No explanation, no assistance, just shoved my groceries to the side and called a manager over and told me to explain to her. She asks me what the problem was so I explain, she takes the card to the back office and leave me standing there for 30 minutes with no answers or anything. I eventually leave because I cannot wait any longer and keep the Christmas Party waiting, I call and tell the customer service desk and tell them I want a full refund for the whole year we paid for and for the card to be officially canceled. The customer service manager explains to me that there is not anything she can do over the phone that I would have to come in, she proceeds to tell me all of this while laughing and using terms such as "literally" and "like" as if she was a high school student, very unprofessional and as I could see I was not being taken seriously. Not only did I keep the Christmas party waiting for an hour and some odd minutes we also had to find another resort for food since Costco was an epic fail and disappointment.

Worst experienced ever, definitely my first and last. I would not recommend any other business or person for that matter to use the store or give them a penny. Very unprofessional and poor customer service.

Great store and web site. So easy to order anything. Customer service is friendly and quick to respond. Thank you Costco!

Thomas called to see if he could come early which I was excited about!
He was professional and quick!
Great job!

Ordered 4 piece kitchen appliance suite that includes "white glove concierge service" i. E. delivery and installation. Several weeks later I got a delivery appt. Waited around most of the day. Finally delivery service called and gave me an arrival time of 30 min later. Delivery man came to the door and said he forgot his "straps" so he couldn't deliver the appliances. Said he would be back at 9:30 following day. 2:30 the following day all 4 appliances were delivered but only fridge (damaged) and stove could be installed. Microwave and dishwasher had to be installed by separate company. Called Costco.com customer service to set up install appt. Soonest available date was one week later; meanwhile microwave and dishwasher are parked in the garage. On the appointed day waited most of the day with no call from the installers. Found one place on the Costco.com site where my phone number was incorrect. Made the correction and called Costco.com to find out where the installers were. Customer service rep told me that the delivery company was saying that company doesn't install. I reminded her of the big sign in Costco warehouse saying appliance price includes delivery and installation and that she needs to figure out who the installers were and where they were and I would hold while she did that. Customer service rep came back on the phone after she finally did her job and figured out what was going on to report (as she talked over me) that of course the whole thing was my fault because I didn't provide an updated telephone number. We are now scheduled for installation "sometime" tomorrow and company will call "sometime" tomorrow to let us know when they can get here. This is "white glove concierge" service? From now on, if it isn't available in the warehouse, I'll buy it someplace else.

I ordered a 2000. 00 + wood swingset by Yardline
(Yardline Play Systems Ultra Fortress II Playset - Installation Included Item #*******)
On 3/9/2017. I was happily surprised when the COSTCO WEBSITE asked if I would like to have installation for 200.00! Wow, I thought, I don't have to find someone to put this together for me, after all, being a 47 year old woman (with a heart condition) who is getting this for her 6 year old granddaughter, this is wonderful! So yes please, add that! Order went thru and money is taken from my bank to pay for it. Imagine my surprise 5 days later when I get a confirmation email that I have cancelled the order? What? Why would I do that, I have told the 6 year old little girl it is coming and she will be able to play on it in about a month! So I ASSUME it is some kind of mistake. I call Costco customer service and a very kind lady informed me that the offered installation is not available in Spokane so COSTCO cancelled my order. No phone call to see if I possibly wanted it without the OFFERED BY COSTCO installation. NOPE, they just cancel it. Oh and even better, I get to wait at least 3 days for them to return my 2100. 00! Seriously, Customer service is not even capable of reinstating the order they cancelled without the installation. I guess its time to get a Rainbow system, or Home Depot! Costco should fix the website to NOT offer things that they cannot provide, at bare minimum, make a phone call!

I ahve been shopping at Costco since the 90's so I have seen Costco go through a number of changes. Some of those are good and some not so good. Lately, I have noticed that at my regular store in Wilmington, NC, they seem to be intent on constantly moving things around. I am not sure why they have done this but it is annoying and frustrating to go look for things that have been in a particular location forever, now suddenly you have to walk all over the store. It's not easy finding store employees unless you walk to the front by the registers. The other thing I noticed about Costco is in the area of clothing. I remember back 15 years ago you could buy a Cutter and Buck shirt and it would be of the same quality as you would find in a Belk or Macy's. Now the name brands use thinner materials and they just look like the same quality you might find at a Walmart. Basically I have quit buying cloths there for this reason. It is also aggravating to have to show a card to get in but you can't make a purchase without one. The in bound control is useless and dumb. I understand why they have a outbound control but if I wanted to steal from them, I would not have too much problem doing it. I won't say how because it may give some people the idea and then suddenly people are walking out with goods. So enough of the negatives.
There are many places you can save money at Costco but you need to shop them like any other store. Some of the best deals are milk, the hot dog special in the food court, cereal, breads, organic Blue Agave sweetener, butter, the $5 broasted chicken is a nice quick pick up if you forgot to defrost something for dinner, and Kirkland batteries are just a few. Another nice perk is being able to buy prime cuts of beef. That is not available in most grocery stores. Gas is always the cheapest around at Costco. It is also very nice to get a check back from Costco once a year if you have an Executive membership. My last check was $187 and change.
Costco obviously has a winning business model and it is wildly popular for that reason.

I am disappointed i like shopping at Costco and with most things their return policies i have had no trouble with. I bought my first TV at Costco. Im afraid it will be my last as long as they use square-trade as there warranty company. They took a week to have someone come out to put the new parts we had wait to come by mail. The tech was clueless at best. He was unable to get the tv to work. So you have to wait possibly 2 days for them to research and then send you a list of possibly new or refurbished tvs to choose from(but you hurry cause there are limited availability of the recommended best available tv replacements so please select today) then they will ship it to you. First fill the order then 7-10 days to ship. What do i do with the old tv... see the frequently asked questions. My TV is under warranty by 3 years why do i have to get a refurbished tv? Mine shouldn't have broken you are guaranteeing my tv and if it doesn't work you give me a new one. Why can i not just take my old tv back to the store to be properly disposed of? Then i can pick out my new tv same day? I realize tv isn't the be all and all but we have no been with our our tv going on 2 weeks will be at least 3 by the time they ship the tv to us. We will be left with a tv that still has to be properly disposed of at a cost were i live. Best buy, the warranty dept emailed us a form, that said what we paid for the tv we took that to the store picked our tv and they schedule a time to have it shipped to us. they installed and then picked up the old tv at the same time and took it with them. Had our new tv with in 4-5 days. In closing for me in the future i will go to Best buy for my Tvs.

I bought a 75" Tv from here that was a so called Display model (in the box) well my error for not checking the TV in the box because I was SCAMMED! I didn't think this was necessary being that it's Costco and they take back everything. The sales guy even told me I would have no problem returning the TV for any reason. Well After getting the TV home, I discovered the TV had scratches on the screen. I took the TV back and tried to return it. Well come to find out, there was a 65" Tv in the 75" box and They would not do the return. They refused to check video surveillance and they basically called me a liar and implied I switched out the TV. The front end manager BEN** (Visalia Ca Costco) has TERRIBLE customer service (ego issue) and his own employees felt bad for me because i am an honest person who is in the military and in LE and I know employees there who could vogue for me. I went back the following day and spoke with the GM STEVEN CHAMBERLIN who also basically called me a liar and refused to do a thorough investigation and find out how this boxed TV got on the sales floor. I feel scammed and violated to say the least. I spend thousands of dollars with this company and they refused to make this right. I will be encouraging as many LE/military friends and family cancel their Costco memberships just for this reason because what they did was not right. $1000 is nothing to this company but a lot to me. Bad customer service and bad business. If I was some POS they probably would have don't the return. Devastated to say the least