Kailee R.

I purchased a Business Member Card for the company I work for to buy office supplies and such, thought it would be a great beneficial idea. WRONG. I used the card a total of two times, the second time I used it was the experience that did it in for me.

I was there to buy supplies and food for an office Christmas party, I walked up to the checkout counter where I was not greeted or acknowledged, the cashier was chatting with another employee. He scans my card and proceeds to tell me my card has been canceled. No explanation, no assistance, just shoved my groceries to the side and called a manager over and told me to explain to her. She asks me what the problem was so I explain, she takes the card to the back office and leave me standing there for 30 minutes with no answers or anything. I eventually leave because I cannot wait any longer and keep the Christmas Party waiting, I call and tell the customer service desk and tell them I want a full refund for the whole year we paid for and for the card to be officially canceled. The customer service manager explains to me that there is not anything she can do over the phone that I would have to come in, she proceeds to tell me all of this while laughing and using terms such as "literally" and "like" as if she was a high school student, very unprofessional and as I could see I was not being taken seriously. Not only did I keep the Christmas party waiting for an hour and some odd minutes we also had to find another resort for food since Costco was an epic fail and disappointment.

Worst experienced ever, definitely my first and last. I would not recommend any other business or person for that matter to use the store or give them a penny. Very unprofessional and poor customer service.