I wish I could give them 0 star!
I placed an order the first day of Zara' sale on 12/26/16. I received the order confirmation email. I received another email a week later that the order has suffered a 24-48h unforeseen delay in the delivery. On 01/07/17 I received another order confirmation, explaining some items were sold out and they are sending the available items(The sold out items will not be available anymore!). Again I received another email on 01/09/17 the order confirmation, stated that due to sales some of items were sold out!
Again on 01/16/17 they send me another email, apologised for not sending my complete order as some of items were sold out. Anyway, my 19 items list shrinked to 10 items list and there is nothing that I can do. I called costumer service and they apologised for my experience and made a note. That's all!