I wrote a review once before how Jason and Lorena really listened and helped us plan a personal itinerary that met all our needs and wants. We took our (delayed) Family Christmas Vacation on June 21-27,2021 and it was everything and more. We are a senior couple in our 70s and we didn't want to go the route the rest of our family chose of making travel arrangements on their own. Understandably, the younger set wanted activities that we were not able to do, so Jason worked his magic to make sure what we signed up for didn't interfere with quality family time together. As I said before, he listens with a kind heart.
The drivers like Abel. Diego, Eduardo, David, etc. were friendly and helpful. They talked about the topography, plants, animals, birds and trees with knowledge. They went beyond their job title. They were always on time. They never kept us waiting. They would stop along the way for me to take photos and videos of places of interest. They made extra stops to the bank and shopping centers. All we had to do was meet the vehicle at the appointed time. The tour guides were in the same caliber of friendliness, helpfulness and knowledge. We learned a lot and saw more than expected. The hotel staff in Arenal and Manuel Antonio were just as friendly and helpful. Being able to do and see so much with little or no effort on our part and mostly being with family made this the best vacation! We highly recommend "MY COSTA RICA" to those wanting a stress less, no-brainer, wonderful experience in travel. In fact, that's just what we did while over there to those that asked because our travel, accommodations and guided tours were taken care of in advance and ran so smoothly.

I am so thankful I found this agency! I worked with Jason and Lorena and they were both absolutely amazing and took all the stress and worry away from planning such a big trip! Jason did a wonderful job planning our family vacation! He was patient, friendly, and professional! You could tell he truly cared about ensuring he met our expectations and planned a trip we would all love, within our budget, and never hesitated to make changes if I voiced even the slightest dislike in something. Jason even took the extra step to ensure we had a booster seat for all transports for my youngest son so we didn't have to travel with one! Lorena was a God send! There for us every step of the way from answering pre trip questions, to checking in throughout and after our trip! They were there for us anytime we needed them! This was extremely important to me as this was my family and I, first trip out of the country and although it was all fine, my nerves leading up to the trip were through the roof with questions and doubts! My family consists of myself, my significant other, and our 3 boys ranging in age from 13,10, and 6. We ALL had the time of our lives thanks to my costarica! Our trip all the way from the driver's who transported us, to the hotels, tours, and customer service were hands down the best, we had the trip of our dreams! It was everything we could have asked for and more! I will definitely be recommending this agency to all our family and friends and will be using them again for our next CR trip!
Pura Vida

We didn't think international travel during COVID was even possible (other agencies didn't get back to us or didn't even answer the phone) but My Costa Rica responded immediately and helped us have an amazing reprise during this stressful time. I normally do not use travel agencies and was hesitant, yet I was very impressed with their knowledge as specialists in one destination, with an office in San José, Costa Rica and one in Boulder, CO. Jason and Lorena offered us a custom vacation package that put our needs first, but also tuned us on to experiences we would not have thought of or done on our own. Highly recommended for your dream Costa Rican adventure... PURA VIDA!

We were scheduled to travel to Costa Rica for two weeks to celebrate our 50th wedding anniversary in March 2020 just as the pandemic caused us to have to cancel the trip. To our surprise, the fine print in the expensive travel insurance policy we had taken out said it would not cover in case of pandemic! We turned to My Costa Rica for help. The company had been extremely helpful in planning the trip... listening to our wishes and age limitations, making revisions in the proposed itinerary, and answering all our anxious questions. When we told Jason we would not be able to safely make the trip because of the pandemic, he immediately contacted all the vendors and arranged a significant credit if we re-scheduled before April 1,2021. We went ahead and re-scheduled for January 2021. However, with the continuing rise of COVID-19 cases, we called once again to cancel. Once again, Jason and My Costa Rica stepped up and extended our credit until May 1,2022. At first we were skeptical in planning the trip with a small, local Costa Rica company instead of one of the big-name national companies. However, we could never have been as happy as with My Costa Rica. Their customer service, sensitivity to travelers' needs, and flexibility in arranging our travel could not be surpassed. They listened and cared. We hope COVID-19 will allow us to make our trip by 2022 and belatedly celebrate our 50th anniversary, thanks to My Costa Rica.

**Hopefully the final update 11/12/2020**

Mr. Bateman tried to flag this review because he didn't want people to know the truth. Fact of the matter is we reached a resolution and I updated my reviews to reflect that we reached a solution. It wasn't enough. He wanted them deleted because he didn't the people to know how shady this business is. He harassed me by contacting my business site since I ignored his emails. He called me a liar and said I didn't do what I said I would which was completely false. Then he tries to bribe me by offering me what I originally asked for to remove all existence of my reviews. The public needs to know the truth. DO NOT DO BUSINESS WITH THIS COMPANY!

**Another update 11/11/2020"
DO NOT use this service. Not only did I have to write legitimate, truthful reviews on multiple sites about this company just to get 50% of my deposit back due to a global pandemic and being unable to travel as well as losing work and not being able to afford daily living. Now I am being harassed by the owner of the business asking me to take down all of my reviews because he gave me only 50% of my deposit. Our agreement was that I would remove the negative review and I did so by updating what I had previously written stating that we had come to terms. But now he won't leave me alone. This is as un-professional as it gets. STAY AWAY!

**Updated review 07/16/2020**

After much back and forth and going through the Better Business Bureau, Mycostarica.org and I have reached an agreement to refund 50% of my deposit.

Original review post below:

I wanted to love this company but I've only come into terrible customer service with them. I booked in February 2020 with full intentions on traveling in August 2020 until Covid-19 happened in March 2020 and shelter in home and travel restrictions were put on everyone across the world.

I even sent in to get a passport renewal in February for this trip. But the passport agency froze, as with the rest of the world. People out of work and not allowed to leave their homes due to worldwide pandemic.

I contacted Costarica.org to cancel our upcoming trip and to get my deposit back because of the global pandemic. They did not want to release my deposit stating that I had signed a contract and was responsible for it. If a global pandemic wasn't happening, there would be absolute reason for me to go on vacation, but here we are in July 2020 and cases are still rising with a lot of countries not allowing for essential travel.

The resort in which we were supposed to stay at isn't even open to the the public. There are 14 day mandated quarantines that are happening. I have lost my job due to Covid. I can't plan for future leaisurelt travel because of all this.

It is absurd that I have lost all my deposit money. I fought with my credit card company to try and get my money back. All Costarica.org has compromised to do is give me a credit, but the catch is I have to use that credit and travel by March 2021.

In these uncertain times, you would think that organizations would look out for one another. I would have most definitely traveled using Coatarica.org once the fate of the world is more stable, but they are forcing me to travel with them in uncertain times when most things aren't even known if they are going to be open.

I've lost my deposit money because there is no way that I am willing to travel in a global pandemic and the unsurety of not having work.

I wish Coatarica.org could have recognized this and worked with me, but they did not.

This is the first travel agency I have ever used for my entire trip planning and it was my first trip to Costa Rica. Jason and Lorena were extremely helpful and even checked in with us while we were there. They planned a great trip with four tours and part time inland near Arenal and part time at the beach in Tamarindo. They were so accommodating and changed a couple tours to make the times easier to attend after a late arrival.
My favorite thing about being in Costa Rica was how much each of our guides really loved their home and it was so apparent in the way they spoke about it. All of our guides were just as excited about the animals as we were!
Our favorite hotel was Arenal Paraiso in La Fortuna. Our cabin was beautiful and the view was spectacular. We swam every day and enjoyed the food. Both of our tours were awesome and it never rained until the afternoon or evening when we were back, so we also got to enjoy the downpours from either the restaurant or our cabin.
Our favorite trip was probably the Adventure Combo with ziplining, horseback riding, and the hot springs. The biggest reason was because our guide, Pedro, was fantastic. He was with us all the time, not rushing us, but making us comfortable and safe. He felt like a friend by the time we were back.
(Our least favorite trip was the catamaran, because the snorkeling was poor, but it was still a nice trip anyway - just not our favorite because it was a party boat and we most loved the nature trips.)
When we come back to CR, we want to visit the Caribbean side and hopefully have better snorkeling! Tamarindo was fun to walk around, but there were definitely too many gringos and we enjoy the less touristy places. Our best meal was at the Soda Muy Buena where we had casado and watermelon juice in Tamarindo!
I highly recommend Jason and Lorena, especially if it is your first time to Costa Rica.

We used My Costa Rice for both our trips to Costa Rica. The customer service was incredible and the personalized itinerary made our trip OUR TRIP! They will critique your itinerary to your interests and specifications. Even though we never needed to contact them during either trip (because everything is so welled planned) it was a real piece of mind to know they are available 24/7 in case there is any issues. But like I said our trips were so well organized we didn't need to use it. I would highly recommend using My Costa Rica if you want a personalized stress-free trip. Both our trips were awesome, they took care of everything... all we had to do was have a great time. And that was easy to accomplish!. Pura Vida

If you are planning a trip to Costa Rica, look no further. My Costa Rica is a local travel agency that can help you set up all hotels, transportation and tours throughout the country. They are also available for you 24 hours a day in country.