Copa AirlinesReviews 4

First off, one star is way too high...

Copa Airlines screwed my business class reservation and caused me to miss an important business meeting. I then blew a thousand bucks making new plans and paying for hotel rooms on two continents. They told me they would refund me but that was 4.5 MONTHS AGO. They continue to blow me off, but they did offer me a $50 voucher on my next flight. Yah, right! Stay away from Copa!

Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not even answering the phone anymore and when I try to connect to their website to get infos on what's going on with my money, I get this message: "We are sorry, but the server is unavailable. Please try again". Filed a complaint to BBB, hope I get my 640$ back, but I'm not holding my breath. It seems like they're going bankrupt and they're not telling anyone... Worst airline ever.

Copa Airlines is an absolute joke when it comes to customer service and impossible to get any reasonable response. Have travelled with them on 4 occasions and on 3 of them have received damaged bags. They've damaged a hard case with a big portion of it missing and a soft case with broken wheels. Contacted them and waited for for a reply only to be told there's nothing they could do about it at that time.

Latest time received a 4 inch slit in a soft case and missing lock on the same case. Contacted again and was given a wait time of 15 days. After this passed and no reply I contacted again and then was given another wait time of 15 days. Since then was told to submit photos (again which were done before). Did this and was given another 15 days wait. It's been over 20 and still no reply from them.

Also contacted them about their new CopaConnect mileage program... over a week ago and still no reply.

Absolutely the worst customer service! If you can opt for another Central America carrier as Copa is not worth time or high prices.