Copa Airlines

Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not even answering the phone anymore and when I try to connect to their website to get infos on what's going on with my money, I get this message: "We are sorry, but the server is unavailable. Please try again". Filed a complaint to BBB, hope I get my 640$ back, but I'm not holding my breath. It seems like they're going bankrupt and they're not telling anyone... Worst airline ever.

COPA AIR WILL GIVE YOU THE RUNAROUND AND REFUSES TO DO THE ETHICAL, LEGAL, MORAL, OR ACCEPTABLE THING AND JUST PROVIDE THEIR CUSTOMERS WITH REDUNDS AS MANDATED BY THE D. O. T.

Please note that I have proof in the way of emails that were sent and never replied to as well as over 100 calls to their "customer service line" which provides anything but the help you called in about. I have written the below to warn you of the dishonest business practices and tactics Copa Airlines will go to in order to frustrate you into giving up on your request for a refund and that is simply unconscionable considering the financial crisis that we are facing!

PLEASE READ...

COPA AIRLINES REFUSES TO REFUND THOUGH DOT MANDATES PASSENGERS BE REFUNDED FOR FLIGHTS CANCELED BY THE AIRLINES DURING THE COVID PANDEMIC

UNFORTUNATELY, COPA AIRLINES FAILS TO REPLY TO EMAILS AND IF THEY FINALLY GET AROUND TO ANSWERING 1 of 15 SENT, IT WILL BE WITH A GENERIC REPLY HAVING NOTHING TO DO WITH THE PROBLEM YOU HAVE DESCRIBED IN THE 14 PRIOR EMAILS.

THE DOT SENT OUT THE FOLLOWING NOTICE:

Friday, April 3,2020
WASHINGTON – The U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger's scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier's control (e.g., a result of government restrictions).

COPA AIRLINES PLAYS GAMES OVER THE PHONE BY NOT ALLOWING YOU ACCESS TO A SUPERVISOR, THEY REFUSE TO PUT YOU THROUGH TO THEIR FINANCIAL DEPARTMENT. AND THE REFUND TOOL IN THEIR WEBSITE IS MORE OF A TIME WASTING USELESS OPTION THAN A REFUND TOOL.

DON'T TRUST OR FLY COPA AIR!

Copa Airlines is an absolute joke when it comes to customer service and impossible to get any reasonable response. Have travelled with them on 4 occasions and on 3 of them have received damaged bags. They've damaged a hard case with a big portion of it missing and a soft case with broken wheels. Contacted them and waited for for a reply only to be told there's nothing they could do about it at that time.

Latest time received a 4 inch slit in a soft case and missing lock on the same case. Contacted again and was given a wait time of 15 days. After this passed and no reply I contacted again and then was given another wait time of 15 days. Since then was told to submit photos (again which were done before). Did this and was given another 15 days wait. It's been over 20 and still no reply from them.

Also contacted them about their new CopaConnect mileage program... over a week ago and still no reply.

Absolutely the worst customer service! If you can opt for another Central America carrier as Copa is not worth time or high prices.