COPA AIR WILL GIVE YOU THE RUNAROUND AND REFUSES TO DO THE ETHICAL, LEGAL, MORAL, OR ACCEPTABLE THING AND JUST PROVIDE THEIR CUSTOMERS WITH REDUNDS AS MANDATED BY THE D. O. T.
Please note that I have proof in the way of emails that were sent and never replied to as well as over 100 calls to their "customer service line" which provides anything but the help you called in about. I have written the below to warn you of the dishonest business practices and tactics Copa Airlines will go to in order to frustrate you into giving up on your request for a refund and that is simply unconscionable considering the financial crisis that we are facing!
PLEASE READ...
COPA AIRLINES REFUSES TO REFUND THOUGH DOT MANDATES PASSENGERS BE REFUNDED FOR FLIGHTS CANCELED BY THE AIRLINES DURING THE COVID PANDEMIC
UNFORTUNATELY, COPA AIRLINES FAILS TO REPLY TO EMAILS AND IF THEY FINALLY GET AROUND TO ANSWERING 1 of 15 SENT, IT WILL BE WITH A GENERIC REPLY HAVING NOTHING TO DO WITH THE PROBLEM YOU HAVE DESCRIBED IN THE 14 PRIOR EMAILS.
THE DOT SENT OUT THE FOLLOWING NOTICE:
Friday, April 3,2020
WASHINGTON – The U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger's scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier's control (e.g., a result of government restrictions).
COPA AIRLINES PLAYS GAMES OVER THE PHONE BY NOT ALLOWING YOU ACCESS TO A SUPERVISOR, THEY REFUSE TO PUT YOU THROUGH TO THEIR FINANCIAL DEPARTMENT. AND THE REFUND TOOL IN THEIR WEBSITE IS MORE OF A TIME WASTING USELESS OPTION THAN A REFUND TOOL.
DON'T TRUST OR FLY COPA AIR!
Don't think that you'll get anywhere using www.copaair.com or by calling their 800 customer service line...
My suggestion is that you go to the D.O.T. website and follow the steps necessary to file a formal complaint against Copa Airlines with the D.O.T. and have the D.O.T. go after them for tour refund. I have tried getting a refund directly with Copa Airlines since September 9th and it is now April 6th. Their abusive and dishonest practices need to be known!
It truly doesn't matter what their refund policy is. The Department of Transportation "D.O.T." has mandated in writing that all customers be refunded as per the section of my review shows. Copa Air is the typical dishonest Corporation that insulates itself from having to do the right thing through a customer service line that can't help you and refuses to allow you to speak to management or their financial department. They should be fined for this type of criminal behavior!