ContactsExpress.ca

Wish I could leave a negative review. Terrible ordering experience, over a week delay to even ship the products after they had already billed me. Then dealing with their customer service people who did not know what they were doing and after that have no process for taking down a complaint other than to repeat the same platitudes. They intentionally make ordering, billing, and the entire process as difficult as possible. Not worth any money saved on the contacts, maybe if you have all the time in the world to deal with their horrible customer service. Will never be attempting an order from them again.

I placed an order and was told it'd ship within 3 business days. It's now been over a week and they had to ship them overnight since I was going out of town. They didn't charge extra but who in their right mind uses a completely unknown parcel service to deliver? Got 10 different answers to my question and had to call customer service to get a straight answer. Twice i was treated nicely, then had people be rude in the chat feature. Bad. May have been a great price, but not worth the stress.

I purchased a pair of contact lenses from ContactsExpress.ca at what appeared to be an attractive price. Unbeknownst to me, the company adds on a hidden "processing fee" that increases the price by up to 30%!

The fee is not visible during the transaction or invoicing as it is hidden away in the subtotaling. As a frequent online buyer, I normally put my faith into the company's billing and don't always double check the amounts. Big mistake with this company!

I'm entitled to a refund but it only covers the product and excludes shipping and the hidden processing fee.

Very shady practice! Their prices are too good to be true! Don't buy from them. Go with a more trustworthy brand.

They won't issue me a refund or replacement because I don't have contact prescription. I have prescription for glasses which I also use for contact lenses. The problem isn't my prescription it's defective lenses i curves where all wonky. I was able to use 1 out of 3 boxes. Which is bi-weekly lenses. So imagine my frustration since I paid for them. I will never use them again. I would give a zero star if it was an option.

Ordering from this company is not worth the hassle. I ordered over 20 business days ago and they kept saying that the order was "on its way". I am no longer even in the location where the items were shipped to, as I was expecting them to arrive within "5-7 business days". When I called, the man on the phone was extremely rude and would not even listen to what I was saying. I have someone checking the location to see if the item has arrived, but no luck and its been so long. I wish I had read reviews before ordering. STAY AWAY! They need better shipping services and to re-train their workers - will not be ordering here ever again, and quite upset about the money lost.

I placed an order for contacts; they never arrived due to theft. The deliver picture looked like my porch, as I stated in the conversation. But I live in the suburbs; it could've been any other porch.
When I got my replacement, I realized I placed the order for the wrong prescription. Their website states a full refund for returns within 30 days for unopened contacts. They fully denied my return because "it's not our problem your package got stolen from your porch" terrible customer service

Take your business elsewhere; they are the same company as Kits and they don't know how to treat customers. No I'm out $192 on useless contacts. Never again

Good contacts but beware of false advertising. I was sent an email in the morning stating my contacts were available at 50% off. I thought this is to good to be true. I made my order a few hours later. Then I was told a few days later that they didn't have my relatively common contact in stock.
This is unfortunately a sale gimmick called "Bait and switch". It's illegal under Canadian law. They offered a different contact for a much higher price. Please just beware. I guess they have officially lost my business and that of my family. Not sure if they really are Canadian,. The "help centre" said it was from California, maybe they just hire out of country. Not sure what to believe anymore…

I bought my contacts from ContactsExpress for 7 years. I would typically spend about $170 per year on lenses from them, always buying 4 boxes of the same contacts. I went to buy my yearly supply in 2023 with their convenient "reorder" button and was floored to see the checkout price of $436. I spoke with customer support and they claimed the manufacturer increased prices so they had to follow suit, raising their price to $109 per box. It took me about 3 minutes to find another retailer (contactlensking) selling the same contacts for $29 per box. The ContactsExpress customer service agent guided me through the process of applying for a price match, but their billing department rejected the price match, simply saying "the price is too low".

The cost of ordering Contact Lens was about 40% less than using my Optometrist. Unfortunately they did not has my particular prescription in stock but was advised immediately and received my lenses in about 8 days instead of 4 days. No issues.

After posting my initial review, a manager called me to offer me a compensation and to apologize for the bad service. They even apologized for having to speak to that many people until finally someone offered something reasonable. Therefore, I have updated my review since it took a lot of time and efforts, but I finally got something reasonable!

Easy to order, $30 less than anywhere I tried. 2 business days and it made it across the country for me. Order was correct, great experience. Highly recommend.

I saw reviews here and decided to order mine on ContactExpress.ca.
I order 2 boxed of 90 days acuvu lens, but the lens I receive was garbage. My vision still blur after having their lens and my eyes hurt after wearing their lens. Tried to contact them but cannot get my money back at all. 180obo goes into toilet

I got the same great product that I always wear, delivered in a few days to St John's. I called in and the representative was very professional, extremely polite, happy to help and knowledgeable. Never buy your contacts from the doctor that wrote your prescription. Not just because of the higher price, but it is morally and ethically wrong to be subject to captivity by a prescriber.

I've been a customer for years.My last order took longer than usual, and I received a call from a lady from another city. It was sent to her address, since the street names, only the street names, are the same, and their shipping label is generated automatically. I e-mailed about it, they said they'll fix it.
So I wait for the delivery, once again longer than expected. E-mail them, find out the same thing happened. I was offered to either be refunded, or that this time the shipping address will be written by hand. I can't even track the order, and it is still not here. I was really hoping to have my lenses at least for the holiday season. Very disappointing.
Something happened at this company I assume, because this level of negligence is something very new. They lost a long-term customer, and I will make sure to advise all of my friends who use their service to switch to a different provider, but evidently, Contactsexpress doesn't care about it.

The first order of contacts was fine and shipped fairly quickly.
The second order however that I made 3 weeks ago still hasn't shipped.

It's disappointing that they take orders and payment and only afterwards inform the customer that they are in fact out of stock

Worse than this is their complete lack of follow up and communication on when the order will ship.

I was told that the order would shipped within 5-7 business days

When that date came and went there weren't any updates from them

I have to keep chasing them to get information.

They say that they will "try " to get more information for me, how generous of them.

Then it will "maybe" ship at the end of the week.

Now that the second shipping date has passed I will have to email again them to get an update.

There's a complete lack of ownership and consideration.

The contacts I ordered were a little cheaper than Clearlycontacts.

However Clearly can be relied upon to ship promptly and their customer service is vastly superior.

I know who I'll be ordering from next time

It says next day delivery in Sourthern Ontario. I just found out that my order, placed on Monday is still not in transit, and it is coming from BC depot. Unable to confirm when it will be shippped and likely not going to arrive by Friday. I previously user Cleary Contracts but due to the urgency, i thought the Ontario depot of Contact Express would be faster - it is NOT! I encourage you to use someone else, as these guys, place zero value on customer service.