ContactsExpress.ca

I recently purchased 4 boxes of contact lenses and only was on my first pair when after a couple weeks of wearing them I noticed almost from the first few days that they had a film over the lenses. Only two hours a day were somewhat clear then after that they were blurry and irritating. I reached out to contacts express for them to help. Asked if maybe they were a defective batch. They said; " send us a copy of your prescription so we can make sure you ordered correctly". So I did. They emailed me back to say only this: " return the unopened boxes for a refund". So, 2 of the 4 boxes they will refund and the other two boxes I have to eat the cost. So I took another pair of lenses from the opened boxes to try them and same issue! Blurry film after 2 hours. They emailed and basically in a nut shell; The manufacturer can't open the remaining lenses to see if they're defective or it voids the warranty. So I pay over $255.00 for 6 mos supply and they Don't stand behind the products they sell.
BUYER BEWARE IF YOU DECIDE TO BUY FROM CONTACTS EXPRESS, DON'T EXPECT ANY LEVEL OF CUSTOMER SERVICE FROM THEM. THEY HAVE NONE!

I ordered my contact lenses on May 23rd and it is currently June 3rd and I have yet to receive my contact lenses. When checking out, I specifically chose and PAID FOR 1-3 business day shipping. After a week and a half of waiting, I emailed them to find out what was taking so long. I got an email saying,"Oops, sorry, they're delayed. There's nothing we can do about it". They didn't send me an email or tell me that anything would be delayed nor did they keep me updated on the progress. If I would have known that they were going to take 2 weeks when they promised 1-3 days, I would have ordered them through my optometrist (yes I would have paid extra but at least they would have been there on time). Next, I emailed them on Friday to ask when I would receive them and they said Monday and that I would receive a tracking number. It is currently Saturday and no word from them, no tracking number, and clearly no contacts.

I'm graduating from university in a few days and then leaving to Asia for a month. Guess who is going to have to cross the stage and scuba dive in glasses. This gal. This company is legitimately ruining life milestones for me (and yes, 2 weeks is plenty of time to order contact lenses) with their lack of customer service.

So save yourself the trouble and order through a different company. This is an absolute joke of a company. Their customer service is infuriating and they lie about shipping times. Unprofessional and unreliable. If I actually receive my contact lenses by Monday and the company starts taking my order seriously, I'll revise this review but until then, stay away from contactsexpress.ca

I got the same great product that I always wear, delivered in a few days to St John's. I called in and the representative was very professional, extremely polite, happy to help and knowledgeable. Never buy your contacts from the doctor that wrote your prescription. Not just because of the higher price, but it is morally and ethically wrong to be subject to captivity by a prescriber.

I used to use vision pro but decided to see price difference and was shocked. The same order on other websites was $220 approximately, while the price I paid here was $153. The order was easy to do, I got a quick confirmation but it went in my junk folder so had to rescue it. The order arrived less than a week, I ordered Thursday night and it was delivered on Wednesday, that's with the Monday being a holiday.

Would definitely buy my refill here.

I was really leery ordering contacts online and on the advice of a friend I ordered my contacts from contacts express. The date of my order was April 3rd and I finally receive them on the 24th. I had emailed a few times and was told they were shipping and I also called and I was told they were shipping. Once person told me that a box was damaged on one call and another email I was told they don't sell many of these contacts so they had to order from their supplier, yet their website claims fully stocked! I was blatantly lied to a couple of times. There was never a follow up by either. I was afraid to try the contacts for fear there was something wrong but they seem to be alright. I would never order through these people again.

Not much to say except everything worked as you would expect if buying from Amazon. The only ding is the 10 day delivery. Otherwise, all was fine.

I ordered a pack of contacts from them, the first time I order eyecare stuff online. Experience is great, site easy to use, delivered fast.

My contacts were significantly cheaper through contact express. Shipping took 4 days to Alberta. Super timely and great price.