Consumer Cellular

I was a customer for over two years. They kept charging me for data usage when I was at home on my Wi-Fi network. They kept bumping up my plan without my permission from my initial $15 to $40 per month. I finally had enough and cancelled the service. I was all paid up- or, so I thought. I cancelled on the 1st & they shut off my service immediately. A week later, they took another full payment from my bank account. And they still want another $20 to boot.what sheer huberis! And they are trying to say that the money they stole from me this month was for last months service. You can't go to McDonald's and get a big Mac today and pay for it tomorrow. That's just stupid! Please be aware that they are criminals and they will lie to you. Steer clear and tell everyone else to stay away from them. Shame on you consumer cellular and all your half witted customer service agents. I hope you are handed a class action lawsuit that puts you out of business!

They allowed my mother to use my home phone number as her new cell phone number without my authorization or knowledge! They did not even verify if the number was being used or if she was allowed to use it or was even authorized to cancel the service that was using the number. She is not! She could have given them anybody number! Now we have zero incoming service and she still has no cell service! How is this even legal? What if she gave them our neighbor's number or her doctor's office God forbid? This is not okay, at all!

Called them which took about 1 hour to get through, never fixed in three calls data issue, so i canceled my phone service with them, I was on automatic debit with them, they sent me a new invoice that my payment for last bill was past due with my card, I called and asked how I could be past due on a automatic debit, he told it is their policy, so now I have late bill on my record from a company that never fixed bad data service. When I went to another phone company they held my pin and made me wait about 1 hr to just use my same phone number with new company.

We have used Consumer Cellular for several years in the US and been satisfied overall. However, we recently travelled in Canada and our phone did not work at all although we had called Consumer Cellular in advance and were assured that we would have service. We were in Yukon, BC, Alberta and Saskatchewan. No service anywhere. Now they are saying they don't guarantee there will be service in Canada.

Not only did I gave issues with service when I went to cancel an close my account they denied my #'s an didn't close my account still charged me 2 months that I didn't use an then charged me over 300. Took the unauthorized funds out of my account. I would never trust them!

Planning to travel to Europe, I called CC to unlock my phone so I could get a SIM card in Europe and was informed that since I didn't buy my phone from them that they could not unlock it. I bought it online from Apple directly and they informed me that they neither lock nor unlock phones. Accordingly, CC said that they would not unlock it unless I produced a receipt (the phone was 3-4 years old--no receipt). So I was stuck, presumably, with CC for the rest of my life. So I purchased their "international plan" as it was only a few days until my flight. It cost me over $150 on their plan. I promptly changed carriers on my return. Incidentally, most of the phone carriers I spoke to do not lock phones if there is no outstanding debt for the phone.

So I just got a text telling me I went over. Went online and my updated acct I fo says I used.81mg out 1gb allowed. I called customer service and within that 2 minutes of NOT USING ANY DATA my account texted me saying I have now used.83. CC makes their $ on auto upgrading people's accounts. You have to BEG them not to. They say they give warnings when you're close but that's a lie as well. Corrupt company.

Service was requested to be cancelled. Bill arrived. Was paid. They sent a late fee. Then another late fee. And another. A late fee for the late fee for a cancelled service for an elderly user. Never ending fees on top of fees. The initial late fee was paid. But then they continued to send more accruing "late" fees for 6 months. A late fee for payment of a "late" fee? This should be illegal! Taking advantage of seniors who feel compelled to pay any bill received

I've been with CC for awhile now, and I have never had a problem with my phone or service. Actually for the last couple years with them, I have received extra mins, data, and text for the same price. I believe they have boosted my plan 3x since I have signed up. If your just a normal phone user and want to create your own plan, this is the company to get a phone. I have plenty of mins, text, and data for about 35.00. Thats a decent deal.

I used Consumer Cellular for six years but found a cheaper plan with the same coverages. I decided to keep my old phone number. Consumer Cellular sent an email, stating that my account is overdue. What a joke. It is not due until July 14th. Also, the app says that this is my final invoice while the website states that my final invoice is being prepared. How consistent! Today I received an email from my bank that my carrier disconnected my phone number. So, thanks to Consumer Cellular I don't have online access to my online bank account, which was connected to my phone number, and have to wait until tomorrow to get access reinstated. Consumer Cellular knew that I had kept my old phone number. Thank you guys, you have a wonderful way of rewarding customer loyalty. Well, I will not be back. By the way, your fee of $5 for not having auto pay also stinks.

Because my first cell phone from them had popped open. I decided to order another phone. I called & the person I spoke to for activating my new phone not only disconnected me but now I get a message "cellular service not available" on my old phone. Online chat "not available". I could give them my phone number for a link but I don't text. So I am totally w/o phone service. Oh and their email address brings you to the name site for texting. I am sooo sorry I am with this company.

I wouldn't even rate them a one star, but had to, to leave my review. I just got off the phone with consumer cellulars sales department and customer service department. Talk about the WORST EXPERIENCE, i've ever had with a cellular company. They talk over the customer while speaking #1, Then their attitude's were attroshish. Very disrespectful of a customers questions. It's like your dealing with young kid's that don't wanna listen, and just run on with their mouth's. I mean really, they've turned me off so much, that I ended up hanging up on them. Not a way to get new customers if you ask me. I won't be purchasing service from them ever. And I would feel highly sorry with those that ever do. I can see why they deal with seniors more, because they can probably just take advantage of them. Consumer Cellular isn't what they claim on television advertisement what so ever.

Plan to sit on hold waiting for help. They no longer answer the phone in a timely manner, and they no longer allow customers to email them. And when they do answer the phone, you'll get someone who knows nothing. They require a credit check -- for a prepaid plan on a phone that I own. Plus, I previously had an account with them for a long time. Why do they need to do a credit check? Chat person couldn't tell me. Phone person couldn't tell me. "They just do." And their service is very spotty. Was lost in the Madison area of Wisconsin and had no service. When I tried to determine why and what to do about it -- again, they couldn't help me. They suck just as bad as all the rest of the carriers now. What a racket phone service has become.

When disconnecting service, was told I would only have one more charge. Two months later was charged again even after I was told only one more charge. Spoke to customer service and then transferred to supervisor. Was threatened to be sent to collections if they took the second charge off. Consumer cellular does false advertising, lies to the consumers and threatens to send consumers to collections. BBB and consumers needs to know how bad their business practices are!

Ordered a new phone got a refurbished one with problems they could't fix. Sent it back and they sent me a new sim card for my old phone that only lasted a couple of days. They told me they new it was going to be no good just didn't know the exact date. In my last 60 days of service i was without all service for 12 days and had no voicemail for all of it. Spent 5 hours with their help desk in this time and got nothing done, they also refused to port my # to my new carrier. STAY AWAY FROM THEM!

Your best bet is to stay away from consumer Cellular I should know I was one of them clients do not work or except anything from consumer Cellular. They will run your data up do not work with consumer Cellular this company is full of s*** they are not helping us old people.

Received phone went to activate switched everything to new phone including number. Wouldnt work 3 hrs on phone no good. Told to go to target and get sim went home to activate sent email to me with link and says sent text to phone well the phone doesnt work so how in hell do i get it. Several more hours on phone guy tells me shut off phone for 15 minutes its all set. 15 minutes later still no good consumer cellular now closed Next day several hours again get a person on the phone and she said target sims are not good. She offered to send new sim 2 days later still no sim. This is the worse customer service stay away I have no access to phone service since everything was switched

Called & reported problem. Gaby did not understand. I repeated it again.
She finally got it & still needed to do checkin. You want a photo but hitting the link won't let me go to my photos. Your service combined with you gipping me when I called in to stop my data plan results in this poor review. Your service agent said I had to go from lowest data to highest rate and I couldn't stop in between--fraud.
This proves why your satisfaction rate IS 1.9% and your advertising is a laughable scam just like the actors, grinning from ear to ear.

I dont receive texts untill 8-10 min after the timestamp attached. Its a real issue if you text back and forth with someone, and its Imessage so it should be next to instant. Ive tried resetting the network and other things with them but nothing works. After everything unlimited its about the same price as ATT and Tmobil, do yourself a favor and go with them instead