Consumer Cellular

I went online to see if there was coverage where I live. Typed in my physical address and it said there was coverage. Upon signing up, and getting the sim card. I found out there is 0 coverage where I live. I had to drive 20 miles into town to use it. I called to cancel it. And for some reason it was not canceled the first time. It was not canceled until the end of July. Now I know why. So they can charge me for the month. It is not right. Horrible horrible company to deal with.never again. They got me for charges that I could not use,

I couldn't figure out how I used so much data. No games. Only phone and text and gone over my limit a few time. Finally after 6 years someone told me that iPhones - iMessage and counted as data. SMS messages are free. BUT THEY sell iPhones and say free text!

When you sign up for a plan, make sure that your email address is correct. I did not so I cannot login into my account to set up my voice mail or see my bill. It took 2.5 hours to determine that was the reason. I have a cellular hook up for my landline. Then I was told it would take two weeks to activate the correct email address. Today I called because I did not get a promised back up call. I was told it may take another 15 days to get it to work. Finally I told them, if it is not fixed by date, I am going to cancel the service. I had to set up on autopay so they seem not to care because they get their money. The phone does work and the service is 1/3 of another providers but if I can't login into the account, I do not need to have the account.

Consumer Cellular started out great telling me that my existing cell was compatible with their system. I was happy. In a matter of 2 days they had sent me a SIM card for my cell. Keep in mind I gave the my cell's MEID number so they KNEW my cell was compatible. When I put in the SIM card the cell would not work. After an hour or two on the phone with Consumer Cellular they then said "you need a new cell phone sir". Then tried to sell me a $180 cell phone. I assume that is their gimmick to make money off of you. I went back to TracFone who had merged with Verizon and they sent me a brand new cell at NO CHARGE.

Phone's purchased for my 93 yr old Mother are not made for the elderly. Chose to close account in January 2023 and proceed to re-install land line. Consumer Cellular was providing "Port Out" numbers to provide to AT&T to release her Phone Number which we were not able to accomplish. I went forward with getting New Phone Number and now 3 months later, Consumer Cellular will not close account and continues to bill my Mother because we did not Port Out and Close account. Terrible Customer Service

I considered moving to Consumer Cellar to get a lower rate. Went through all the setup, and they charged my card but I had to wait a week to get the sim card, but charges start right away even though you can't use the service. I put the SIM card in, but it didn't work. I called in they could not help me, I was put on hold several times. They transferred me and the person could not help and ended up hanging up on me.

Don't waste your time or money. Service is bad, support is bad. I called Verzion to be she Consumer Celluar did not try to transfer my phone. Verizon support of friendly, extremely helpful and perfect to talk to

WORST Customer Service I have Ever Encountered! - seconds after we signed up with them, They Robo-Called us, telling Us to Call Them! We did immediately, Only to be kept On Hold! *1 Hour!*... All just to 'confirm' our order! - we should have canceled! - When I expressed anger at this, no apology, no pass it up the food chain, no we'll make it up to you, no answers to my questions even; she just tried to Hang Up On Me!
ZERO STARS!

I have had sprint for a long time they are a really great company wouldn't change. But they really didn't have what I was looking to get my mom. I need something really easy for her and she really didn't need a lot so, I went on consumer cellar site and got a very simple plan. So they confirm my order and sent me a conformation email phone would be here in 3 to 5 days. So I waited no phone came so I call they told me that they need a copy of my id and a bill with my address and copy of my credit card I was using. I could not beleave this. I did not have this much with getting my account with sprint ever again. I will ever deal with them again. And I would ever tell anyone about them other then to stay clear from this company.

I canceled my service with cc on August 25th.
Paid the October bill. Got another November bill. They said that they charge a month ahead.
What was October bill. Ok give them that one. I did ask did the November bill cover everything?
Was assured it did.
Just got a late noice on another $15 unpaid bill.
Paid it not to go through the BS.
Never ending process to leave CC.

I had Consumer Cellular for a little over a month it cost me $61 and 82 cents now they tell me I owe them more money they're Liars their customer service is horrific what happened to the $20 plan do not ever get Consumer Cellular it's a nightmare thank you

After months of horrible service I canceled my account. They continued to bill me and take money out of my checking account for service not rendered. It took 3 phone calls and weeks of rudeness on their end until they FINALLY stopped, but I ended up paying for 2 months of service I didn't get.

Worse service we ever had.My Dad passed away I have payed the final bill that he had, his cell phone was discontinued and they still sending bills. Their customer service is terrible I WILL NOT RECOMMEND THIS COMPANY TO NOT ONE. IF ANY ONE IS GOING THROUGH THE SAME THING WITH THIS COMPANY WRITE YOUR COMMENTS THIS IS THE LAST THING WE NEED WHEN WE HAVE LOSS OUR LOVE ONES

I signed up for consumer cellular 3 days ago, with my own phone, and they still don't work. And can't get in touch with anyone. I might go back to Verizon

Consumer Cellular customer service has really taken a big fall from when I first started with them 2 ½ years ago. Their customer service people were so helpful, especially with someone like me where the tech "stuff" can be all Greek.
I had some mystery data charges on my bill from numbers that my phone had no record of. In the process to clear this up, I had to make a few calls where one tech said my service had been hacked. Another just did not get it at all and had to keep putting me on hold to talk to another tech. Another one who seemed to be helpful until other issues came up on my phone, after following her instructions, and she got frustrated with not being able to correct them, so she hung up. My phone was never right after that.
So I went ahead and ordered a new phone with the assurance that I would have help transferring my data from old phone to new phone. In the effort to get that help I went through calls where the connection was bad, the customer service was down and a couple where our conversation was interrupted by my echo (I think that is from their techs who work out of their home), and even one tech who was just plain rude.
After that I gave up and spent most of my day doing google searches to finally get my new phone working and transferring most of my data from my old phone.
One of the biggest selling points for Consumer Cellular use to be their customer service. Not any more.

The main complaint I see is people trying to use lock cell phones if you have an unlocked phone like you get from the dollar store or someplace like that grab an AT&t phone go to the settings there's an app to unlock the phone click it then will be unlocked but the consumer cell phone SIM in and then call them up they will download a few things your phone and you're good to go I believe most people don't know what's going on and on top of that it's mostly AT&t towers

Switched my cell service to Consumer Cellular which is mentioned in the A.A.R.P. Magazine about a month or so ago. So far, so good,EXCEPT for the one employee, Mar.on Fruitville Pike in Lancaster, Pa. Mar is the RUDEST P.O.S. EVER! Perhaps I were BLACK, he would treat me differently.I currently have 2 lines with Consumer Cellular. Was considering getting 2 more at least for my BEST FRIEND. I AM HAVING 2ND THOUGHTS NOW. The ONLY downfall would be Consumer Cellular.