CompressionSaleReviews 20,709

I ordered a shoulder brace from this company. I paid for shipping with tracking. I never order anything online unless I can exchange for a full refund. 3 weeks after ordering, the product was still, according to tracking in their 'origin facility'. I called to find what was going on. My injured son desperately needed this brace. The person in customer service did not ask for my order ID nor my tracking info but told me the product was lost in the US mail and it was on me to file a claim and try to find my package. How could she know that without knowing my order number or tracking? She then disconected the phone call. I was stunned. I then discover that 'origin facility' means their shipping department. I called back. I was put on hold and no one took my phone call. I waited for almost 15 minutes on hold. I hung up and tried again, waited another chunk of time, still no answer on a line that was answered almost immediately when I called earlier. I then used my husbands phone to call and it answered almost immediately telling me all I need to know. I then reached out to PayPal and opened a dispute and ordered the product from somewhere else which was farther away. I received that brace from the further away company in what I consider a normal amount of time. Several days later I received the brace ordered from compressionsale.com and as suspected the label is self generated by that company. I then tried to initiate a return and refund and was told by that company I was too late to return for a refund because their policy is not to return past 15 days from purchase? Now I understand why they delay shipping. Scammers AVOID!

I ordered new balance socks in white and black and they sent me multi colored which should have been a simple however they will not give you a return only store credit which I was willing to do but however I sent them back the original socks and now they keep asking me through email for my credit card number so that they can charge me 7.95 shipping? I already paid shipping once I got the WRONG socks why should I have to pay shipping again! VERY POOR customer service and return policy! Stay clear of this company!

I purchased 2 pair of truform compression stockings and when I put the first pair on it tore all the way across the heel. I contacted compressionsale and was told that I had to pay to return the defective items. I didn't think that was fair, to pay more for a defective item and asked to speak with a supervisor. I was told that the only way I could speak with the supervisor (Melissa Bright) was by email. I had already corresponded with the company by email and phone a number of times and received an email back from Melissa Briight informing me she was sorry she missed my call. Based on the customer service I have received I have to give this company a rating of 1 star.