Knekoh F.

I ordered a shoulder brace from this company. I paid for shipping with tracking. I never order anything online unless I can exchange for a full refund. 3 weeks after ordering, the product was still, according to tracking in their 'origin facility'. I called to find what was going on. My injured son desperately needed this brace. The person in customer service did not ask for my order ID nor my tracking info but told me the product was lost in the US mail and it was on me to file a claim and try to find my package. How could she know that without knowing my order number or tracking? She then disconected the phone call. I was stunned. I then discover that 'origin facility' means their shipping department. I called back. I was put on hold and no one took my phone call. I waited for almost 15 minutes on hold. I hung up and tried again, waited another chunk of time, still no answer on a line that was answered almost immediately when I called earlier. I then used my husbands phone to call and it answered almost immediately telling me all I need to know. I then reached out to PayPal and opened a dispute and ordered the product from somewhere else which was farther away. I received that brace from the further away company in what I consider a normal amount of time. Several days later I received the brace ordered from compressionsale.com and as suspected the label is self generated by that company. I then tried to initiate a return and refund and was told by that company I was too late to return for a refund because their policy is not to return past 15 days from purchase? Now I understand why they delay shipping. Scammers AVOID!