Unfortunately the support service of this company didn't help at all in any thing. We have changed many emails. Made me loose time and money. I ordered many products and received almost all of them wrong and the company didn't do any thing abut it but beg ME to accept whatever came. I have never seen such a terrible way to treat a client. The products are different from the pictures and the quality questionable. I don't recommend buying there if you don't want to loose your money.
Saw an ad on facebook and fell for it! Ordered 8 items, 5 linen dresses, 3 cotton T-Shirts. After paying for it, some doubt fell on me and I researched the company. Profile says they are a furniture store in China. I contacted the credit card company to dispute the charge and simultaneously emailed them to cancel my order. Emailed them SEVEN times to cancel my order, they kept telling me to change my mind, that it is nice quality. Finally received an email that now they cannot cancel because my order has shipped. Shipment was incomplete, 5 out of 8 items arrived. The quality is so p... poor, there are no words for it. All polyester, no linen or cotton to be found, the shottiest sewing, this is not wearable. Debating whether I want to invest money into sending it back to return address in San Francisco... or throw it out. Stay away!
You better love what you order because no matter what they send you, they will not take it back or refund your money no matter what size or if you like it. They use delay tactics and plead poverty as excuses to use up the 30 day refund period and then you never hear from them again. They suggested I learn to love the item or give it as a present to someone. This company tries to negotiate a deal to give you $5 or $8 to keep the item and since a deal can never be reached, PayPal will not help. They are disgusting and give all these companies a bad name. I will never purchase clothes online from overseas stores that have names I don't recognize again.
Congratulations, you got my money! But lost my business. You win!
This company advertises under a few business names but their products are the same. All branches have disgruntled "customers". They won't return emails and Facebook has many ads for them. These people are thieves, pure and simple... Later... I've notified Facebook 24/8 but they won't do anything. We're on our own... Later... Comfyrs emailed me after I asked for a refund. One of those "one size fits all" emails. I've had a few of those over the years. They don't mean much. Apparently they're disappointed I don't want their business but miraculously, my order is being prepared and I will be notified when it's on its way. We'll see, shall we? Update... another email... they can't find my order number or email address. OMG... what a company. And my order was apparently being filled. I'll keep you posted... Update... another email. Do I really want a refund? Their clothes are on special right now and such a great bargain. YES PLEASE. I really DO want a refund. Friday 28th August... emails to and fro. The bottom line is, I've been convinced to wait for my order but I'm not confident. I will update when there's a definite result Update 1/9... Comfyrs says they will refund. Update... Still waiting for the refund Update 5/9... Full refund received, minus $4. I'm lucky
Answer: They do send you clothes but not what is shown in the pictures, it is kind of the same, but not exactly. I accept that. I ordered 4 things and there was one that was way too big and was a really yucky color. They will not refund or take returns so don't even bother making the request. As we all know sizing can be an issue from online companies, but don't plan on sending anything back. They offer you a tiny amount $5 and suggest you learn to love the item even if it doesn't fit or give it as a gift. No help from PayPal either in this case. I had a terrible experience and now have an item of clothing that I don't like, that I won't wear and that just annoys me to look at. I will probably donate it to charity, but it leaves a bad taste. Good luck if you use these scammers.