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CollageReviews 1,258

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

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Illinois
1 review
1 helpful vote
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Love this site!
December 20, 2015

This company/site is awesome! I have nothing but wonderful things to say about Collage.com. They have saved me so many times! Whether a collage for blanket or a collage for photo/picture, they are phenomenal. It is so much quicker to use collage.com than any other site/software to make a collage. They auto-fill the pictures for you and then you are free to move and resize how you wish.

Customer service is always always so quick, helpful, and incredibly kind. I have and continue to recommend them to anyone I know! You seriously cannot go wrong with collage.com

Date of experience: December 20, 2015
Shell M. Collage Rep
over a year old

Hi Brooke, this is Shell with Collage.com. Thank you so very much for your kind words! I cannot thank you enough for sharing your experience. If there is anything at all we can help you with in the future, you know where to find us. :) Have a wonderful day and happy holidays to you! -Shell

Illinois
1 review
1 helpful vote
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Best Customer Service Online!
December 21, 2015

I would like to take the time to THANK Mike Caifano for his Wonderful Customer Service in helping me get 2 Projects Submitted and 2 others saved. I suffer from Traumatic Brain Injury. So I need people to slow down their speech and explain things in a slower manner then other Customers. Mike understood immediately what I was trying to do. It took some time for him to help me BUT HE DID IT! He did not make me feel stupid or was taking up to much of his time. He just kept working to get the projects the way I wanted them. I was a Training Manager for a Fortune 200 Company for over33 years before head injury. He would be a person I would have hired right away. Your Company should be VERY PROUD to have him as an Associate. I am very Grateful that I got him on your Customer Service Line. O also spoke to a young man named Tyler who also was a big help to me earlier in the day. Mike even gave me his private number to call him directly if I have any future challenges, what more could I ask for. Thank You for a Wonderful Products to buy for my friends and family! If you look at my account you can see I am a Repeat, Repeat... Customer. Merry Christmas to all.

Date of experience: December 20, 2015
Shell M. Collage Rep
over a year old

Hi Margaret, this is Shell with Collage.com. Thank you so much for taking the time to share your experience. If I'm being honest, this made me pretty emotional. I am certainly very proud that we have Mike on our team, and that we can help our customers in this way. More than that, I am proud that you trusted us with your projects. If there is anything we can ever do to help please let us know. Thank you so very much and Merry Christmas to you and yours!

New York
1 review
2 helpful votes
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Best Customer Service - Awesome Product
December 19, 2015

We created a blanket for ourselves last year that we absolutely love. We get tons of compliments. Friends who used another service told us after washing their pictures faded, but we have washed the blanket a few times with no noticeable change. This year we ordered a blanket for our niece and made a mistake in choosing the size - Collage.com is replacing the blanket as a one time courtesy. The customer service rep we dealt with, Alaina, couldn't have been more helpful or courteous. And I love a company that stands by it's products and works with their customers!

Date of experience: December 19, 2015
Shell M. Collage Rep
over a year old

Hi LJ this is Shell with Collage.com. I'm so very glad you love your blanket! Thank you for giving us the chance to work with you on these projects. If there is anything we can do for you in the future just let us know! Have a wonderful day and happy holidays to you!

Florida
1 review
1 helpful vote
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The breadth and depth of products available for personalization are amazing. But even better is the customer service. Helpful, friendly, knowledgeable, and available all the time, the support staff provides step by step assistance from start to finish... and beyond. Thank you, thank you, thank you collage.com!

Date of experience: December 18, 2015
Shell M. Collage Rep
over a year old

Hi Gabrielle, this is Shell with Collage.com. Thank you so very much for your kind words! I cannot tell you how very much this means to us! I will be sure to share this with our whole team. Thank you again, and have a wonderful day! :)

Washington
1 review
1 helpful vote
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Sheer awesomeness
December 18, 2015

SO happy with customer service responsiveness, help and resolution!

Date of experience: December 18, 2015
Shell M. Collage Rep
over a year old

Hi DeeAn, this is Shell with Collage.com. Thank you so very much! Have a wonderful day and happy holidays to you!

Illinois
1 review
1 helpful vote
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Love The Blanket
December 18, 2015

Well I ordered a blanket for my husband for Christmas and just got it today. I am in love with it. Got a great deal on it, did not have to pay the retail price and again the product got here in time actually earlier then I was estimated an it is amazing. It is going to be my husbands Deployment blanket. Cant wait to see his face when he gets it from the kids ;)

Date of experience: December 18, 2015
Shell M. Collage Rep
over a year old

Hi Lia, this is Shell with Collage.com. I'm so very happy to read this! Thank you so much for sharing. If there is anything at all we can do for you in the future please let me know and we are happy to help. :) Have a wonderful day and Merry Christmas!

Nevada
1 review
2 helpful votes
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ORDER FROM SHUTTERFLY!
December 17, 2015

I'm a first time ordering from this site, and it will be my last. Ordered and more than enough time to get my products delivered to me by the 18th of December in order to send them off to my family members for Christmas. Here we are 4 hours until that deadline and apparently my products are still printing. Upon calling customer service and they reached out to their printer and I was told two things: 1- that they don't give out any specifics on where my product is in production at this time of year, and 2- they will complete my order as soon as possible but are unable to tell me when exactly that will be. I spent $200 on my first order with this company and it is quite a shame because they will no longer be receiving my business. I strongly suggest you order from Shutterfly or other reputable competitors Of this company.

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Ashleigh, this is Shell with Collage.com. This is extremely concerning to me so I investigated this further. I am so very sorry this happened to your order. There should never be a delay in production. Your original estimated delivery date was December 18th, so it should have been arriving tomorrow. I would love the opportunity to handle this issue personally and follow up myself. I am going to email you to see what there is I can do for you to make this right. Again, I am so very sorry that your order has been delayed. I look forward to speaking with you. Have a wonderful day. -Shell

California
1 review
1 helpful vote
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Satisfied!
December 18, 2015

Amazing customer service! Received my item today and it exceeded my expectations! Great quality! I'd definitely recommend this company to all! If you are looking to make that special gift for someone this is the place!

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Christina, this is Shell with Collage.com. Thank you so very much for your kind words! We love reading things like this. We certainly appreciate you taking the time to share your experience. Have a wonderful day! :)

Virginia
1 review
0 helpful votes
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A Wonderful Experience
December 17, 2015

Hello, my name is Pamela and I had the pleasure of calling your company and speaking with Leah. She was so helpful and knowledgeable. I was unsure on if I would be able to figure out how to make this picture blanket, but i was so comfortable after speaking with Leah I feel positive I will do fine. I just wanted to let you know what a asset Leah is to Collage, but I'm sure you already know this.

Sincerely,
Pamela Alvarez

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Pamela, this is Shell with Collage.com. Thank you so very much for sharing your experience! Leah certainly is a wonderful person and a fantastic coworker. :) Thank you so much for your kind words. I will be sure to let everyone know, with special mention of Leah. Have a wonderful day!

California
1 review
0 helpful votes
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Hi! I used Collage.com and was very happy with the results! But when I received one of the canvases, I noticed I made a huge mistake in posting one of the pictures -- one photo had some marks on it I certainly didn't want in the finished copy! I ordered several canvases for Christmas gifts. I spoke in "chat" with Leah - and she solved everything quite easily, reordered the canvases for me at NO EXPENSE! AND... Leah expedited the shipping, so they will be received in time for Christmas! Wow, I'm telling you, I'm impressed! I will definitely use this company again and highly recommend their services to you!

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Dolora, this is Shell with Collage.com. I'm so sorry there was a flaw on your canvas. Thank you so much for letting us fix that for you. I am so very glad Leah was able to get that to you! If there is ever anything we can do for you in the future please let us know and we will be happy to help. Have a wonderful day!

Colorado
1 review
0 helpful votes
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Amazing customer service
December 17, 2015

Theproduct I ordered was made quickly and received in next to no time.

1 of the 3 I ordered had a slight flaw so I mentioned it to them. They replaced the item right away, no questions asked.

Will definitely work with them again.

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Brooke, this is Shell with Collage.com. I'm so very sorry there was a flaw on that blanket. We certainly appreciate you giving us the chance to fix that up for you! If there is anything we can do for you in the future, just let us know. Have a wonderful day! :)

Ohio
1 review
0 helpful votes
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Photo blankets
December 17, 2015

We have designed 4 blankets from Collage.com, they all have come out great. One came with a slight printing defect, we contacted them right away, and they took care of us. We received a new one that was printed correctly in just a few days. Great company to work with.

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Dave, this is Shell with Collage.com. I'm so sorry that one of the blankets was not printed correctly. Thank you so very much for giving us the chance to fix it for you. If there is anything at all we can do for you in the future just let us know. We are happy to help! Have a wonderful day.

Texas
1 review
0 helpful votes
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There are not words to describe the helpfulness of the staff at Collage.com. From the beginning of my project, to the very end, even when I had some changes that needed to be made after I submitted, they were available and had me on my way in no time flat. LOVE the instant chat feature to get help WHILE working on your project.

Jay is so wonderful, saved me so much stress and worked with me to be sure my project was printed on the blanket that would give the best picture definition and quality for the photos I submitted. He reviewed my project for me and each photo and pointed me in the right direction -- this X-mas gift is EPIC people. Literally, there will be tears.

Thank you JAY! Thank you Collage.com

Customer and feeling like a FRIEND. Wow.

Thank you. I will be back for more :)

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Jessica, this is Shell with Collage.com. Thank you so very much for all of your kind words! I certainly appreciate you taking the time to share this. I will certainly pass this along to our whole team with special mention of Jay. Thank you again so very much. Have a wonderful day!

Louisiana
1 review
0 helpful votes
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I received the BEST help from customer service rep Kristen today for an order that was stuck in printing. She did her very best to make sure the order printed and would arrive to me on time, before Christmas, as promised. I trust that Kristen did her very best to ensure my satisfaction and I will now be a returning customer as a result. People like Kristen need to be rewarded for their excellence. Thank you so much, this was a lifesaver moment.

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Ang, this is Shell with Collage.com. How wonderful! Thank you so much for sharing this. I am so very glad Kristen was able to help you. I will definitely let everyone know about your experience with special mention of Kristen. Thank you again and have a wonderful day!

North Carolina
1 review
0 helpful votes
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Perfect perfect perfect
December 17, 2015

OMG, I don't even know where to start. I took advantage of the first time, 60% off deal. We have 5 adult children with families of their own and could not think of anything to send them for Christmas. Saw Collage.com run down through my newsfeed on Facebook and gave it a click to see what it was. Best click i ever clicked on. It took me 8 hours at the computer to put together the 5 blankets. Not because it was difficult, it took me long because i had to decide what photos i wanted. It walks you right through each step. At the end of my project i put in the coupon code and what read almost $650 dropped down to $295 including the shipping. I was elated. Never even had to leave the house to shop. These blankets are going to be a lifetime treasure for my kids. We all look for that unique gift that nobody else can give and boy did i find it. Thank you so much Collage.com for making this an easy, affordable and rememberable Christmas ever.

Just wanted to do an update... one of my daughter's had her blanket stolen off her front porch. I know this is the time of year that evil people are out there following UPS trucks so my advice to anyone reading this, send it early if its a Christmas gift next year and tell your recipient to tuck it away until Christmas. I am heartbroken because i don't have the money to replace it. Bummer!:(

One more update to my experience with Collage.com. I spoke with Leah the day after Christmas about the one blanket that never got to my daughter's home and let me just say that she's an angel. I cannot think of one other company that i have ever dealt with that has the customer service that Collage has. You guys are awesome. I have already spoke with other family members of mine and they have never heard of this company but they are sure going to check it out now. The quality of their products are awesome. Thanks again Collage. I love you guys

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Carol, this is Shell with Collage.com. This was so very wonderful to read! Thank you so very much for all of your kind words, and for taking the time to write this. I'm so very glad you like the coupons we offer! We've always got some kind of deal, so if you ever need help finding one in the future just let us know. Have a wonderful day and Merry Christmas to you! :)

North Carolina
1 review
0 helpful votes
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I received two different plush blankets since I had created two different ones for gifts vine was perfect and the images looked great the other had great images but the printed had shifted to one side of the blanket leaving no border on that side. I uploaded a picture of the blanket and described the problem. I heard back from customer service within 30 minutes after. They immediately took care of the situation and they are shipping a new blanket directly to the gift recipient to receive by Christmas.

Date of experience: December 17, 2015
Shell M. Collage Rep
over a year old

Hi Nan, this is Shell with collage.com. I am so very sorry that happened to your blanket! Thank you so much for allowing us to fix that for you. If there is anything at all we can do for you in the future please let us know and we will be happy to help. Have a wonderful day!

Kansas
1 review
0 helpful votes
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I went online to check the status of my order today to find out that it was delivered to my house yesterday at 1:06pm. Within 1 hour, it was stolen right off my front porch. I never saw a package when leaving my house that afternoon. After hours of time I spent looking for it and reporting my stolen item to UPS, I decided it was worth a shot to contact collage.com and see if they could help me. I got onto a live chat with a gentleman by the name of "Mike". He was so kind, caring, helpful and professional! He offered to re-order my items and apply overnight shipping ALL for no extra cost so that it would arrive by Christmas Eve! I am thrilled and so grateful! Thank you for everything! I can't wait to see it!

Date of experience: December 16, 2015
Shell M. Collage Rep
over a year old

Hi Carly, this is Shell with Collage.com. I'm so very sorry that your package was stolen! That is just awful. Thank you for contacting us so that we could get a new one out to you. I will be sure to share your comments with our team with special mention of Mike. Thank you for taking the time to share this. Have a wonderful day and Merry Christmas to you!

Illinois
1 review
0 helpful votes
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My review:-)
December 16, 2015

Amazeballs! Best customer service and products = Collage.com
One of the best buying experiences by far. This is going to be a happy tear filled Christmas for sure:-) Great sale prices! Professional and really helpful customer service reps! Derek Jacques was awesome! Will definately be recommending Collage.com to my friends and family!

Date of experience: December 16, 2015
Shell M. Collage Rep
over a year old

Hi Kim, this is Shell with Collage.com. Thank you so much for your kind words! I will be sure to let the whole team know about your experience with Derek. If there is anything at all we can do for you in the future just let us know. Have a wonderful day!

Utah
1 review
0 helpful votes
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We had an issue with a Groupon buy that Collage was matching and Jennifer took care of everything. Highly recommend!

Date of experience: December 16, 2015
Shell M. Collage Rep
over a year old

Hi Cindy, this is Shell with Collage.com. Thank you so much for giving us the chance to help you! I will be sure to let the whole team know how Jennifer helped you. :) Have a wonderful day and thank you so much for sharing.

Michigan
1 review
0 helpful votes
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I ordered a blanket and received it today. I realized that the front and back were not what I wanted but the pictures were clear and beautiful. I spoke with Annie from Customer Chat. I ordered the front incorrectly and the back was missed on my order. Annie corrected the order and had a new blanket shipped out right away and in time for Christmas! She was very helpful explaining how to order it correctly for my next blankets! Thanks again!

Date of experience: December 16, 2015
Shell M. Collage Rep
over a year old

Hi Deana, this is Shell with Collage.com. I'm so sorry the blanket arrived and was not what you wanted. Thank you so very much for giving us the chance to fix that for you. I'm so glad Annie was able to help. :) Thank you and have a wonderful day!