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From the business
Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.4 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Due to credit card circumstances ended up mistakenly ordering 2. Once we realized our error it was apparently too late to cancel one of chairs without paying a penalty. Tsk, Tsk.
I spoke with the customer rep and she made the purchasing process so smooth and easy. Within a week I had my item delivered, which i haveabsolutely no regrets about purchasing. The quality and price is unmatched.
It was so quick and easy looking forward to my purchase
Ordering the Loveseat to its delivery went very smoothly. The delivery schedule was adhered to very well, no delays. Communication was excellent at the time of delivery and white glove delivery went off very well. I will not hesitate to buy from this vendor if another opportunity arises.
My Phone call with the agent convinced me to do the purchase
I live on the 1st floor and they refused to help me move it upstairs. You should ask in advance in which floor I live. You said it will be delivered to my front door but it was not. They left it on the street and I didn't find anybody to help me carry it. It was very bad delivery experience.
I love the tables I purchased- and the service was excellent.
Easy to use and nice to get a coupon.
Maximus Black and Natural Concrete Outdoor Nesting End Table are more beautiful than pictured. Heavy and perfect, modern, clean lines. Shipping took awhile but good communications from Copeland.
Love the product. Would have liked more transparent communication rather than me having to contact customer support, but all worked out.
Great experiment from choosing the item to the people delivering the furniture.
The furniture is very beautiful, classy and sturdy. The delivery was smooth. Delivery guys took care of the furniture, place dit with extra care and ensured everything is fine. They were very punctual, polite and fantastic at their work.
Happy with the price for the quality.
Smooth process of ordering
Delivery was smooth and the buffet is gorgeous - I love it! Communication was done well, too.
Really fast delivery. They even contact you to follow up to see if you have any problems with their items. Great customer service very pleased with the product.
We are happy with the quality and style of the furniture. It goes well in our room. The delivery guys were fantastic. The white glove treatment was amazing. The only problem I have is the communication on when my items shift was very few and far between so made me nervous I wasn't sure about your website. And it felt like it took too long. But I know supply chain stuff is an issue right now, so that is probably why but more communication would have been better to settle my nerves. But definitely great quality Furniture comfortable functional. Everything was good no issues or problems there and overall would recommend using your website for ordering again
The movers were so efficient! The white glove service was beyond expectations.
The pieces were nice but one part didn't fit right so a new part had to be ordered. The furniture arrived too soon for me. It was supposed to rake 4-6 weeks, but the delivery company was ready in 2 weeks. That was nice but it caused problems for me. I was harassed to accept the furniture earlier to avoid storage fees. It hadn't even been a month yet. They had to put everything in the livingroom still in boxes and the delivery company wouldn't schedule for white glove service until I called corporate. Besides these fiascos, the furniture came out nice and fit beautifully.
Love their first sofa we got 10 years back. This is our second one.
Delivery guy was rude, didn't wanna listen to anything I had to say, couldn't get it in the house so they had wind up taking it back then I'm charged $75 to get a redeliver. They dropped it in the driveway so I had to get my son to help me get it in the house but other than that the furniture is beautiful but I was very disappointed in the customer service and the delivery folks cause there's no reason why should I have to pay another delivery fee because he didn't want to try to listen to me.
I place order and paid online. They delivered on time. I had good service with this company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Osama
Thank you for your feedback, and we’re sorry to hear about your delivery experience.
To clarify, the product you ordered is delivered to the entrance of your home or building, as noted in the email we sent on May 12. We understand how the wording can be confusing, and we regret any frustration this caused.
Unfortunately, standard delivery does not include carrying items inside or up stairs unless the order qualifies for white-glove service. That said, we appreciate your feedback and will continue working on making our delivery information clearer.
Please don’t hesitate to reach out if there’s anything we can do to assist further.
The Coleman Furniture team