Cole Haan

I purchased some boots from Cole Haan. The boots are more than one year. I contacted Cole Haan to inform them that there was a manufacture/latent defect. Cole Haan would not conceive of repairing the boot, or exchanging. I was offered a 30% discount from market price. Based upon this response, I will never buy Cole Haan items again, as it's never my goal to wear costly boots a few times before it is considered trash.

My Cole Haan boots sole cracked afeter I only wore them a couple of times. Very bad experience. Very poor quality. Specially coming from a reputable company. To me this is a very obvious factory defect. When I contacted customer service they did not show any interest. They said it was too late to return. I purchased them less than six months ago. The customer service gay told me he has never heard about this problem before. In this site I saw the same complain. Do not buy this shoes.

Just really poor customer service. Placed an order because their site promised delivery within a needed time for a birthday present. They did not provide any email updates at all until the day the shoes were to have been delivered. In that sole communication, they changed the delivery date. Prior to that, there was no shipping confirmation. Nothing at all. I reached out to ColeHaan and got a canned response. In todays online shopping world, this is inexcusable. We will never use Cole Hahn again and would tell others to avoid their site for any purchase.

Worst and absolute day service every in my life. Utter waste of time in browsing on this website and tiring to use there promotional code of what they have promoted via email.

Its all fake and false promises. If i had a chance, i should have given them zero starts.

Not at all recommend this site. Very very bad service and super false people.

Relatively new boots developed a clicking noise in the right boot only! Very annoying and when I contacted customer service, they referred me to a cobbler for repair services and pricing! The boots are going to Salvation Army and I'm done with Cole Haan!

I received a gift card from Cole Haan, since it isn't having an expiration on the card or their e-mail, I didn't use it right away, now I fund something I want to buy, but the gift card didn't work said" the card is unknown". I wrote to their customer service but have no replies. I just hope that cole haan stand by their product including gift cards.
Did anybody have the similar issue?

Cole Haan Customer Support is a joke. I wanted to change the shipping on my order to overnight to arrive in time for Christmas. They said they couldn't do it on there end and that I could simply order another pair and return the ones with ground shipping. I asked them if they could cancel that order and I would make another order and they said they couldn't do that either. If they can't help change the shipping or cancel an order, I am not sure what purpose they serve if any at all.

I ordered a pair of shoes on 6/15. I returned them because they didn't fit. I returned them on 6/17, and I still have not received my refund back to my card. I have contacted these people three times. I will never make another purchase from this company. Buyers beware. There are suspicious activity. I have also reported them to the BBB.

I purchased 2 pair of shoes and was notified that they were being shipped. Upon arrival of package it was not either pair of shoes that I purchased instead it was a pack of socks, socks that I did not order. The packing slip stated it was shoes but no shoes were there only socks. I called customer service and was told that they were sorry but I would now need to return the socks and the shoes I ordered were no longer available. I can't help but wonder how anyone can mistake a pair of shoes for a pack of socks. Also I was informed that I will not get my refund until they get the socks back. I asked to speak with a manager and he was just as rude as the first person I spoke with and reiterated the same message. No refund until they get their $12.95 socks back. I will never buy from Cole Haan again.

They sent a size smaller than I ordered. Their error. They were to be a gift. They took multiple days to initiate an exchange. Gift giving time passed. They then sent an email indicating they were initiating an exchange. They chose the location for me to return. So now I've got to repackage the wrong pair and drive to a pretty inconvenient location miles farther than the nearest UPS store. I told customer service they weren't doing anything different than a typical exchange even though it was their error and they said "Thanks for letting us know". I've ordered 5-6 pairs on my own previously and they'll be my last.

Considering the famous brand, I can say is the worst company, the don't stay behind the product. I send one email to corporate office, the answer back say Cole haan don't do business with Nike air. Last time I see my shoes don't say Nike the say cole Hann I pay for cole Hann.

Cole Haan shoes are low quality and overpriced! I purchase the Men's ØriginalGrand Energy Twin Oxford $250.00 Color: Black-Safety Yellow. These shoes were worn very limitedly over a two month period before the toe started to disintegrate under my feet. Wendy C. A customer service supervisor only offered me a 30% coupon towards the purchase of another pair of overpriced sh!tty shoes. Unbelievable terrible customer service. As can be seen from the photos, these shoes were barely worn. And they could not exchange them because they stopped making them after they were introduced in 2022. Hmmmm…. I wonder why they stopped making them? Never again, will I buy another pair. I suggest you do not either.

I took advantage of Cyber Monday deals and ordered in some of their shoes at good prices. Shoes arrived and they ran a little big, no worries, send them back to exchange and drop half a size. My shoe size floats between 11.5/12 varying by brand anyway nothing out of the ordinary.
Initiated exchange, process seemed easy, printed label, boxed up and got them turned around same day. After the week of shipping back across country, it took another 7 days to process the return, and then on day 8, I get an email stating they could not exchange because I had used Apple Pay.
I didn't use apple pay, I paid using a CC. Had created one of their 'VIP' accounts and did the whole thing.

I emailed Customer Service back, explained that i had not used a payment service but did in fact pay direct with my credit card, only to have them double down and say that I'll be refunded in 3-5 business days.

No offer to look into it further whatsoever, just couldnt be bothered.

I was extremely excited to finally have a couple pairs of Cole Haan's as they are a pricey shoe and with the deals I was finally able to justify the purchase.

This is beyond disappointing.

Bought two pairs of dress shoes for over 300.00. I submitted my order and then realized my old shipping address was still on my account. I immediately called customer service and they informed me that they can't change my order or cancel it. I asked them what do when it arrives in a different state. She told me she couldn't help me and take it up with UPS. I contacted UPS and they told me to contact Cole Haan. So I contacted them back and was told there is nothing they could do. I ask them how do I get my money back when I don't receive my delivery and was told we can't help you. I have whore cole haans for years and my office staff wears them also. I will not be buying from them again and my staff also are not going to buy from them. I hope they are happy they lost several customers for 300.00.

Neverworn shoes in closet. Went to wear and completely came apart. Shoe repair said were could not repair plastic platform. Company refused to work with me. They don't stand behind their product.

Whatever you do, don't return your shoes for a different size when ordering online - they will up-charge you! Their customer service team will say that they'll charge you more up front but then issue you a refund for the difference, but they won't. Order them correctly the first time, or don't order at all. I wasted more time on the phone with them then I'd care to admit and am left frustrated and helpless. While I love their product, I hate their customer care team. I will not be buying from them again. Anybody know of a competitor or theirs that have better customer service?

Someone stole my card and used it on this website and they wouldn't even let me cancel the order. They gave more priority to the criminal then the card holder? Obviously the company is run by a bunch of bot like individuals don't have a real thought ever go on in their heads.

Just ridiculous. I'll start out by saying the lady on the phone was polite, but not a bit of help. Absolutely no reasonable help from them after package was lost. No, "We are sorry, we will ship another right to you," or "we will take care of it and get back to you." Instead I was told to contact UPS and figure it out. So I did and they said it was lost. Now I'm suppose to fill out some onerous paperwork to get my money back. I called Cole Haan back and they said they would put a tracer on it and get back to me in 8-15 business days. So not only have I paid them, but they won't send me what I ordered to cover me in the meantime. They can redirect the package back to them if it is found. Never again.