Ryan K.

I took advantage of Cyber Monday deals and ordered in some of their shoes at good prices. Shoes arrived and they ran a little big, no worries, send them back to exchange and drop half a size. My shoe size floats between 11.5/12 varying by brand anyway nothing out of the ordinary.
Initiated exchange, process seemed easy, printed label, boxed up and got them turned around same day. After the week of shipping back across country, it took another 7 days to process the return, and then on day 8, I get an email stating they could not exchange because I had used Apple Pay.
I didn't use apple pay, I paid using a CC. Had created one of their 'VIP' accounts and did the whole thing.

I emailed Customer Service back, explained that i had not used a payment service but did in fact pay direct with my credit card, only to have them double down and say that I'll be refunded in 3-5 business days.

No offer to look into it further whatsoever, just couldnt be bothered.

I was extremely excited to finally have a couple pairs of Cole Haan's as they are a pricey shoe and with the deals I was finally able to justify the purchase.

This is beyond disappointing.