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Whatever you do, don't return your shoes for a different size when ordering online - they will up-charge you! Their customer service team will say that they'll charge you more up front but then issue you a refund for the difference, but they won't. Order them correctly the first time, or don't order at all. I wasted more time on the phone with them then I'd care to admit and am left frustrated and helpless. While I love their product, I hate their customer care team. I will not be buying from them again. Anybody know of a competitor or theirs that have better customer service?
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My Cole Haan boots sole cracked afeter I only wore them a couple of times. Very bad experience....
