Chris F.

I ordered 4 bar stools off Wayfair. I vowed 4-5 years ago never again to use them after they didn't stand behind our pool chairs and just deferred to the manufacturer. I caved. We need new stools. I ordered two pairs. Two of the EXACT same thing...and got 2 bar stools and a mirror. Is this some cruel joke? Maybe look at the reflection of the two and voila! 4 stools! Then they made it difficult to return the mirror (their fault) or they were going to charge me for it as well. Wayfair is just a clearing house front door for any old furniture company and doesn't care anything about the customer experience.

They sent a size smaller than I ordered. Their error. They were to be a gift. They took multiple days to initiate an exchange. Gift giving time passed. They then sent an email indicating they were initiating an exchange. They chose the location for me to return. So now I've got to repackage the wrong pair and drive to a pretty inconvenient location miles farther than the nearest UPS store. I told customer service they weren't doing anything different than a typical exchange even though it was their error and they said "Thanks for letting us know". I've ordered 5-6 pairs on my own previously and they'll be my last.