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Coinbase

How would you rate Coinbase?
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District of Columbia
1 review
1 helpful vote
Follow Mozartos K.
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Coinbase has gone from bad to worse. You can't open a proper support case, there's no phone contact, and the only way to reach them is through chat—which offers little help. My account has been restricted for the past two years without any resolution. Despite numerous attempts to resolve the issue, I'm met with the same generic responses and no progress. This experience has been incredibly frustrating, and I wouldn't recommend Coinbase to anyone looking for reliable customer service

Date of experience: October 12, 2024
Canada
2 reviews
0 helpful votes
Follow Jonah S.
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My account was compromised weeks ago, and I have been struggling with ineffective support via email. Phone support is unavailable, and the chat is just a basic bot. Despite repeatedly informing them that their suggested solutions don't work, they continue to provide unhelpful responses, making me question if they're even human. However, Mark Fisher was able to resolve my issue. If you need assistance, reach out to him via ema!l (Markfisherjr@ outlook.com)

Date of experience: May 18, 2024
GB
4 reviews
2 helpful votes
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Don't use can't get my money back bad customer service no one to help no contact number
DONT USE YOU WONT GET YOUR MONEY
Don't use no customer service no communication poor poor poor

Date of experience: November 21, 2024
California
1 review
1 helpful vote
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Zero customer support
September 13, 2024

When my wallet was compromised, they did little to help me recover the money that was in there. It took long to even get a customer representative that listened to me. Only Dctline [com] was able to resolve my case.

Date of experience: September 13, 2024
California
2 reviews
0 helpful votes
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.
June 3, 2024

I thought coinbase was legit, but they took $7,785 and ran. It's been weeks with no communication. Their customer service is a joke. I'm beyond frustrated and feel so cheated. Avoid this site at all costs if you don't want to lose your money.
Each step with...! Check them out on you net has been a stride away from financial despair towards prosperity.!

Date of experience: June 3, 2024
Nigeria
1 review
0 helpful votes
Follow Mark J.
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I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

Date of experience: July 14, 2024
California
1 review
0 helpful votes
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After over 15 years I am leaving Coinbase due to their "system" holding all of my deposits for 7 days. I have never had a bad deposit, use the same bank, same account and now I have all deposits held. Support is a joke and takes hours to get a live person. Support is useless as they copy as paste reply's from the website. Takes them 3-4 minutes to reply to every question I have. The oldest scam in the book, use customers deposits to make money their funds are on hold. Support has no answer as to why the "system" flags every deposit I make as a risk.

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Date of experience: March 6, 2024
Arizona
2 reviews
16 helpful votes
Follow Steven S.
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The only thing I use Coinbase for is to deposit and transfer crypto between exchanges and I cash it out on Coinbase for fiat to bank account. Other than that avoid purchasing and converting crypto on their platform as they will stiff you very bad. Trust me I found out the hard way when I entered the CRYPTO realm. Ask yourself this question? How do you think they amassed a $300 billion Empire? In what manner was that money derived or obtained? Well I'm sure most people get the picture.

Date of experience: May 3, 2021
District of Columbia
1 review
5 helpful votes
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Fix Frozen Account
October 24, 2023

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Date of experience: October 24, 2023
New York
1 review
5 helpful votes
Follow maecus l.
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Recommended for all customers to resolve your issues. Thank You. I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is find live support, but I think they will in the future when they expand staff.

Date of experience: February 20, 2018
Arkansas
2 reviews
6 helpful votes
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Great Site
January 10, 2018

Great Site, It took a few days to get verified but this helps keep criminals away. Been using them for about month no problems. You can use your credit card but they start you off on low weekly limit and it increases as you buy. I have bought all ways with no problems.

Date of experience: January 9, 2018
Louisiana
2 reviews
7 helpful votes
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So poorly managed
November 15, 2019

God forbid you have an issue that needs customer support with Coinbase... plan to waste enormous amounts of time and lose years off your life from stress and frustration. The platform is nice, the fees are not nice, but the CS / lack of humans... enough that I'm moving my account elsewhere.

Date of experience: November 15, 2019
Italy
2 reviews
5 helpful votes
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Coinbase is scam
December 18, 2023

Invested $50,000 in Coinbase. Initially, encountered very polite and skilled specialists. However, the big 'But' is crucial – they turned out to be scams! Deceived and unable to withdraw my money, I sought assistance from support(at) fast-recovery(.)io specialists. It's still hard to believe they truly exist. Huge thanks to these guys—they successfully retrieved my funds!

Date of experience: December 18, 2023
Pennsylvania
1 review
7 helpful votes
Follow Dan R.
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Don't expect to receive any of the advertised incentives for signing up or ID verification, user agreement fine print states they can not credit the incentives to you (even after email verification that you will receive it) without any notice as to why. Every attempt to contact customer service is just responded to with a computer generated response that does not help resolve any issues you have. Functions of a crypto exchange work fine but poor customer service results in only 3star rating from me.

Date of experience: July 9, 2021
Ohio
40 reviews
51 helpful votes
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If you are new to crypto currency and want to learn how it works coinbase, com is a great place to start. It is a very simple and easy to use platform for buying, converting and transferring some crypto currencies. I personally never had a problem using coinbase but I have heard of people saying they did. Too me it's one of the more trustworthy platforms.

It might not be as secure as I would like which is why I really don't use it a lot anymore but it does work and is really easy. I will sometimes still buy on there and then transfer to another wallet that allows a hardware wallet to be used.

Date of experience: April 1, 2020
Oregon
6 reviews
12 helpful votes
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I like Coinbase but...
September 19, 2021

I've noticed some changes to fees and the cost of crypto. First what they're good at: money is credited quickly, they have a earn and learn promo that allows you to try new crypto for free, and they have a decent rep. Lately though when I go to buy or sell my crypto I've noticed that the price isn't what is shown on their website. So, say I wanted to sell my crypto for $2 a share I go to sell it: the fee is $2.99 plus they only give me 1.96 per share. That means I lost. 04 cents a share. Granted you could say well the price changed while I went to sell it... okay here's the thing; they lock in the price at the time of your sale. This has happened several times so this isn't a one-off. Yesterday I pulled all of my crypto out. I think for awhile I am going to give crypto a rest.

Date of experience: September 19, 2021
Nigeria
1 review
0 helpful votes
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Customer review
May 12, 2021

Anyone who is interested in recovery of funds should dm max. Neil. Li. Lung on g-o-o-g-l-e search and pay for a charge back fee so he can help recover your deposit from them just like he helped me, also get a right investment through him newbies

Date of experience: May 12, 2021
Netherlands
1 review
0 helpful votes
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Personal experience
July 12, 2024

I and my brothers were fooled into a scheme that was supposedly an investment portfolio specialized in imports and exports. 8 months of constant funding gone down the drain but thanks to a private investigator I found here in this forum. All Cracker WhatsApp/ no ‪+1 3*10*902*84*99 is well recommended here in this funds recovery platform because they are the only ones everyone must go to. I and my brothers have now reconciled after the awful event. Thank you to All Cracker.

Date of experience: July 12, 2024
Massachusetts
1 review
0 helpful votes
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Be careful people
July 23, 2024

We all just have to be more careful when investing with this sites,they have many agents who lure people into trading with them,and when it time for profit withdrawal they will deny you access into the website and they will keep asking for more payments,.i'm a victim, i lost 17k usd to them but with the help of a friend who is a recovery consultant
Reach him on Telegrm (axbrad) i was able to retrieve all my money from their website..

Date of experience: July 23, 2024
GB
1 review
0 helpful votes
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After facing obstacles withdrawing my profits from Coinbase, Mendup.Org came to my rescue. Their expertise and dedication helped me recover my funds, turning a frustrating situation into a success story. Grateful for their exceptional service."

Date of experience: March 18, 2024

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157