187 Reviews From Our Community
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Recommended for all users.Thank You.
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- Helpful? Yes 2
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- Helpful? Yes 2
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Before signing up and actually transferring money to your account, it isn't possible to see what the USD-BTC rates are.
It is, however, cheaper to trade on the related site GDAX. But in Europe, this requires two identity documents (passport, id-card, driver's licence.) So, for those who don't have a driver's licence, it isn't possible to trade on GDAX.
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For example, instant buying through cards don't go throw 9/10 times so you have to use bank transfer which can take 1-3 days and by then the Coin prices have changed. Another downside is that they didn't actually pay out the "refer a friend" bonus. The referred friend got his bonus though so at least it's something...
For people who are just getting started, Coinbase is a trusted exchange and despite the limited Coins offered at least you get a good start without getting ripped off.
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- Helpful? Yes 4
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Recommended for all users.Thank You.
- Helpful? Yes 3
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- Helpful? Yes 4
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I have already lost approx USD 1100 trying to deal with them.
Stay away
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- Helpful? Yes 3
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I spent 3 hours on hold to talk to a $#*! that assured me it was the credit card company that did it not them, and that my funds would be returned in a day or 2. Well that didn't happen. On the 21st Coinbase sent me $700 which isn't close to what they stole out of my account. I sent 4 emails with zero response.
Done with it, filed fraud with my bank and still waiting for my money.
I will never use this $#*! company again.
Hello Gemini
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- Helpful? Yes 5
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- Helpful? Yes 3
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My account was fine and then it got blocked just when I wanted to sell and close it!! Mmmm!
It has been 10 weeks and they will not help.
If enough of us complain to the BBB (Better Business Bureau) that might help some.
- Helpful? Yes 5
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- Helpful? Yes 5
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Tip for consumers: Leave them asap. Download your own bitcoin wallet and use localbitcoin.
- Helpful? Yes 5
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Tip for consumers: none
- Helpful? Yes 7
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On day four (2018-01-12), I called the phone number Coinbase listed with the bank transaction; that number NO LONGER WORKS. The new number *******930) is nothing more than a talking phone tree that does not allow for human interaction at all - at the beginning of the call AND at the end of each message down the tree, the voice directs you to go online to their support site. After going through the miserable "Chat Bot" on Coinbase's support website, I was finally able to send them an email from https://support.coinbase.com/customer/portal/emails/new ...
And Coinbase's response so far? CRICKETS!!! Nothing. Nada. Zilch. Zero response. Since I finally sprang for more than a couple dollars here and there deposit to invest in cryptocurrency, Coinbase really sucked me into their net bad. If not stolen, at least misappropriated and using my money as their "FLOAT" to increase their own corporate profits. At worst, Coinbase is a fraud, at best, a really messed up company. I'm feeling chaffed. And, I'm done with these bozos. IF this money ever does show up in my Coinbase USD Wallet, I'm just going to withdraw it and go to another service - or put it back into Amazon stock... what a CON JOB.
Epilogue: I have contacted my bank and at some point I will have to submit a fraud complaint, though I should give it to the end of this week considering the US holiday affect on banking. Even though Coinbase had my money 4 days before the holiday. Bleh.
Tip for consumers: Don't go there. It works for small transactions, then BOOM. Once you develop a bit of trust, you get snookered. It should be named CON-BASE because it's a CON JOB.
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Jan 8 furcoins received my payment to buy bitcoin amounting to USD 1022.09 thru western union
Jan 9 furcoins confirmed to send bitcoin to my wallet, waited for 6 hours, to my surprise furcoins send it to the wrong bitcoin address (very unlikely)
Furcoins confirmed bitcoins has been sent to my correct wallet, I am still waiting for bitcoin to be deposited in my wallet for 24 hours now.
Which is way beyond what furcoins guarantee to its customers of 45 minutes 6 hours waiting time to be deposited (see faqsection https://furcoins.com/faq/)
Ive been requesting several times already for a screen shot from furcoins system showing that furcoins already sent bitcoin in my wallet furcoins wont provide it
It should be similar to a customer sending screen shots confirming payment made thru western union or MoneyGram
Under its faq section (https://furcoins.com/faq/)
Why did I not receive the coins after paying? If your payment has been received and you do not get the bitcoins within 6 working hours after paying (maximum delay), contact the customer care support
24 hours passed, still no bitcoin deposited in my walletKeep coordinating with furcoins customer support, all I just get is hold just hold
How can I prove that a bitcoin transfer was made? By checking http://blockchain.info/address/youraddress you will be able to see the records of the coins that were sent to or from your address.
no transactions have been made on my address for 24 hours already (very very unlikely)
Stanley jones
Financial officer Furcoins
+1 *******808
Cont. Update status
Jan. 10 furcoins claims technical problem associated with my wallet which made the bitcoins sent to bounced back and reassured bitcoin will be in my wallet in the next 3 hours.
After more than additional 6 hours waiting, furcoins claims that my wallet is deactivated and my wallet is unable to accept transfer of bitcoins
Ive been requesting several times already for a screen shot from furcoins system showing proof that furcoins indeed sent bitcoin in my wallet furcoins wont provide any at all
SUMMARY: still no bitcoin in my wallet (01/11/2018)
Should I be worried on such delays?
(01/12/2018 STATUS UPDATE)
after furcoins found out that i shared my experience in the web, below is their response.
let me know your thoughts about it
We wish to inform you that everything in respect of your newly provided bitcoins wallet has been noted and your bitcoins ready for transfer to your new wallet
However, it is with greatest dismay and shock that our Monitoring Team inform the Board about your write up on various platform on the internet deliberately calculated to slammed the image of this platform.
In view of that, an investigation has commenced to ascertain if you actually did before any step can be taken in respect of your Order
Accordingly, your hasty conduct has placed your Order on hold
While we enjoined you to desist from further unwarranted write up, we shall get back to you on the decision of the Board
MY RESPONSE
The reason I chose Furcoins from the beginning is the Positive reviews and customer satisfaction I read thru other platforms as well and in the review section of your website.
I was optimistic I could experienced also what others had CUSTOMER SATISFACTION.
After being patient with Furcoins for over 24 hours waiting, it is a big consideration and gamble on my part.
What I shared in the internet is what I experienced using your platform. To my dismay, the review I send to your website was altered entirely.
Points to consider
1. Furcoins failed to deposit by using wrong Bitcoin Wallet Address from the start.
2. Furcoins failed to deliver within 45 minutes 6 hours (maximum delay) as stated in your website. (over 24 hours still no btc in my wallet, But I still believe Furcoins can deliver)
3. Furcoins failed to provide proof showing my wallet is deactivated and unable to accept bitcoins despite numerous request.
4. Furcoins customer care support does not reply as needed even its 24/7 as it claim.
5. Furcoins failed to provide real time update knowing our Time zone Difference
All of my concerns with you are supported with screen shots so it can be simplified for Furcoins to resolve. And it should be vice versa if you have any concerns especially with my BTC Wallet Address
To summarize: I made my payment in full to purchase bitcoin and Furcoins failed to deliver my bitcoin as scheduled. SIMPLE..
More than 24 hours delay to deliver is an unacceptable to any customer who believe in Furcoins that it can deliver as it claims.
I believe it is my right to have my payment be refunded as soon as possible. No need for the board to waste any more time.
PS: refund within 5 business days from day of request. (https://furcoins.com/terms-and-conditions/)
Tip for consumers: stay away
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- Helpful? Yes 1
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- Helpful? Yes 4
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- Helpful? Yes 3
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- Helpful? Yes 1
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Customer Questions & Answers
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Maybe you should try the team at Assetstrail, my colleague had his account hacked and his funds stolen on coinbase but was able to recover it with assetstrail.tech. He later realized that his funds were stolen as a result of his carelessness and not coinbase's
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You guys deal with the crooks. They exchange your hard currency to their bitcoins and you loose part of your money because these crooks play with exchange rates. After I sent them $86 to pay for my medicine I found only $72 left on my account there. So, I lost my medicine.
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I'd email again. With companies that do not give out their phone number, you need to repeat your request for answers via email. Squeeky wheel gets the grease.
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The thing is people generally only write a review if they got cheated. And thus from all the reviews (not just this site) you can tell that they screwed over a lot of people (including me). Let's say that 95% of people have a good experience with the site, what about the remaining 5%. If a company is not loyal to all its customers then that company should not exist, especially a company dealing with money. My advice is, stay away from them. Use localbitcoins to trade and bitgo to store, way better and more secure.
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I think coinsfix ,com is a better platform to exchange bitcoins and other cryptocurrency
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They try to compete with prices of local traders causing them to lose money because of the volatility of bitcoin. To save themselves they go offline, delay transactions, etc and wait for the bitcoin price to turn in their favor before they send you your money. Classic bitcoin company scheme, stay way from them at all cost. Use localbitcoin, way better.
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Scam, they stole a couple of thousand from me. And i can't do anything because bitcoin transactions are anonymous.
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