Developed in part with a grant from
the National Science Foundation
Review of Coinbase

Coinbase reviews

187 reviews
548 Market Street
San Francisco, California 94104, US
Tel: +1 (888) 908-7930
support@coinbase.com

187 Reviews From Our Community

Service
14
Value
13
Shipping
8
Returns
9
Quality
12

All Reviews

johne406
2 reviews
0 helpful votes
7/1/18
I would rather put this at 3.5 - 4 stars but I think this site is way underrated and needs a bump. It has been a breeze to use, transfers from Nicehash are free, and the fees don't seem unreasonable to me. I would like to see more currencies offered. I'm sure my naivety is considerable in a lot ways, but for simple crypto banking, Coinbase can't be beat.
nicolev48
1 review
0 helpful votes
6/17/18
Coinbase Support *******786 helped me to recover my funds which were stuck in my wallet.They were really nice and helpful
Recommended for all users.Thank You.
jennyl147
1 review
2 helpful votes
6/17/18
good support from Coinbase Helpline *******786.I was worried about my Bitcoins as i was unable to send my bitcoins for trading.Thanks to the support staff.
martone
1 review
2 helpful votes
6/15/18
That is why I recommend everyone to start using cryptoexmart, a US based service but better service worldwide
qqqa
1 review
1 helpful vote
6/14/18
This is a bad site for those who are new to cryptocurrency. The price for small amounts is very high and the fees are enormous. Stay away if you're new to the game.

Before signing up and actually transferring money to your account, it isn't possible to see what the USD-BTC rates are.

It is, however, cheaper to trade on the related site GDAX. But in Europe, this requires two identity documents (passport, id-card, driver's licence.) So, for those who don't have a driver's licence, it isn't possible to trade on GDAX.
francoisb10
1 review
4 helpful votes
4/24/18
7 days and counting and my money is still not available, no help from support, money was taken out of my bank account within minutes of opening account.
cryptot1
3 reviews
4 helpful votes
4/16/18
Overall, Coinbase is reliable but there is room for improvement.
For example, instant buying through cards don't go throw 9/10 times so you have to use bank transfer which can take 1-3 days and by then the Coin prices have changed. Another downside is that they didn't actually pay out the "refer a friend" bonus. The referred friend got his bonus though so at least it's something...
For people who are just getting started, Coinbase is a trusted exchange and despite the limited Coins offered at least you get a good start without getting ripped off.
larryk81
1 review
4 helpful votes
3/25/18
I purchased some bitcoins from coinbase last week but nothing is showing up in my wallet. I have emailed the issue but no responce and trying to contact live support but all lines are busy.
phills4
1 review
3 helpful votes
3/25/18
I called Coinbase Support *******786 to recover my bitcoins which were lost as i was scared of loosing my money they started working and really they helped me to get my btc back.
Recommended for all users.Thank You.
tommyl42
1 review
4 helpful votes
3/14/18
Real crooks! I can see everywhere there are many people who are ripped off! Stop this business! They are blocking my funds and I can't get my money back. I don't know what to do. I've send a lot of emails, try to call them. Now I'll ask the police.
yogeshk14
1 review
3 helpful votes
2/27/18
Giving 1star because these isnt an option to give a negative star
I have already lost approx USD 1100 trying to deal with them.
Stay away
mateog4
16 reviews
45 helpful votes
2/24/18
Coinbase is an exchange to buy and sell bitcoin, ethereum and litecoin. Now by all means don't go spend your life savings on something you are not sure about. But if you want to get in on the crypto craze and buy $50 or $100 bucks of cryptocurrency this is an easy app and website to get started. They are regulated and your security is very important. I would use again. Easy app also
jeromyb
1 review
7 helpful votes
2/24/18
Coinbase Charged multiple charges on 02-15-2018, totaling almost $3000. They would have took more if it was available.
I spent 3 hours on hold to talk to a $#*! that assured me it was the credit card company that did it not them, and that my funds would be returned in a day or 2. Well that didn't happen. On the 21st Coinbase sent me $700 which isn't close to what they stole out of my account. I sent 4 emails with zero response.
Done with it, filed fraud with my bank and still waiting for my money.
I will never use this $#*! company again.
Hello Gemini
maecusl
1 review
5 helpful votes
2/21/18
Recommended for all customers to resolve your issues.Thank You.I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is find live support, but I think they will in the future when they expand staff.
dmans
1 review
3 helpful votes
2/17/18
I lost my phone and it has been over a month and I haven't had access. Their support is worthless. I would give them no stars if I could and that would be more then they deserve. They ask if my account has been hacked? How would I know, I cant' log in. These folks suck to a new level of suck-a-tude.
chrisl282
1 review
5 helpful votes
2/5/18
Coinbase has been a scam for me.
My account was fine and then it got blocked just when I wanted to sell and close it!! Mmmm!
It has been 10 weeks and they will not help.
If enough of us complain to the BBB (Better Business Bureau) that might help some.
fucky99
1 review
5 helpful votes
1/30/18
72 hour withdrawal delays on every transaction. Even after DL upload and bank accounts verified. Just no excuse for it. Their transaction fee's are close to Mob rules. You will lose 10% of all Bitcoins bought through Coinbase through transaction fee's. They just charged me 4% fee on a Bitcoin purchase and they will charge more to send it. They have had for three months running, "sorry we are overloaded" so expect delays and no customer for service. Three months in a row. They are a scam
simpleb1
1 review
5 helpful votes
1/28/18
Tried to withdraw my bitcoin. Then they asked for identification. Submitted my drivers licence, 24 hours later still nothing. Submitted my drivers licence and selfie photo again, they confirmed my identity but still no transaction. Wrote an entire paragraph to support explaining everything in great detail, they replied with "Reasons your transaction might be pending: https://support.coinbase.com/customer/portal/articles/593836. Thanks for contacting support." Thanks a lot coinbase, it has been a week now and still nothing. Great customer support. I hope your company goes bankrupt and everyone there end up on the street. Get your $#*! together and give me my money. Honestly, how hard can it be to send a single bitcoin.

Tip for consumers: Leave them asap. Download your own bitcoin wallet and use localbitcoin.

Service
Value
Shipping
Returns
Quality
pedror52
3 reviews
13 helpful votes
1/24/18
COINBASE IS THE BIG SCAM I HAVE SEE SO FARE IN MY LIFE TIME. AFTER BUY BOTCOIN, I HAVE TO WAIT 2 WEEKS FOR THE TRANSACTION BEEN POST, FILL DAYS LATER, I WHEN TO CHECK MY ACCOUNT, FOR MY SURPRISED, COINBASE CLOSE MY ACCOUNT AND I STILL CAN'T FIND THE WAY TO HAVE MY FUNDS BACK, COINBASE IS A SCAM.

Tip for consumers: none

Service
Value
Shipping
Returns
Quality
janaj12
4 reviews
11 helpful votes
1/16/18
After setting my limits to $7,500 USD, I deposited $5,000 USD to my Coinbase USD Wallet from my US-based bank account. This transaction was made at 11:32 PM (EST) on 2018, January, 8. Coinbase took the money from my bank account on 2018, January, 9 before 2:00 PM (EST). It is now 2018, January, 16 and still NO deposit showing. This is the 6th business day (Internationally; yesterday was MLK Jr. Day in the U.S.) and the 8th calendar day. Coinbase policy is deposits can take 2-5 business days to clear due to ACH blah blah blah - well, Coinbase had my money on the 2nd business day, yet did NOT deposit it in my USD Wallet TO THIS DAY!

On day four (2018-01-12), I called the phone number Coinbase listed with the bank transaction; that number NO LONGER WORKS. The new number *******930) is nothing more than a talking phone tree that does not allow for human interaction at all - at the beginning of the call AND at the end of each message down the tree, the voice directs you to go online to their support site. After going through the miserable "Chat Bot" on Coinbase's support website, I was finally able to send them an email from https://support.coinbase.com/customer/portal/emails/new ...

And Coinbase's response so far? CRICKETS!!! Nothing. Nada. Zilch. Zero response. Since I finally sprang for more than a couple dollars here and there deposit to invest in cryptocurrency, Coinbase really sucked me into their net bad. If not stolen, at least misappropriated and using my money as their "FLOAT" to increase their own corporate profits. At worst, Coinbase is a fraud, at best, a really messed up company. I'm feeling chaffed. And, I'm done with these bozos. IF this money ever does show up in my Coinbase USD Wallet, I'm just going to withdraw it and go to another service - or put it back into Amazon stock... what a CON JOB.

Epilogue: I have contacted my bank and at some point I will have to submit a fraud complaint, though I should give it to the end of this week considering the US holiday affect on banking. Even though Coinbase had my money 4 days before the holiday. Bleh.

Tip for consumers: Don't go there. It works for small transactions, then BOOM. Once you develop a bit of trust, you get snookered. It should be named CON-BASE because it's a CON JOB.

Service
Value
Returns
Quality
leom71
1 review
2 helpful votes
1/12/18
SHARING MY EXPERIENCE TRADING BITCOINS USING FURCOINS (https://furcoins.com/)

Jan 8 furcoins received my payment to buy bitcoin amounting to USD 1022.09 thru western union
Jan 9 furcoins confirmed to send bitcoin to my wallet, waited for 6 hours, to my surprise furcoins send it to the wrong bitcoin address (very unlikely)

Furcoins confirmed bitcoins has been sent to my correct wallet, I am still waiting for bitcoin to be deposited in my wallet for 24 hours now.

Which is way beyond what furcoins guarantee to its customers of 45 minutes 6 hours waiting time to be deposited (see faqsection https://furcoins.com/faq/)

Ive been requesting several times already for a screen shot from furcoins system showing that furcoins already sent bitcoin in my wallet furcoins wont provide it

It should be similar to a customer sending screen shots confirming payment made thru western union or MoneyGram

Under its faq section (https://furcoins.com/faq/)

Why did I not receive the coins after paying? If your payment has been received and you do not get the bitcoins within 6 working hours after paying (maximum delay), contact the customer care support

24 hours passed, still no bitcoin deposited in my walletKeep coordinating with furcoins customer support, all I just get is hold just hold

How can I prove that a bitcoin transfer was made? By checking http://blockchain.info/address/youraddress you will be able to see the records of the coins that were sent to or from your address.

no transactions have been made on my address for 24 hours already (very very unlikely)

Stanley jones
Financial officer Furcoins
+1 *******808

Cont. Update status
Jan. 10 furcoins claims technical problem associated with my wallet which made the bitcoins sent to bounced back and reassured bitcoin will be in my wallet in the next 3 hours.

After more than additional 6 hours waiting, furcoins claims that my wallet is deactivated and my wallet is unable to accept transfer of bitcoins

Ive been requesting several times already for a screen shot from furcoins system showing proof that furcoins indeed sent bitcoin in my wallet furcoins wont provide any at all

SUMMARY: still no bitcoin in my wallet (01/11/2018)

Should I be worried on such delays?

(01/12/2018 STATUS UPDATE)

after furcoins found out that i shared my experience in the web, below is their response.

let me know your thoughts about it

We wish to inform you that everything in respect of your newly provided bitcoins wallet has been noted and your bitcoins ready for transfer to your new wallet

However, it is with greatest dismay and shock that our Monitoring Team inform the Board about your write up on various platform on the internet deliberately calculated to slammed the image of this platform.

In view of that, an investigation has commenced to ascertain if you actually did before any step can be taken in respect of your Order

Accordingly, your hasty conduct has placed your Order on hold

While we enjoined you to desist from further unwarranted write up, we shall get back to you on the decision of the Board

MY RESPONSE

The reason I chose Furcoins from the beginning is the Positive reviews and customer satisfaction I read thru other platforms as well and in the review section of your website.

I was optimistic I could experienced also what others had CUSTOMER SATISFACTION.

After being patient with Furcoins for over 24 hours waiting, it is a big consideration and gamble on my part.

What I shared in the internet is what I experienced using your platform. To my dismay, the review I send to your website was altered entirely.

Points to consider

1. Furcoins failed to deposit by using wrong Bitcoin Wallet Address from the start.
2. Furcoins failed to deliver within 45 minutes 6 hours (maximum delay) as stated in your website. (over 24 hours still no btc in my wallet, But I still believe Furcoins can deliver)
3. Furcoins failed to provide proof showing my wallet is deactivated and unable to accept bitcoins despite numerous request.
4. Furcoins customer care support does not reply as needed even its 24/7 as it claim.
5. Furcoins failed to provide real time update knowing our Time zone Difference
All of my concerns with you are supported with screen shots so it can be simplified for Furcoins to resolve. And it should be vice versa if you have any concerns especially with my BTC Wallet Address

To summarize: I made my payment in full to purchase bitcoin and Furcoins failed to deliver my bitcoin as scheduled. SIMPLE..

More than 24 hours delay to deliver is an unacceptable to any customer who believe in Furcoins that it can deliver as it claims.

I believe it is my right to have my payment be refunded as soon as possible. No need for the board to waste any more time.

PS: refund within 5 business days from day of request. (https://furcoins.com/terms-and-conditions/)

Tip for consumers: stay away

Service
Value
Returns
Quality
jamesc518
2 reviews
5 helpful votes
1/10/18
Great Site ,It took a few days to get verified but this helps keep criminals away . Been using them for about month no problems . You can use your credit card but they start you off on low weekly limit and it increases as you buy . I have bought all ways with no problems .
macym3
1 review
4 helpful votes
1/8/18
*******555 This number is not Coinbase real number and Coinbase wont even take it down. STAY THE $#*! AWAY FROM COINBASE I HAVE BEEN ROBBED THRU this company just signing up and now I am out $300.00 they don't care who answers there phones. They steal your identity and steal your money I am so $#*!ing pissed these $#*!s don't even have a real office. They have all kind of hackers out there pretending to be a real company
jennyb82
1 review
3 helpful votes
1/7/18
Absolute nightmare to register with still cant complete this. Zero customer support, completely incomprehensible registration process. Avoid at all costs!
paml56
1 review
1 helpful vote
1/2/18
Securely buy or sell bitcoins and other cryptocurrencies with no stress or fear at furcoins That is where I trade bitcoins
1 rating was submitted through the Sitejabber Browser Extension

Customer Questions & Answers

Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Maybe you should try the team at Assetstrail, my colleague had his account hacked and his funds stolen on coinbase but was able to recover it with assetstrail.tech. He later realized that his funds were stolen as a result of his carelessness and not coinbase's

By richard w.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

You guys deal with the crooks. They exchange your hard currency to their bitcoins and you loose part of your money because these crooks play with exchange rates. After I sent them $86 to pay for my medicine I found only $72 left on my account there. So, I lost my medicine.

By Stan L.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

I'd email again. With companies that do not give out their phone number, you need to repeat your request for answers via email. Squeeky wheel gets the grease.

By Lila W.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

By Mochamad F.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

The thing is people generally only write a review if they got cheated. And thus from all the reviews (not just this site) you can tell that they screwed over a lot of people (including me). Let's say that 95% of people have a good experience with the site, what about the remaining 5%. If a company is not loyal to all its customers then that company should not exist, especially a company dealing with money. My advice is, stay away from them. Use localbitcoins to trade and bitgo to store, way better and more secure.

By Simple B.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

I think coinsfix ,com is a better platform to exchange bitcoins and other cryptocurrency

By Julia H.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

They try to compete with prices of local traders causing them to lose money because of the volatility of bitcoin. To save themselves they go offline, delay transactions, etc and wait for the bitcoin price to turn in their favor before they send you your money. Classic bitcoin company scheme, stay way from them at all cost. Use localbitcoin, way better.

By Simple B.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Scam, they stole a couple of thousand from me. And i can't do anything because bitcoin transactions are anonymous.

By Simple B.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No, bitcoin is a currency not a stock. You can buy anytime anywhere.

By Simple B.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Yes.

By baba b.
Questions? Get answers from the Coinbase staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

4 Photos for Coinbase

From reviewers

Sites You Might Also Like

×
Have a question about
Coinbase?
Post Review