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Coinbase

How would you rate Coinbase?
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California
1 review
20 helpful votes
Follow Chris H.
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Scam company...
February 2, 2021

Coinbase is totally a scam. They'll sell you crypto at inflated prices due to technical malfunctions on their end. Then they don't give you any customer support, it's impossible to talk to anyone at this company. How they are allowed to operate speaks to the integrity of the judicial system and financial system. You might as well just burn your money at least it'll keep you warm, more than you can say about the non-existent customer support at Coinbase. I would stay very far away from dealing with them.

Date of experience: February 2, 2021
GB
1 review
10 helpful votes
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Like everyone else, I wish I have read these reviews.

Deposited a large sum from my bank after creating a new account, after using Revolut for a few weeks I had heard that Coinbase was what people used. However, they have to initially review the account. No problem I thought, and fair enough as there are rules to follow, I will simply withdraw my cash until the process is complete. Nope - my money is now their money, until perhaps they feel like doing something about it. From reading online others have been stuck in my situation for months.

Date of experience: January 14, 2021
Virginia
1 review
11 helpful votes
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Unfortunately I have found Coinbase to be one big bad joke. It took me 3 weeks and endless emails to verify myself to the teeth, providing all my personal and financial information, just to have transactions cancelled and told I'm high risk. I'm extremely annoyed! And of course no advise or help on how to get this fixed. Not happy here! > :(

Date of experience: May 12, 2014
Washington
1 review
3 helpful votes
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Terrible scam site. It says you're insured but fine print fix's that. Your act WILL be hit and you won't get your money back. Mine was hit in 2021 so now I write reviews every 30 days on every platform I can access. Hopefully my loss of a significant amount of money will help others not fall for it.

Date of experience: March 5, 2023
Connecticut
1 review
0 helpful votes
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Nightmare!
December 31, 2020

Coinbase's customer service makes all of the other stereotypical bad ones (like cell phone providers) look like absolute amateurs in terms of neglecting customers! I genuinely hate this company way more than makes me feel comfortable.

Date of experience: December 31, 2020
Texas
1 review
0 helpful votes
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I have been contacting them for months trying to get my funds that are in their bank my account they will not let me pull money off of my account I've never even used my card beware the biggest crooks out there

Date of experience: April 13, 2022
New York
1 review
4 helpful votes
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I'm really tired of Coinbase. I signed up today and provided my license for verification which was successful. No more than 20 minutes later it asked me to go through the same verification process again which is ridiculous. I do a lot of crypto business with other exchanges and will not do business with yours. Your process is absolutely insane, and this comes from someone that owns a global security company.

Date of experience: March 29, 2022
Florida
1 review
2 helpful votes
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There are deceptive sites with intention of ripping you off. I have been a victim incurring huge sum in debt so I know what it feels like and how embarrassing it can be to express. I was only assisted in recouping my funds by the help of authorities I contacted via [scam recovery united at proton mail dot com) Send your complaints to them and get help if you are in a similar mess.

Date of experience: June 18, 2023
GB
1 review
4 helpful votes
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I was scammed!
March 14, 2018

Real crooks! I can see everywhere there are many people who are ripped off! Stop this business! They are blocking my funds and I can't get my money back. I don't know what to do. I've send a lot of emails, try to call them. Now I'll ask the police.

Date of experience: March 14, 2018
California
2 reviews
28 helpful votes
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Impossible to get a hold of anyone. Slow to respond via email. If you ever get locked out of your account it is very frustrating. No live support to talk to. Not worth the cost of commission they charge on trades..

Date of experience: May 7, 2021
GB
1 review
16 helpful votes
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Your ok paying money in you try and get it out! Recommended by a friend, who doesn't seem to have any problem with them but only has a low amount in there, I have 3,800 pounds in and cannot get access to my own money, customer service are useless, and don't even respond to my enquires any more..

Date of experience: November 28, 2020
Michigan
1 review
4 helpful votes
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Bitcoin removed over $7,000 from my portfolio during a crypto conversion their system is overloaded and their servers are shutting down there's accounts all over the Internet of coinbase losing its customers crypto they have no customer support they will not contact you back choose a different platform coinbase sucks

Date of experience: November 28, 2020
Massachusetts
1 review
2 helpful votes
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Unable to send out to my wallet, multiple failures with interface. Poor customer support, unable to comprehend the asked question, answers are often off topic. Some of the crypto I sent out to my wallet I never received because the fee was higher than transferred amount even though I did exactly as written on their website for minimum amount transfer requirement + separate network fee. So basically they just stole my money. It's been 2 weeks and so far they were unable to resolve the issue with the lost currency. Yes, I sent it to the correct address! Authorities should revoke their license.

Date of experience: May 20, 2021
Kansas
1 review
0 helpful votes
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Stay a away no customer service, they lock out your account. Log on issues. They drain your account of your funds should be 0 stars and report to sec or fbi $#*! you coin base were is my $#*!ing money?

Date of experience: January 4, 2021
Connecticut
1 review
16 helpful votes
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It's a ghost town
March 11, 2021

This company has less than zero customer support. I am pretty happy i learned it before i transferred money there. Literally, i had one small question about what to put on an application for an institutional account and transfer there couple of million dollars. Tried reaching out to them for three weeks and there is zero feedback. It's a ghost town baby... Going to Gemini after this because i would hate to see how they operate after they already get the money.

Date of experience: March 11, 2021
Washington
2 reviews
6 helpful votes
Follow Jane W.
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A negative 10 is a better score for this company.

If you invest in crypto using Coinbase, be sure that you do not get married, move, change phone numbers, or have any change in appearance. If you do, you will never get ANY of your investment back. Instead, they will ask to verify your identity. This process means that you must give away personal information and submit to have your computer camera view you. However, this will not be enough. An hour later, they will send you an email stating that verification failed without providing a reason for the failure. If you are lucky enough to have verification confirmed, try getting your funds converted to US dollars and withdrawing. They will send you through the verification process again and this time you will fail. OVER and OVER again until you literally give up on what, for me, was thousands of dollars!

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
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Coinbase.com sucks. It is too restrictive with your assets. I purchased BTC from a ATM machine and sent them to my wallet. I wanted to send them out to my trader. Coinbase prevented me from sending out my coins. They have one restrictive protocol after another so that they make it almost impossible to get your assets out of their platform. They are great if you have a large asset value that you want to keep secure. Trying to get your assets out of this platform are horrendous. They are too restrictive. They are far too many unneeded security protocols in place to make it an effective platform for trading.

Stay away from them and use one of the other hundreds of platforms that are more user friendly.

Date of experience: April 18, 2022
Florida
1 review
0 helpful votes
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Coinbase STAY AWAY
February 2, 2022

$1500 is gone from my Coinbase account after they claim I changed my email address and now cannot access my account. I use a protected pc on a private line that is used for banking only. I have had no security breaches on any of my other accounts at other institutions. I have not changed my email or phone number ever. If they have my funds in an account under a new email how can it not be tracked or investigated with an IP. They state you must log in from a registered computer. They have told me after 5 calls and multiple emails I just need to create a new account. And there 2 factor identity security is worthless. Very disappointed in Coinbase.

Date of experience: February 2, 2022
California
2 reviews
2 helpful votes
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Coinbase is a portal to Hell, they regularly deny you access to your account and make you jump through all kinds of technological hurdles via phone, email, QR scans, text messages and make it impossible for you to make necessary trades causing me to lose all my money (thousands of dollars). Coinbase sucks so hard they threaten to create a black hole that will drag us all into oblivion! Worst experience i have ever had online.

Date of experience: August 16, 2022
California
1 review
16 helpful votes
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Terrible. Total Con Job.
November 21, 2020

Terrible, this is a total con job. Sold some bit shares.
1) Without my permission they went ahead and Withdraw that exact amount I sold from one bank account.
2) Then deposited that amount in my second bank account
3) Therefore Bitcoin kept my earnings from the sale
While moving my own money around.

4) They even charged me fees for moving my own money!

Insanity would be a better term!

Never got a straight answer, total scripted email. They do not own to their mistakes...
Why would they? Apparently Not need to answer to anyone.

Absolutely appalling!

Date of experience: November 21, 2020

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157