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Coinbase

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Canada
1 review
7 helpful votes
Follow Austin H.
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Coinbase must be totally overwhelmed. Queries to the "support" service don't even get assigned to an agent after weeks.

The problem that I am having, is that when using their service to email some bitcoin to someone, if the recipient does not wish to receive them or does not see the incoming email, then Coinbase is not returning the bitcoin to the originating account.

I had seen originally, in their support forums, that they would automatically return the bitcoin to originating account after 30 days, but it looks like they don't have the staff to manage their customers problems, and they don't have the staff to automate their operations properly.

I recommend that anyone who is considering Coinbase to wait until they have fixed their problems and search the net until current customers have their concerns answered. It is very dangerous, in the times of Bitcoin volatility, to use Coinbase until they are able to train an expanded staff.

Date of experience: December 24, 2013
Ohio
1 review
0 helpful votes
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BEWARE
November 16, 2020

The owners of Coinbase should be thrown in Effing Jail. A little over a year ago I had an issue with my account. At the time I had a little over 1 bitcoin and some altcoins. I contacted customer service and for safety purposes they locked my account until the issue was cleared. Not long afterwards I contacted customer service about gaining access to my account again. Each time I called the customer service person said it was still being reviewed by their tech support team. This went on for OVER A YEAR. Finally I was granted access only to find that I had half the amount of Bitcoin that I had before. To make it even worse, there is no access to customer service. They remove more than a half of a bitcoin which is currently about $8000 from my account. These are the biggest effing criminals I have ever dealt with.

Date of experience: November 16, 2020
Wyoming
2 reviews
0 helpful votes
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No help, no service
February 7, 2022

Repeatedly sought help in the setup and verification of my account, and all I can get is an immediate account deletion, over and over. When trying to figure out the problem, I just get shutdown repeatedly. Customer service does not exist.

Date of experience: February 7, 2022
Michigan
1 review
2 helpful votes
Follow Manford M.
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Avoin Conbase at all costs unless you like to beg to use your own funds.

Read this:
"Could Coinbase be manipulating the Bitcoin prices by holding on to client funds and not depositing coins for 7 days (for buy orders using debit card) even after funds were deducted and divulging the information about client holdings to market makers?"

Date of experience: April 11, 2019
Ukraine
3 reviews
3 helpful votes
Follow Earl B.
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It was the worst experience. I earned very little, and decided to take a risk. We were shocked by the service and rudeness in our direction. I was on the ninth cloud of happiness, because I found. This link > ( rb. Gy / ox3vyu) << I was pleasantly surprised by the operational work of the company. I recommend them from the bottom of my heart!

Date of experience: September 14, 2021
New York
1 review
8 helpful votes
Follow Gail G.
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Don't Use Coinbase!
January 10, 2016

I had my bitcoins sold last fall and I still cannot get a refund. They have put me through the ringer for months and it is starting all over again.

My purpose now is to save anyone else from going through what I am going through. Coinbase are THIEVES!

Date of experience: January 10, 2016
John M. Coinbase Rep
over a year old

Hi Gail, Can you clarify what you mean by this?

> I had my bitcoins sold last fall and I still cannot get a refund.

You could buy bitcoins again with the proceeds of your sale, but given the volatility of bitcoin's price, it wouldn't really make sense to give a refund.

Ireland
1 review
7 helpful votes
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Avoid at all costs
December 28, 2017

Coinbase is a bad example of a trading platform. Firstly, there are the hidden and frankly extortionate fees/commissions (e.g. When depositing funds, buying, selling, withdrawing). Secondly, their customer service is $#*!ing horrible (some stupid robot which can only direct you to their FAQ articles) and when you actually contact a person via email, they are completely incompetent and give no help at all. Thirdly, their financial institution (AS LHV Pank, Estonia) is a bloody disgrace. I made a SEPA transfer to my Coinbase account which never arrived, my bank sent several requests to return the funds but no response and their own customer service team says you should contact Coinbase support as they do not discuss payment details related to Coinbase accounts. Overall, a $#*!ing awful experience and i would advise everyone to stay away from Coinbase.

Date of experience: December 28, 2017
GB
1 review
1 helpful vote
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They are stealing
June 17, 2022

I have been reaped several times by coinbase but the last one which was 25k was unbearable for me, so I had to file a complaint with their customer care but to no avail. I waited for over two months without a headway until firstintell.com and its amazing team helped me in getting my funds from coinbase.

Date of experience: June 17, 2022
Indiana
1 review
0 helpful votes
Follow Branden H.
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Once you are hacked they will not give you access back to your account. They will just simply give you a run around each time. They will ask you to wait weeks on end to try the verification process yet again and each stage of the verification process takes weeks on end arbitrarily as a supposed security measure. Once you wait the months needed to complete their verification process you are given a blanket link giving possible reasons as to why you cant trade instead of a concrete reason and with no clear reason given or recourse you are forced to do the verification process yet again after they inevitably reject you.

Do not use this service. They dont send out emails or generally care about your account.

Date of experience: August 4, 2023
Texas
1 review
0 helpful votes
Follow Charles S.
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This is rediculous. They have literally locked my account four different times now.

The last time, I was told it was due to a technical error and that it was fixed.

Later I was spammed with emails to "verify my identity" (Was done already). After (I'm not joking) five copy and paste responses from their 'support' team, I finally got someone to take 30 seconds to read the message I sent them. I was told this was an error and my account was unlocked. Now my account is locked again.

If you get an actual email response from them, that isn't a copy and pasted message (that has nothing to do with your message), you should go by a lottery ticket because your luck is astronomical.

If you are just starting out, I would recommend avoiding this company at all costs.

Date of experience: March 9, 2021
Washington
1 review
10 helpful votes
Follow Jason B.
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This service is very dangerous. If you make a typo in your transaction your funds are not recoverable. In the instructions it says that any unclaimed funds will be transferred back to the originating account in 30 days. THIS IS NOT TRUE. When you try to contact customer service you will get a canned response. If you email them, they will send a note back a week later telling you that they cannot help. They will just tell you that you should have tried to send a small amount of funds to test the waters before sending any more. This is not a reputable service and you should stay far away if you don't want to be ripped off.

Date of experience: March 4, 2020
Missouri
2 reviews
3 helpful votes
Follow DAVID R.
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Coinbase will not allow me to transfer my Bitcoin into my wallet. I have tried for a couple days to communicate with the company but have enjoyed no success. Customer support for this company is non-existent, and as I write this I have no idea if I will ever see the Bitcoin I supposedly bought through coinbase.

Date of experience: May 21, 2020
California
1 review
8 helpful votes
Follow Glenn M.
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I invested in Coinbase a few years ago when the price was under $1000. I decided to cash out a few weeks back, but I cannot access my account, and their customer service cannot explain to me how to access my account? Moreover, they won't let me speak with a real person to help me understand how to access my account. I'm losing money, but they don't seem to care?

Date of experience: March 13, 2020
Texas
1 review
2 helpful votes
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Coinbase the crooks
August 29, 2023

These people are criminals, the manipulate the price of coins for financial gain based on watching what you buy, of course crypto currency is very volatile, but to watch what someone is buying, and manipulate the price based on that is criminal. These people get to do these things because of the huge amount of money they pay the government. This company is truly a scam!

Date of experience: August 29, 2023
New York
1 review
2 helpful votes
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They are scumbag
June 16, 2022

I have been taught the hard way by coinbase. It was a terrible experience for me, but thankfully I got help after talking to " support@ globlerecovery.com " in getting my funds from them thanks to them for assisting me...

Date of experience: June 16, 2022
Louisiana
1 review
6 helpful votes
Follow Alie B.
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Absolutely TERRIBLE
September 12, 2019

Waited over a week to have $10,000 deposited only to find out I'm not eligible to buy. I did nothing wrong and they won't let me purchase. Their customer service sucks and I cannot believe they are ranked number one in crypto Trading. I will never find out why I am an eligible to purchase. They will not tell me. Never use coinbase

Date of experience: September 12, 2019
New York
1 review
0 helpful votes
Follow C L.
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As I read in many reviews I had the same experience. I was not able to withdraw my money and there's no customer service whatsoever. The only one to communicate with in the house is to chat with a dummy...!

Date of experience: July 11, 2023
Georgia
1 review
0 helpful votes
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SCAM
October 27, 2023

It's very painful when you invest your money to make more then you end up been striped off all your money, all access to my money is been restricted for no reason and all attempts to have it restored is to no avail! This lasted for many years and i was depressed till i came across this platform that helps recover all lost funds. Contact them at ±1-6-5-7-2-3-3-1-7-8-3
I know how frustrating it's to loose a huge amount of invested money and i wouldn't want anyone to fall victim, Abstinence from eToro is the only not to loose your money

Date of experience: October 27, 2023
GB
4 reviews
8 helpful votes
Follow Paul D.
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The method for getting your bitcoin back is to make an effort to work with a recovery company. Finding and obtaining bitcoin. The best chance of getting your bitcoin back is by using a service like this. It used to be difficult to find scammers and recover bitcoin or money, but organizations like skyline-recovery coms made recovery alternatives accessible to everyone by fighting victims' rights, making it now achievable.

Date of experience: July 23, 2022
Uganda
1 review
1 helpful vote
Follow Brian S.
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My name is Brian. I have used coinbase for 2years now. After making 3 simple transactions they disable my 2factor codes text from reaching my phone *******501. If nobody contacts me from there i promise to endanger their name. Thank you guys. Now am locked out of my Account.

Date of experience: June 1, 2020

Overview

Coinbase has a rating of 1.3 stars from 816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
339
value
306
shipping
111
returns
132
quality
296
This company does not typically respond to reviews
+158