Coinbase must be totally overwhelmed. Queries to the "support" service don't even get assigned to an agent after weeks.

The problem that I am having, is that when using their service to email some bitcoin to someone, if the recipient does not wish to receive them or does not see the incoming email, then Coinbase is not returning the bitcoin to the originating account.

I had seen originally, in their support forums, that they would automatically return the bitcoin to originating account after 30 days, but it looks like they don't have the staff to manage their customers problems, and they don't have the staff to automate their operations properly.

I recommend that anyone who is considering Coinbase to wait until they have fixed their problems and search the net until current customers have their concerns answered. It is very dangerous, in the times of Bitcoin volatility, to use Coinbase until they are able to train an expanded staff.