Coinbase

Got an agent, same copy paste automated bull$#*! error. Made me repeat steps for "account verification" and could not give me a reason why my payment was declined, or why I HAD to do said steps. Broken sentences and difficult to communicate with. Ignored my requests to be transferred to someone else. Misundestood me multiple times.

I have been a Coinbase customer since 2017. Somehow, my access to my account was restricted, and it has taken 3 months to get back on. I have gone through every hoop, dealing with nothing but offshore, " don't get it "customer service and it has been one of the most frustrating processes of my life. I believe in crypto, but Coinbase sucks!

Almost 2 months reviewing my account.

They let me deposit funds and crypto but now never open the account or supply any valid response to allow me to recover the funds.
Even had a email saying I can use the account and it was approved.
This is clearly going to end up in court.

Just keep getting told they are busy but working hard to review my account. 2 months...!

Really wouldn't advise anyone to use this.
Ended up with Binance, account reviewed in 24 hours and not had a single issue. Much better in my opinion.

Yep, all the other reviews are correct. I went through all the verification stuff which went well. Time came to process my first transaction. I wanted to test the system because I didn't trust it based on the reviews. $30 in Litecoin. 10 minutes later there was no impact to my coinbase or my credit card account (this is claimed to be an INSTANT transaction on their site). I locked the credit card so they can't pull some shi*t on me. Do NOT use coinbase.

The Fees are ridiculous and they just don't pay out the rewards advertised. They advertise that some crypto you can get over 5% a year in rewards but they just flat out don't pay. Customer service is basically non existent. It took customer service two hours to tell me they couldn't help with the problem. Most of the time was spent "checking the issue". After leaving this message they suggest trying to contact customer service. Please save your time and money by choosing another service.

This is the worst site I have ever used. I tried to send them a wire and they could not give me the instructions of how to get a wire there. Their chat help transfers you endlessly and uselessly to other expert who do not read the chat history so you have to endlessly repeat the issue. I have been in the finance world for almost 50 years and sending a wire is a simple process and I can get the instructions from any decent institution in a few minutes but not coinbase. Their security verification process is hopeless, I used the same id pictures that got me approved at IRS the VA and DOD but coinbase couldn't verify after 20 attempts. By the way they lie about things and their default answer is to refer you to some article which does not help. The only good thing is that the phone support doesn't keep you on hold forever.

I have already sent all my verifications.
I always make purchases using coin base and never gave a problem. All of a sudden without doing your research you say I need to send verifications. This has already been sent months ago. I purchased $11 of Bitcoin on coinbase. However coinbase will not allow me to send this money to my portfolio on IQ sent it will not give me credit for my purchase that is clearly documented when I try to reach out to coinbase and use the form that is provide for me to explain my issue, they just keep sending me a generic response back they do not address specific issues.
I think that they are using Bots to generate their emails for them. Please refund my money.

With anything online you have to be careful. Coinbase is an absolute joke. You do the two-step verification you do the identity you do the picture of your face everything for verification and they still hold you like you are a criminal for 6 days to be able to buy and sell crypto coin. You cannot Place everybody in one lump people trying to commit fraud and that's exactly what coinbase does it is a joke. Somebody suggested that I tried to use it to buy crypto coin after 1 hour of talking with the technical support and sending them my ID verification on more than one occasion and on top of that trying to open up prior coinbase account it has been an unbelievable joke if I were c e o of coinbase I take myself outside and kick my own a#@. Pull your heads out of your Collective a@#es

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Unable to get help once Coinbase deactivated my account after it had just verified my ID. No chat or phone support and worthless help section. Also accounts had been set up using my email address in the past without my knowledge and Coinbase refused to tell me how they had been verified. They did contain old credit card numbers probably from sites that had been hacked. Coinbase has very poor security procedures when it is not you but when it is you they lock you out for no reason and you cannot get any help.

Onboarding experience is the worst I ever had with an exchange. They forgot to ask for some documents and blocked my account again once I was finally registered. I signed up to the platform around 2 months ago and am still in the „onboarding" process..

This company and its management (CEO Brian Armstrong) have shown me how not to run a business. Almost to the point of acting illegally. They received a wire from me where the named account was incorrect 30 days ago. Sent me a nice email saying how they could not accept the funds and would be returning the funds in 3-5 days. And 30 days later they are still holding my funds.
If that werent enough, I sold Bitcoin on 12/7 and yes, you guessed it, I have not received my funds.
They are using my money to pay their people. This is wrong and I believe illegal
They are unprofessional. Do not waste your time.

How come you send your money from your account so you can invest and they told you that you have to wait 8 days before it's available.So for those 8 days, there are like watch with me how your money lose his value and you can do nothing.

It is true about the pros about having a wide variety of crypto as well as modest fees for trading but it does not matter with regards to its con.
I canceled my account in Coinbase recently. I had on 2 occasions tried to sell during active trading and their system crashes for 2 hrs. Or more each time. How convenient right?. The drop in price is very significant once their system is up and running. It seems like they are manipulating the trading system internally favoring the whales or themselves. To handle such volumes, their system should be fast enough to handle transactions fast.
For me, they should be investigated by appropriate US government agencies like FTC or SEC or even the FBI.

Coinbase originally setup my account with 400 Bank transfer ability. However, they would only allow for $5 in credit card purchases. Then this last Sunday they increased it to $50. Today I can't purchase using a bank transfer or I can only purchase $10. Basically, these amounts make the whole account useless. I called Customer Service and they gave me the run around. They would not transfer me to a supervisor or manager. Basically it leads to believe ALL OF COINBASE is a Very Bad product.