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Coinbase

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Texas
1 review
9 helpful votes
Follow Joe C.
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Its crap
July 15, 2021

I don't know how I was able to add funds but something internal happened and now I'm stuck on getting reviewed its been months I still have some funds in my account and I can't do anything I've wrote to many many support they say they fixed it everytime but sadly its bull$#*!. I will update everyday from now on until its fixed. I have the coinbase card, I have the coinbase wallet app as well and I'm getting issues with just the coinbase app. It sucks, and support is non existent.

Date of experience: July 15, 2021
Florida
1 review
0 helpful votes
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Stay away!
June 12, 2022

I was with Coinbase with 2 yrs, recently my accounts were hacked and while the hackers could enter easily from who knows what device, I was prevented from access them. And still am.
Long story short: my Coinbase account was whipped out and I still don't know if the Coinbase pro was cleaned too! All this with absolutely no intentions from Coinbase to assume responsibility. Fortunately I took part of the money out upon the many negative rumors which turned out to be true. I contacted the FBI which also seems not too exited to restore justice... The only way to report an E-crime is through a web from...
Good luck to us all in this days of low ethics and high technology thievery

Date of experience: June 12, 2022
California
1 review
2 helpful votes
Follow Lori Y.
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Invasion of privacy, playing games that go no where and I lost more money than I can afford. They are just junkies crooked. Big name baloney I'm very upset, but never going back. No human to talk to and I am not reading piles and mazes of rules! Bye theives Coinbase bullies

Date of experience: August 26, 2022
District of Columbia
1 review
2 helpful votes
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Nonresponsive
August 10, 2021

I strongly recommend not using Coinbase. They are completely nonresponsive after weeks of trying, and I cannot get my money out! I have written various government agencies to complain, and am awaiting their response. My next step is a lawsuit.
You will be completely ignored - only receiving automated messages. Before placing any funds into this company, try for yourself to get a response. I fear they may have stolen my money.
Good luck.

Date of experience: August 10, 2021
California
1 review
4 helpful votes
Follow Mark B.
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After 9 months of paying their 29.99 fee, unknowingly, The cancelled the "subscription", but then they made me pay $30 in fees to sell bitcoin and close my account. If I decide to have exposure to crypto again, I'll buy GBTC.

Note- There is no way to talk to any live person. The only way to communicate is through their text, and they ignore you when they know the customer is unhappy. Employees are from outside the USA.

Date of experience: September 4, 2023
California
2 reviews
1 helpful vote
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Terrible!
August 23, 2020

I don't want to give them a half of a star, but I have to give at least one to move forward. They are terrible! DO NOT use Coinbase. You get locked out a lot and you may lose access to your money. When I log in it says they cannot fetch my portfolio. Which means I can't see my money. I keep hearing there was a gain and I will never know if there was any increase for me. You cannot reach them by phone. I have emailed them many, many times and no help. The response may even say things that do not relate to my issue. They are not trying to help at all! DO NOT use it!

Date of experience: August 23, 2020
Arizona
7 reviews
42 helpful votes
Follow Mark F.
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Gets worse and worse...
October 29, 2021

They change their web site to be less and less informative. Now I can't even see the status of a transaction (sending btc to an address as payment). It's been over 24 hours. No visibility to whether it's complete or not. No hash-value confirmation. Reporting the problem to Coinbase is like standing in line at the Jerry Seinfeld soup **** place. They expect exacting information in the form to report a problem... then they're too busy to respond to it.

Coinbase is no longer credible. They lost their way.

Date of experience: October 29, 2021
Florida
1 review
2 helpful votes
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Closed my account
July 2, 2023

I've had Coinbase for four years. All I did was deposit, twice cashed out because I had to, and sent btc to a software wallet. Log on Thursday. ACCOUNT CLOSED. Called. Got some lady who I couldn't understand who kept saying check your email. I did to an account closed letter. I told her that's why I'm calling. She just keeps saying read the letter over and over. Rude. Amazing. I'm still depressed, and will never do anything with coinbase ever again. I'm getting my friends to leave coinbase.

Date of experience: July 2, 2023
Illinois
1 review
0 helpful votes
Follow Lorin N.
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Worst service yet
December 27, 2021

I suspected my account was hacked and when I called Coinbase the agent told me everything was fine and that was literally it and she said once my account is recovered that I'll just be able to login. A couple hours later, 1500 was taken from my checking and my investments were complete gone and transferred to another account. If the agent locked my account initially like she should have instead of bull$#*!ting me and saying everything was fine I would not have lost the large sum of money that I did. Now I have a case open that's going to take god knows how long while the money is gone. They will certainly be hearing from my lawyer if this isn't resolved given this became a liability issue because of their terrible service. Mind you I also had to contact them several times and got hung up on as well. Avoid this platform if you could by all means. Worst service out there which should not be the case when peoples finances are involved.

Date of experience: December 27, 2021
Florida
1 review
2 helpful votes
Follow kathryn b.
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I signed up and referral and me did not get my 10.00 in bitcoin. They got their money from paypal that moment and then put a hold on my account. I wrote 6 emails and was told i can only sell what i have and they can not say how long it will take for me to get my money. Too bad i have to give them one star. They are worthless!

Date of experience: August 25, 2021
Colorado
1 review
0 helpful votes
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Try to get to your funds
February 6, 2022

I have had coinbase for a month now and to this day still haven't been able to perform a single transaction or is transaction or gain access to my money I call support all the time they give me the run around keep saying they are gonna escalate my case my case and I never hear back from anybody the whole company is a total sham.

Date of experience: February 6, 2022
Romania
2 reviews
0 helpful votes
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LEXICORP INFO
February 10, 2024

This site is not giving withdrawal, when you complete the withdrawal criteria of 6 usd mining btc it is increasing to 7 this is just taking waste of time. Use the website on my title/headline and got a refund

Date of experience: February 10, 2024
Pennsylvania
2 reviews
2 helpful votes
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Noticed my scheduled automatic weekly purchases were being delayed until the price of bitcoin went up, sometimes 2 to 3 days. If the price was high, then purchases would go through a day to 2 days early. Customer service is non existent. Thiis site needs shut down.

Date of experience: April 11, 2020
Kentucky
1 review
0 helpful votes
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I did a wire transfer to Coinbase and followed their wire instructions perfectly. After 2 weeks my money isn't in my coinbase account or returned to my bank. The Coinbase customer service is one of the worst experiences I've had. They basically say they can't do anything and won't offer a solution.

Date of experience: January 23, 2022
India
1 review
0 helpful votes
Follow Sofia L.
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Coinbasemailsupport AT protonmail DOT com' is the best in recovering any form of lost Bitcoin. " It was a very pleasant surprise that they were able to track and recover my stolen bitcoin, and were honest enough to return the coins. I would like to take the time to not only commend the honesty shown here but also recommend them to other people in the future.

Date of experience: January 27, 2023
Arkansas
1 review
1 helpful vote
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I have had turds who know more than these idiots at Coinbase. I have called 27 times so far and waited over a hour each phone call to talk to someone and every person who answers can not help me because they will tell you that they are not smart enough and been trained to work with Coinbase wallet and they would have to have somebody help me thru email. And every email gave the word answer and I still after months can not get my money from them. Do not do business with these idiots!

Date of experience: December 13, 2021
Virginia
2 reviews
1 helpful vote
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Terrible
April 8, 2023

The customer service is terrible. The constant security breaches are disgusting and shows the poor maintenance of their team. Their the most incompetent of all crypto platforms and its a surprise theyre still in business. None of the real crypto traders use them and you can see form the rapid decline of the stock price how badly this company is being ran. I had to jump through hoops just to close my account!

Date of experience: April 8, 2023
GB
1 review
0 helpful votes
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STAY AWAY!
July 22, 2023

Bunch of thieves. Abusing their power. They have put my funds in hold although my account is fully verified and I have used a payment method used previously for withdrawals. This is utterly unacceptable. They refuse to advise on the escalation process and to what authorities they report. Thieves!

Date of experience: July 22, 2023
Georgia
1 review
0 helpful votes
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Should be Zero stars
February 7, 2022

I have been using Coinbase for several months and at first things were fine. However someone changed the password on my account and it's been over two weeks and I still don't have access to my account. I'm in a horrible loop of resetting and waiting for them to follow up. I call repeatedly and they say the same thing—wait 24-48 hours and you'll have access. Two weeks later, hours on the phone with inept representatives and no way to escalate. Once I get access to money I'm closing my account.

Date of experience: February 7, 2022
Montana
1 review
0 helpful votes
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I got screwed out of thousands of dollars!
April 3, 2022

I got locked out of my account when I got a new phone. There is no customer service to talk to. Just A. I. that keeps reverting me in a circle to tell me I don't have an account. Super disappointing and I don't know if I will ever get my $ back!

Date of experience: April 3, 2022

Overview

Coinbase has a rating of 1.3 stars from 816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
339
value
306
shipping
111
returns
132
quality
296
This company does not typically respond to reviews
+158