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Coinbase

How would you rate Coinbase?
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California
1 review
5 helpful votes
Follow ryan s.
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These guys are crooks, only still operating because the Law on the books hasn't caught up with the practices of Coinbase.

0 support. No email, phone, or chat support. You can email 'support' but only get automated responses referring you to their FAQs. If money has disappeared, never refunded, or has been placed on hold, there's nothing you can do about it.

Every transaction is met with additional verification and often a 72 hour hold. Even if signing in from the same pc/phone you have to re verify every time. If you want to send any currency, Coinbase freezes that transaction for a 72 hour period.

I'm not really sure how long Coinbase has been operating this way, I have to imagine, given the LARGE number of similar complaints, it's been a year or less. And if they keep up this trend they will no longer be in business. Too many folks talking about other platforms now.

Date of experience: May 14, 2020
Sweden
1 review
4 helpful votes
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Withdrawal problem
June 9, 2023

Withdrawal process from a Coinbase platform, I realized they were deceptive. Despite promises of investment opportunities, withdrawals were impossible without paying a fee. Desperate for a solution, I turned to B r A ve h Ub [•] I n f O) recovery company, who helped me get a refund. They saved me, and I highly recommend reaching out to them for assistance, I recovered 2.507 BTC successfully.

Date of experience: June 9, 2023
Illinois
1 review
11 helpful votes
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This place is what it is, but my account was already verified and once i started throwing money around again what i put in is now locked up for at least 4 days when i literally except and need it right now.
I could be missing out on a few hundred dollars i can get over it but major WTF moment, customer service was only fast for my first message and they didn't give me a real answer. There are probably better fiat accepting exchanges you can go to lots of people seem to have problems with coinbase not what it used to be.

Date of experience: November 21, 2020
Viet Nam
1 review
28 helpful votes
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Monkey business!
June 18, 2020

The customer service is one of the worst I came across.

Incompetent, inconsistent and repeatedly did the exact opposite of what had been requested!

Based on their replies it was easy to tell that they obviously didn't read the mail at all.

If I wouldn't know it better, I'd say the people working for coinbase support are getting high at work - at least that how it felt, dealing with such an amount of misunderstandings and incompetence...

And worst thing is, my exchange fees are probably paying those useless operators'.

Date of experience: June 18, 2020
Japan
1 review
0 helpful votes
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Use a different exchange
February 11, 2024

Without notice or explanation, Coinbase suddenly restricted my ability to send my crypto off their exchange. Their so called helpdesk were unable to explain why but asked who I was sending my tokens to and why? Although none of their business, I explained that I was sending them to my own self custody wallet. The conclusion is to use an exchange that respects your rights.

Date of experience: February 11, 2024
Texas
1 review
9 helpful votes
Follow Chris E.
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Well this will be short, but to the point. Coinbase will put a hold on your money so that you can't move it out of coinbase for 20 days. They say this for your security but I believe that it is so they can make more money off of yours while they have it. A hold should be no longer than 10 days this is just unacceptable. And the customer service will do nothing for you. Research before you send your money to them.

Date of experience: January 16, 2019
Nebraska
1 review
7 helpful votes
Follow Jeromy B.
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Coinbase Charged multiple charges on 02-15-2018, totaling almost $3000. They would have took more if it was available.
I spent 3 hours on hold to talk to a $#*! that assured me it was the credit card company that did it not them, and that my funds would be returned in a day or 2. Well that didn't happen. On the 21st Coinbase sent me $700 which isn't close to what they stole out of my account. I sent 4 emails with zero response.
Done with it, filed fraud with my bank and still waiting for my money.
I will never use this $#*! company again.
Hello Gemini

Date of experience: February 24, 2018
New Zealand
1 review
8 helpful votes
Follow d s.
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I have been trading stocks, options, bonds for over 25 years. No problem to open accounts online: verify, fund, and start trading. I gave up on Coinbase. Verification process via webcam photo of driver's licence seemed straight forward. However, the process was never completed. Same impossible procedure via my phone app. Time to divest my Coinbase stocks. The company needs to get its software act together.

Date of experience: June 7, 2021
Michigan
1 review
1 helpful vote
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Avoid Coinbase
July 31, 2020

Wanted to experiment with Bitcoin a few years ago--so I bought several hundred dollars of B through coinbase. Just to see what the process was. Now I keep getting messages to verify my account or they will disable access. So now, I have to log in every three months or so. Then I received a message that said "If you do not verify your identity and have any funds remaining in your Coinbase account, please withdraw them immediately to avoid forfeiture to your country or state of residence." Sure, maybe there is a federal law that requires identity verification but they go about it the most invasive way. As someone who has had their identify stolen, not going to go through process. The catch: you can't withdraw your funds unless you upload a driver's license, etc. My advice: avoid Coinbase because it is just going to be a hassle.

Date of experience: July 31, 2020
Illinois
4 reviews
5 helpful votes
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Beware Of Coinbase
January 6, 2022

I finally got access to my coins after waiting and trying for three months. Thanks to Vtechforensics for making that possible. I could not sleep at night because of how much i had in there lol! I probably would have gone suicidal if i lost that money. They literally saved my life. I'll advice anyone going through the same to contact Vtechforensics on skype for a way out.

Date of experience: January 6, 2022
Florida
2 reviews
1 helpful vote
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Support
March 3, 2024

Coinbase is worst exchange for help or support. I got scammed by someone who claimed to be from CB, then after i lost my money Coinbase locked my account. Too late to help, now they will not allow me to use the bank that I have used since 2018, and paid CB a lot in fees. They treat me like crap and will not respond to my troubles. The most lame support in crypto I have ever had to deal with.

Date of experience: March 3, 2024
Minnesota
5 reviews
5 helpful votes
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Its day five, my coinbase balance is displayed big as life. Its as good as owning a picture, cant cash out, trade it or sell it. Paypal all over again, lets see how long we can hold your money for security purposes, sent my i.d. in 4 days ago. I recommend bitpay or paxful they can verify you and you have control of your money the same day.

Date of experience: March 10, 2022
Oregon
2 reviews
2 helpful votes
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I would rather put this at 3.5 - 4 stars but I think this site is way underrated and needs a bump. It has been a breeze to use, transfers from Nicehash are free, and the fees don't seem unreasonable to me. I would like to see more currencies offered. I'm sure my naivety is considerable in a lot ways, but for simple crypto banking, Coinbase can't be beat.

Date of experience: July 1, 2018
New Mexico
1 review
0 helpful votes
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Miner fee scam. Beware
December 25, 2021

Miner fees are a total scam. Many people are unable to move coins from wallet to Coinbase account because of this major issue. Each time I try to transfer coins the transfer fails yet I am still hit with the miner fee. I am beginning to think this company is full of bad practices and unscrupulous individuals. I can't even watch the NBA game on tv today because the sponsor is Coinbase! Bravo

Date of experience: December 25, 2021
Missouri
1 review
2 helpful votes
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Crooks and liars
May 10, 2022

Coinbase never put through a transaction with my bank denying me the purchase of Bitcoin at 30,000.00. They claimed that there were insufficient funds. Liars. Not only there are sufficient funds to make 100 similar purchases, but they never put the transaction through and locked me out for five days. I will be closing my account with them and will tell everyone I know NOT to do business with them. Crooks!

Date of experience: May 10, 2022
Georgia
1 review
5 helpful votes
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BEWARE
September 14, 2017

They will let you put money in with your credit card but there is no way to get your money out once its in there. It has a number of banks that it says you can transfer your funds to but it won't let you verify them. Stay away from it. I have put my charge into dispute with my credit card company. Hopefully the government will shut this down before any others get ripped off.

Date of experience: September 14, 2017
New Zealand
1 review
5 helpful votes
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Tried to withdraw my bitcoin. Then they asked for identification. Submitted my drivers licence, 24 hours later still nothing. Submitted my drivers licence and selfie photo again, they confirmed my identity but still no transaction. Wrote an entire paragraph to support explaining everything in great detail, they replied with "Reasons your transaction might be pending: https://support.coinbase.com/customer/portal/articles/*******. Thanks for contacting support." Thanks a lot coinbase, it has been a week now and still nothing. Great customer support. I hope your company goes bankrupt and everyone there end up on the street. Get your $#*! together and give me my money. Honestly, how hard can it be to send a single bitcoin.

Date of experience: January 28, 2018
Germany
1 review
1 helpful vote
Follow Huston F.
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Being cheated on has been a nightmare that I wouldn't wish on anyone. I felt helpless and stupid for falling in love in the first place. However, a friend recommended a financial restructuring service on my headline that was a game changer. From the moment I contacted them they gave me a sense of trust and security that I desperately needed. Their experts handled my case with the utmost professionalism and kept me informed at every stage. Miraculously, they managed to recoup my lost investment and give me a second chance I never thought possible. I would get it. I am eternally grateful

Date of experience: September 15, 2023
Florida
1 review
12 helpful votes
Follow David L.
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Coinbase has no measures in place to protect it's users. I was scammed through my coinbase account and the customer support essentially said"to bad, so sad". I've requested to speak with a manager or at least a customer service rep various times, but they refuse to do phone calls. It's all done via email. They take way too long too response, when they do respond they don't provide any clarity, and they don't care to protect their users. I wish I could give them a negative rating. Please do not invest with Coinbase, it appears to be a HUGE scam company.

Date of experience: August 3, 2020
Florida
1 review
0 helpful votes
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Coinbase credit card
April 20, 2022

I have a Coinbase credit card. I always noticed several $1000 charges Friday m different companies, but they were declined. They smartened up and tried and succeeded in a $23 charge to a funeral home that I never heard of. I called Coinbase and they said to call the funeral home. What service, they are a scam.

Date of experience: April 20, 2022

Overview

Coinbase has a rating of 1.3 stars from 816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
339
value
306
shipping
111
returns
132
quality
296
This company does not typically respond to reviews
+158