Coach Outlet

I understand the holidays are the busiest. But I placed an order for 2 bags on the 9th, only 1 was shipped out. It is now 3 days away from Christmas with 1 missing bag. Why even advertise a cut off date to order and receive by Christmas if you're going to take 3 weeks to ship it? Customer service is a joke, every time I call I'm on the line for close to an hour and it just hangs up! I'm convinced they're not even taking calls and have everyone on hold.
I won't be gifting these coach bags anymore, they're going right back to them. I'd rather drive to the outlets and purchase from MK or Kate spade.

I ordered online and shipping was prompt. I feel one week during the pandemic is reasonable. However, the package was very beaten up when I received it and when I got the purse out I found a stain (look like lipstick) scrunchie and a couple hair ties inside the smaller pocket! Naturally I immediately sanitized because I don't know where that had been. Not very happen to say the least. I did contact coach to see what they have to say. I will say with gloves I did further inspect the purse and it is definitely real. I just don't know why or how there could have been hair ties inside of it!

I ordered my daughters Xmas.gift from this crook website.
The carrier marked my order delivered and met at customer. When I wasn't even home.
Have called multiple times for my refund...And they refuse to give me my money back.

Claiming that my order was delivered and they are not held responsible. No signature required,no slip to pick.up,no pics of the order being delivered,nothing.

Do not trust this company.They claim that orders are shipped and delivered while in reality they are not. MANY OTHERS HAVE CLAIMED THE SAME ISSUE. STAY AWAY AND ORDER FROM OTHER LEGIT COMPANIES. Like MK,Marc Jacobs,Kate spade.
Thieves!

I placed an order on November 6th and according to the site my package would be delivered to Canada within 7-9 business days. As I had no shipping confirmation by November 12th, I reached out to inquire about my order. I was informed via email on November 12th that it would ship within 1-2 business days. When I emailed again on November 17th, I received no response back. I'm still waiting for a response today.
While I understand that delays are common during the pandemic, the lack of communication is unacceptable. If a package is going to have lengthy delays, was lost, or an order was somehow missed, this should all be communicated to customers instead of providing further inaccurate estimate times. I will not purchase from Coach, or Coach Outlet again and will advise others to do the same.

I got an instagram ad for a cute, inexpensive lanyard and I thought "Why not?". Well now I know why not. When I was checking out, the website never asked for my address for shipping. I thought at first that this was because I was paying through PayPal, which already has my address in their system. I was wrong. I waited almost two weeks for this lanyard and once it finally was set to be delivered, it was returned to sender by the post office because they never had my address. Thankfully I got my refund because it went through like a return but it is just unacceptable to have such a terrible website.

I order some wristlets on December 18,2020 and yet to receive or hear from coach. I called and was on hold for a hour. No one is answering my emails. Its jan 5,2021 and yet received my merchandise. I will not shop there again.

I placed an order for the coach outlet last week and it took them 2 days after my order was processed to let me know that they cancelled my order. They gave me a 15% off coupon code for my next purchase, which was supposed to be really nice, but I couldn't even use it on the item I wanted to buy

I truly wish I would have seen how poorly this site is rated before I went through such a terrible experience with them. I actually thought by ordering a month early that I would get my products in time, and in acceptable condition. Didn't happen. And so much trouble getting restitution. First 1 item was canceled shortly before Christmas and I struggled to get refunded, then the 2nd item with numerous promise dates on numerous calls never showed up and I did a PayPal claim. I may never get my money.

I have had a Coach Tote for 8 months and the Coach label fell off! The stitching around the bag was never perfect craftsmanship but the label falling off took the cake! I called customer service where they explained my bag could be shipped@ my expense to their Woodshop/ Warehouse/ Fix it place where the bag could be fixed! I asked for a replacement bag not a refund and they refused! I talked to customer Service Rep-Keith and then his boss Amy… who I could barely understand with her lack of communication skills into the phone! I was switched to her boss who told me the same thing and in the end no real help! I'm not happy with the outcome! That I have a middle of the line bag that came from Coach and it looks like it came from a second hand store! Buyer Beware… the picture looks 1 way and the product you receive is something else!

So I purchase from coach outlet without reading any of the reviews. Everyone had such a bad experience, my first instinct was to cancel my order. It only took 30 minutes to get on the phone with customer service. Even though they couldn't cancel it, the person I was talking to was really nice and gave me other alternatives. I decided to just get the vest. It came so fast (I'm in Canada) and it is very pretty. WILL shop here again!

I wish I can give 0. They never shipped my 7 x-mas gifts and no one at the customer service had an answer why. Every time they put you one a hold and then disconnect. Order was placed on Dec 9th to make sure that the gifts arrive on time and it was 3-5 business days guaranteed shipping at the time of order. Anyways, till today (12/29) I don't have any items or any response from Coach even after sending number of emails after x-mas to cancel it.

Some of the 5 star reviewers are saying "those people complaining must have ordered off the knockoff site" but I ordered off of the correct site. 10 days later my order is still "processing". I call and I am on hold for an hour before giving up. I call again and press 1 (to make an order) and they answer RIGHT AWAY!
The lady tells me that it hasn't shipped yet and is in the "warehouse" awaiting shipment, and then says there's a tracking number created, but won't give me that information, and says it should ship out later in the week!?! This makes ZERO sense. I asked if I can cancel and was told I cant because it has a label already (again, with a tracking number I'm not allowed to have right now)
I ordered this item 10 days ago. I understand Covid delays but 10 days to ship out of a warehouse is a bit excessive.
Hopefully the product is worth it. But I won't be shopping on this site again. Ever.

I placed an order on December 5th for a backpack and it is now December 15th and I have not received any notice of the shipment. I called customer service and the rep told me that my order is ready to ship and would be shipping tomorrow. After reading these reviews I don't believe him. I have 2 other orders in that I did not question him about...

I've ordered from coach before several times recently and it seems like they're just overwhelmed. Two weeks without shipping my item and now they are clearly stalling me. They don't answer emails either so don't bother.

I will update this review if my item ships tomorrow, and the other two orders I have open are gifts that I doubt will make it in time for Xmas. I really hope my items aren't back ordered. It's a pandemic and we all need a little something to make us smile. I am giving them the benefit of the doubt but I have a feeling they're shipping products from China to a warehouse, then shipping to us...

I agree the website is slow and always has been.I've been buying COACH for my wife for years due to their warranty. The hoodies are better quality than my CARHARTT. The backpack and purses are warranties for life. The sneakers do not run true to size so read the reviews on whether to side up or down. Other than that they ship fast and coach and coach outlet have always shipped in time for xmas. Hope they make the website faster and start making more hoodies and joggers.yoga pants and motorcycle gear would be great to see.

Horrible costumer service. I've called several times to ask about my package and I've been left on hold for over an hour each time. I've also emailed their costumer service and have never gotten a response. I bought my item over a month ago two weeks before Christmas, it was supposed to be a gift for my aunt who had recently gotten surgery. One month later and my package still hasn't arrived and has no tracking number, I'm still trying to reach them and nothing. Worst costumer service experience ever, I will never be buying from them again.