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Clothmyths Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and prompt customer service for some users, who appreciate the unique designs and timely email responses. However, significant concerns arise regarding long shipping times, sizing inconsistencies, and a lack of effective communication during order delays. Many customers express frustration over difficulties with returns and the perceived inadequacy of customer support. Overall, while there are positive experiences, the recurring issues with delivery and sizing suggest a need for improvement in operational efficiency and clearer communication.
This summary is generated by AI, based on text from customer reviews
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Placed an order 3 months ago. Never received it, but they did take $109.00 from my credit card. When I requested a refund, I was told the merchandise had shipped and the only way to get a refund was to return the items. When I checked the tracking number they gave me, it was not a valid number. So no merchandise and no way to get my money back!
On May 27th I ordered 22 face masks for my wedding on June 20. I received a notice that they were shipped on June 2. It is now June 29th and they still haven't arrived. Customer Service (e.g. Candy) has misspellings and I'm unable to track my order. I requested to return my order unopened and receive a full refund. They countered with a 20% refund and keep the masks. Do not buy from this company.
Its been almost 7 weeks since i ordered my masks from Clothmyths and I am still waiting for delivery! I reached out to them after the 5th week and they apologize for delay but 3 weeks later. I'm still waiting... This was my first time ordering from this company and this will definetly be the last time!
Placed order for 3 neck wraps on May 14th and had not received them yet, I did contact them and they said that they are wrking on the order, A week later and still no products
We placed an order from this website on May 7th and as of this date (5/29) we have not received any goods or
Communication from these people. I just received my credit card statement & they were efficient on collecting
Their $. They should be investigated.
Placed my order on May 7, today is May 28 and I still do not have my order. I have contacted this company several times, they told me on May 17 that I would have my tracking number in three days. Three days pass I did not receive a tracking number or any other correspondence. I contacted the company again after 10 days past, they responded and told me that there is a delay due to COVID-19 and that my order was not urgent so I would need to wait or cancel my order. I responded to cancel my order and issue me a refund. The very next day they tell me they cannot cancel my order because it has shipped, they included a tracking number for a delivery service from China that I've never heard of, when attempting to check the tracking number I get no information. This company is sounding more and more like a scam to me as I am given the runaround regarding my order. Buyer beware of this companies shady business practices!
I've never had a bad experience shopping through this website. They have some of the best customer services that I have ever seen and they always write back to your emails in a very timely manner. The quality of the product is really amazing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members