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The company demonstrates a mixed reputation among customers, with notable strengths in product quality and prompt customer service for some users, who appreciate the unique designs and timely email responses. However, significant concerns arise regarding long shipping times, sizing inconsistencies, and a lack of effective communication during order delays. Many customers express frustration over difficulties with returns and the perceived inadequacy of customer support. Overall, while there are positive experiences, the recurring issues with delivery and sizing suggest a need for improvement in operational efficiency and clearer communication.
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They do not size their clothes well at all I ordered a 12/14 and when I put them on it was tight and felt like o was wearing a 10.
Once I'd found the country name in the long list (the UK is third from the top) then ordering was easy, but the postage & packing is about £11 which means ordering only say 4 masks like I have for £28 actually ends up as about £40. When they eventually arrived after about two weeks
One of the two boxes in the parcel was a bit mangled by a sharp object and one of the 4 masks was deeply scratched by a double stroke but otherwise wearable. They're quite substantial with tough wrap-arounds for each ear. They certainly don't allow ones glasses to steam up but I'm not sure how well they deflect any virus in the air as they don't fit that tightly.
Once I'd found the country name in the long list (the UK is third from the top) then ordering was easy, but the postage & packing is about £11 which means ordering
Only say 4 masks like I have for £28 actually ends up as about £40. So they havent arrived yet but I'm hopeful they'll work out OK in use.
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This was really a great experience. I wish to come back Again and i think everyone should try it at least Once
The cualitive textile is very bad. Different how luck on the pictures and description and running very small. And came incomplete, miss two bluses
It's a SCAM! I ordered 4 items at the end of November. I have received only 2 so far.
They have absolutely nothing to do with the photo (you will say, non-contractual photo even if we are talking about clothes) but even the description is wrong.
I receive my 1st item after a month, a pair of jeans-colored casual pants. I won't even wear it as a disguise and my grandmother wouldn't want it.
I'm still waiting for the 2nd article, supposedly a slightly stylish coat anyway. I'll use it as a mop. It is polyester on the outside. In short, filthy.
I therefore request the cancellation and refund of the last 2 items. I understood the lesson. My request is made on Saturday.
And strangely, the following Monday I received an email sending my 3rd article at 8:30 am. And at 10:30 am I am told that I cannot get a refund because my item has been sent.
So it's been 10 days that I have been fighting with them to be reimbursed for the entire article.
Because obviously, the return is at our expense in China and reimbursement up to 15%.
AGAINST 3000%
Would have been nice if you included a description how to wear the product instead of me guessing!
I received my adult pajamas and they look nice. I haven't given them a try-on yet.
Items were much smaller than normal sizes, the fabrics were cheap, and the stitching was weak.
A free filter was promised with each order but never received
It took more time to receive than they said at the purchase and everything was too small even though the size purchased was the size she normally wears.
The overall experience was just average. The shipping process was lengthy. Also the product material looked very different in the photo than what it actually was.
My 1st experience. Shipping and handling cost as much as my order. It took at least 3 weeks to receive my order.
Not happy with the product, way to big, and was very disappointed..
I ordered a cami set but never got the package. Had to open a PayPal case and the seller still refused to give me the money back or at least send a new set. I would have to contact PayPal directly at this point. Horrible customer service, don't order from them, they don't care about their customers.
I paid MORE in shipping than what the package cost.
It took almost 30 days to receive
Answer: I waited 2 months for mine and it was damaged and I have never gotten a refund
Answer: It is a SCAM! Never received my package or a credit. Their whole site is a scam! Do not buy their stuff!
Answer: They are HORRIBLE! They don't respond truthfully! I never received my package! All they said was it's delayed over and over again till this very day!