website thubmnail of Clinique
How would you rate Clinique?
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Georgia
1 review
1 helpful vote
Follow Audrey F.
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Clinique offers science-backed skincare and makeup designed for different skin types and concerns. Their website makes shopping their exclusive products a pleasure through an intuitive interface, informative content and interactive tools. The skin care and makeup products can be filtered by categories like age group, skin type, concern etc. Detailed descriptions explain the key ingredients and benefits of each product. Clinique provides in-depth skin and makeup guides covering topics like acne, anti-aging and application techniques. Users can try on makeup virtually or get customized product recommendations through online skin assessments. With free shipping, samples and special offers, clinique.com provides a personalized, enjoyable way to find effective products for healthy, beautiful skin.

Date of experience: August 26, 2023
Bangladesh
1 review
0 helpful votes
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Very nice
January 10, 2024

Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.

Date of experience: January 10, 2024
Virginia
10 reviews
1 helpful vote
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Great product
December 6, 2022

I was searching for a skin health management line a long time back and I went over Clinique. I am so happy I did. Their items make my skin look splendid, clear, energetic, every one of the superb things you need for your face.

Date of experience: December 6, 2022
Colorado
11 reviews
60 helpful votes
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Lovely experience
May 31, 2023

Clinique never disappoints. I placed my first order online. You can join their program for points for free, you get free samples you get to choose and there is always a good deal. Not only that but the order I placed was delivered in a very nicely packaged box in just a few days. It is like getting a present for myself. All items are in good shape, packaged well and easy to unpack.

Date of experience: May 31, 2023
Michigan
2 reviews
0 helpful votes
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Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.

Date of experience: February 5, 2024
Bangladesh
2 reviews
0 helpful votes
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Amazing
September 12, 2023

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

Date of experience: September 11, 2023
South Africa
1 review
1 helpful vote
Follow A M.
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Poor poor poor service
November 23, 2023

Order my products online and paid for it. Received my order but only half my order. I had to contact clinique to enquire, just to be informed the product is out of stock, no Email to inform me or anyone contacting me about it.

Date of experience: November 23, 2023
Pennsylvania
1 review
0 helpful votes
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The worst customer service I have ever seen
November 26, 2022

The Worst experience 1: I placed an order and try to modify the shipping address or cancel it immediately in a second, but there is no cancel button on the account.
The Worst experience 2: then I immediately chatted online with customer service, and she can't modify the shipping address. She could cancel it. That was good for me. She said I would receive an email soon. After 10 hours, I still didn't receive an email, but even find my order in a warehouse status. What?
The Worst experience 3: Then I called a representative. It took me 10 mins to get a person to answer it and said my order was not canceled successfully. She even couldn't cancel it, luckily she could send a request to cancel it. Then I asked how likely it could be canceled, and she even hung up the phone. Are you kidding?
What an awful customer experience on this planet! Be prepared when you try to use their customer services.

Date of experience: November 26, 2022
Maryland
17 reviews
7 helpful votes
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I was looking for a skin care line years ago and I came across Clinique. I so glad I did. Their products make my skin look bright, translucent, youthful, all the wonderful things you want for your face. They have samples you can try too. Right now, they have 30% of site wide. Just an example of the type of promotions they have all the time. I really hope you try their products! I'm so glad I did!

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Date of experience: June 22, 2022
North Carolina
2 reviews
2 helpful votes
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Clinique.com is the WORST online company. The website blows, customer service is grossly incompetent and their rewards program is a joke! Someone hacked my account and all their service rep could do was recommend changing my password and removing my cc#. I was on the hook for the $200 in products that were ordered and shipped to TX (I lived in CT!). Four months later I decided to give them one more chance, I placed an order and used PayPal for payment, got an email the next day saying "sorry, we can't complete your order, call us". Screw Clinique! It is now my mission to warn others of their incompetence. Stay away from this site and save yourself aggravation!

Date of experience: October 30, 2019
India
19 reviews
113 helpful votes
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Truly excellent site! Guaranteed to find tons of gifts here! I ordered from them 4 times this Christmas and each time the item shipped and arrived in incredible time. They even threw in a free pack of cola bottle jellies :D Their website is very user friendly and professional

Date of experience: July 17, 2014
Florida
1 review
1 helpful vote
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I'm seriously picky about what goes on my face and have adult acne, with Clinique foundation on, you can't even tell because the coverage is absolutely wonderful. And it's worth the price. Great value and a bottle can last me six months of use!

Date of experience: August 18, 2016
North Carolina
1 review
1 helpful vote
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Totally frustrated
March 15, 2021

I have been a Clinique user for years and decided to try the convenience of online ordering! The first time went smoothly but my current order was one of the most frustrating experiences, firstly many specials keep popping up which are difficult to get rid of even if you select X, then the search engine is slow and keeps freezing and also knocks you off the line, so you try again and again. Then you are congratulated on your points, plus 30% spring discount is offered, as soon as you select redeem, the 30% is erased. I don't expect 45% discount but overall if you want customers to use you online facility, make it user friendly and an easy process. This purchase took me more than an hour to hopefully purchase the lines I needed. In addition you are thanked for completing a customer review and rewarded with selecting 4 magazines, only to be requested at the end to pay $8 dollars, really! Suppose the proof is in the results. Let's see if my products actually arrive and are correct

Date of experience: March 15, 2021
Israel
1 review
3 helpful votes
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I will never shop with them again! - good vendor should not rely only on the quality of their products but also give a good service! Especially when the products are expensive!
They did not want to help or showing like they care while I have contacted them few times regarding my return and refund.

Date of experience: May 27, 2022
Ukraine
1 review
2 helpful votes
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Trusted friend
December 19, 2021

Offers from the proven reliable online store Clinique, it is he who represents the bestsellers that are chosen by millions of people around the world, including me. I will not change this brand and do not recommend it. Thank you for the quality product.

Date of experience: December 19, 2021
California
13 reviews
23 helpful votes
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Thank you!
August 13, 2020

I have been looking for something like Clinique for years. My skin has never felt and looked this beautiful since I purchased a few of their skincare products which lead to me getting pretty much everything they have on their line lol! Thank you so much Clinique. I seriously don't know what I'd do if I had to live without you again!

Date of experience: August 11, 2020
California
4 reviews
13 helpful votes
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Quality cosmetics!
April 10, 2017

It's not that affordable for me but every woman dreams of being the most beautiful and look in the mirror with a smile ans inspiration. I choose this cosmetics and am ready to pay to remain attractive for my own self first of all.

This cosmetics is of high quality. Don't save on your appearance, girls! Treat yourselves with the best!

Date of experience: April 10, 2017
India
16 reviews
15 helpful votes
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Good Quality Products
March 24, 2021

Regardless of the commodity, it is still of good quality. You pay extra, but the difference is visible on your face! I am normally allergic to face ingredients, but Clinique products do not irritate my skin in the least. I believe that different skin types need different items. And I'm well aware that one brand's goods would not suit everybody. However, almost all Clinique drugs are effective on me.

Date of experience: March 24, 2021
Arizona
2 reviews
4 helpful votes
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"Super-sweet set"
November 5, 2021

Just received my "Super-sweet set" and ready to tell you my first opinion. Indeed, it is the only set of products I need to use daily, there is nothing superfluous.
I am happy that I decided to spent this much money 1 time but for good.

Date of experience: November 4, 2021
Singapore
2 reviews
0 helpful votes
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I use Clinique cosmetics for 5 years now. It is the only company that makes products suitable for my skin. It offers a great value for money and quality and their customer services are well developed.

Date of experience: October 24, 2018

Overview

Clinique has a rating of 4.1 stars from 259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clinique most frequently mention skin care, high quality and long time. Clinique ranks 1st among Acne sites.

service
50
value
47
shipping
41
returns
32
quality
43
+9