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CliniqueReviews 258

3.6

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Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43

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Pakistan
5 reviews
1 helpful vote
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I would strongly recommend this site and any support you can give them to make sure this site will stay and be preserved as it is. Thank you Icons8 for being great.

Date of experience: September 9, 2021
Hungary
1 review
0 helpful votes
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Nice scent and quality
August 28, 2021

I bought some facial gels here and was more than satisfied with the effect. Their scent is very nice and the quality is the highest.

Date of experience: August 26, 2021
Missouri
2 reviews
3 helpful votes
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I'm using this product from last 4 months, it's effective. I use it 3 times in a week before sleep. In next morning my skin is really fresh and smooth but doesn't' bother my acne skin.

Date of experience: August 21, 2021
New York
2 reviews
3 helpful votes
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Good
July 31, 2021

I've tried several products from this brand and everything worked pretty good. I only used their skincare though. But the line for ance frone skin is too drying. I wouldn't use it again and wouldn't recommend it to anyone honestly. But other than that it is all good.

Date of experience: July 29, 2021
Turkiye
2 reviews
3 helpful votes
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The first time I tried the products of this brand was two years ago when I was on holiday with my sister and she recommended me to use a daily skin routine of this brand and I decided why not? I bought cream, toner, and sunscreen cream after which my skin changed for the better. I have never imagined it can be looked like this, Moreover, all products are of quite reasonable prices for such quality!

Date of experience: July 29, 2021
New Jersey
1 review
1 helpful vote
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Impeccability
July 19, 2021

This year I got acquainted with the online store Clinique. I have already made many orders, which I can confidently say that the cosmetics meet impeccable quality. The service of managers is worthy of respect and gratitude. Orders that I was hoping for in time were packed accordingly to the requirements. Thanks! I will continue to maintain relations.

Date of experience: July 18, 2021
Virginia
2 reviews
9 helpful votes
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I've started my acquaintance with this brand with the Clinique Moisture Surge Extended Thirst Relief Intensely Hydrating Facial Gel which and for now I have been using the gel from the Clinics periodically for the last three years (if not more) and after which I have understood that I should try more products of this brand. The next product was Clinique Moisture Surge Overnight Mask and I realized that my skin loves a lot products produced by this brand. Do not like decorative cosmetics of these brand, but 's Skin Care is flawless.

Date of experience: July 17, 2021
Ukraine
2 reviews
1 helpful vote
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Reliable service
July 6, 2021

I like that this company provides a 30 day warranty. Therefore, I will follow the results for a month and will definitely share them.

Date of experience: July 5, 2021
Pennsylvania
3 reviews
3 helpful votes
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I placed a significant order on 4/28/21. I had to call back on 4/29 because there was an issue with billing. The rep I was dealing with said she re-issued the SAME EXACT order as the day before, but under a different order #... I was getting several lotions etc in my order and had a BIRTHDAY GIFT coupon as well... About a week later -my order arrives missing 2 of the items. One being the BIRTHDAY gift - the other a day cream. When I called - i was told the day cream was on back order. There was NO COMMUNICATION of this and if I did not call -how would I know? The BIRTHDAY GIFT was an over sight and they were sending it out AGAIN on 4/29. Here it is 5/24 (almost a MONTH later) and still NO Birthday Gift OR Night lotion. This makes me NOT want to deal with this company any further! POOR CUSTOMER SERVICE!
I sent an email AGAIN asking about my missing items and was not given any assistance. Told to call to speak to a useless REP.
Happy Birthday to me... NOT!

Date of experience: May 26, 2021
Ukraine
3 reviews
2 helpful votes
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Hlpful
May 22, 2021

I use these products more than 4 years. All of them are really helpful and great in use. The best one is face cleanser. Thank u for your exsisting.

Date of experience: May 22, 2021
Philippines
1 review
2 helpful votes
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The Best Price. Always Sale. Cheap Prices. Save Online. Full Offer. Simple Search. Large Selection. The best

Date of experience: April 19, 2021
India
16 reviews
16 helpful votes
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Good Quality Products
March 24, 2021

Regardless of the commodity, it is still of good quality. You pay extra, but the difference is visible on your face! I am normally allergic to face ingredients, but Clinique products do not irritate my skin in the least. I believe that different skin types need different items. And I'm well aware that one brand's goods would not suit everybody. However, almost all Clinique drugs are effective on me.

Date of experience: March 24, 2021
Benin
2 reviews
0 helpful votes
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Ok
March 18, 2021

Les pas de problème pour le fun de se faire un petit habit de neige et les professeurs de français Reverso en consultant d'autres dictionnaires

Date of experience: March 17, 2021
New York
1 review
3 helpful votes
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Totally frustrated
March 15, 2021

I have been a Clinique user for years and decided to try the convenience of online ordering! The first time went smoothly but my current order was one of the most frustrating experiences, firstly many specials keep popping up which are difficult to get rid of even if you select X, then the search engine is slow and keeps freezing and also knocks you off the line, so you try again and again. Then you are congratulated on your points, plus 30% spring discount is offered, as soon as you select redeem, the 30% is erased. I don't expect 45% discount but overall if you want customers to use you online facility, make it user friendly and an easy process. This purchase took me more than an hour to hopefully purchase the lines I needed. In addition you are thanked for completing a customer review and rewarded with selecting 4 magazines, only to be requested at the end to pay $8 dollars, really! Suppose the proof is in the results. Let's see if my products actually arrive and are correct

Date of experience: March 15, 2021
India
5 reviews
4 helpful votes
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I would choose their skin care collections more than their cosmetic products. The Moisturizing Lotion is really wonderful and perfect suit for my skin. The skin feels extremely hydrated and moisturized. It's a bit expensive, but it lasts for a long time. So, you can invest in such high-quality products.

Date of experience: March 2, 2021
India
2 reviews
1 helpful vote
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Good Service
February 16, 2021

I got some stuff at the makeup counter for purchase and they seem to have products that I like. Nice Experience.

Date of experience: February 13, 2021
India
16 reviews
5 helpful votes
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Suits for any skin
February 8, 2021

My skin is very sensitive, the only makeup product I am using is clinique. I like lipstick and eye shadow colour. Their mascara with high impact is nice.

Date of experience: February 8, 2021
Ukraine
1 review
0 helpful votes
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The best cosmetic
February 3, 2021

I adore this brand for its quality and big choice of the best beauty things for skin and body. On its site, there is a big choice for things for complex type of skin and I really like them.

Date of experience: February 2, 2021
Pakistan
21 reviews
12 helpful votes
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Due to its amazing assist, i actually love this internet site and its response time became very quick. Seriously beautiful

Date of experience: January 20, 2021
Germany
3 reviews
4 helpful votes
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Fast shipping
January 6, 2021

I also like the make up remover. Great cosmetics suitable to many skin and of really great quality. Fast shipping also!

Date of experience: January 6, 2021