Unfortunately I had to give at least 1 star because I could not pick 0 stars. I placed an order on 11/11/21 and the next morning 11/12/21 (less than 24 hours after I placed the order) I went to their online chat with a representative feature to see if I could get one of the items changed. Long story short - I accidentally ordered the Clarifying Lotion 3 instead of the Clarifying Lotion 2. I was told that that they could look into this for me. Then I was told that it would be easiest if I canceled the order and then placed another order for exactly what I wanted. I was not told that this was their policy - had I of been immediately told that I would have been more appreciative. Instead I kept getting the run around. I was then passed along to a "Customer Service Specialist" who told me that I should cancel my order and that she would send a return label for the one item that I didn't want. I went through with the cancellation and was given a cancellation number. I checked my back account and initially there was a pending charge then the pending charge was gone which made me think that the order was canceled. On 11/15/21 I saw the money was withdrawn from my account and that it had shipped! I was flabberghasted but thought to myself oh well, I'll keep the 2 items that I want and return the 1 item that I didn't want. On 11/17/21 I went to track the package – Lo and behold it went out for delivery on 11/15/21 and on 11/17/21 it said it was not delivered and was on it's way back the sender! How can this be? They mailed the package, it didn't even try to deliver to me and it was already on it's way back?!?!? Doesn't make any sense. So on 11/17/21 p.m. I called the Customer Care number and spent 45 minutes or so on the phone with a Customer Service Specialist who put me on hold several times. I was telling him how upset I was with this whole process and it doesn't appear as if they try to retain their customers. He asked me what I wanted and I said I would like for them to resend me what I ordered (this time with the correct Clarifying Lotion) and to refund me half the money that I paid. I was placed on hold again and he came back on the phone saying he was going to make me a happy customer. He said what he'll do for me is credit me back the money for the item I didn't want (Clarifying Lotion 3) and then he'd resend the 2 items that I wanted. Again, flabberhasted. I asked him how that's saving me anything as they've already withdrawn the money from my account?!?!?! I don't know what kind of people they're hiring for Customer Service Representatives/Specialists and where they're finding them but this is PATHETIC! This by far is the worst customer service I have ever experienced. He admitted during our conversation that the Customer Service Specialist that I dealt with in the online chat should have sent me a return label for the 1 item I did not want and this wouldn't have been an issue. So I said to him that since you guys made a mistake you should be doing everything to keep me as a customer. For crying out loud – one would think they would say "I'm sorry about this. We're going to send you $50.00 of free samples" or something like that. Clinique includes these as free gifts all the time so it really wouldn't be hurting them any and they would be retaining a customer. After 45 minutes on the phone with the Customer Service Specialist and me trying to tell him what to do to keep me as a customer and him not being able to do or offer anything I told him that I just want my money back. In order to do that I have to wait for the package to get back to them, then they have to process it to ensure all the items are there (which they are cause I never received the package in the first place) then they have to process the return credit/money to my account which could take another 5-10 business days. I WILL NEVER ORDER from CLINIQUE.COM AGAIN! ALL THOSE READING THIS YOU HAVE BEEN WARNED – STAY AWAY FROM CLINIQUE.COM!

ITS a good i like it, im using this every day ITS a gonna good for me thanks a lot thanks a lot mmmmmmmmmmmmmmmmmmmmmmmmmm

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I love Clinique - been using it for a lifetime.