Climber.com

So joined 2 weeks ago. Got email from Amanda asking me reply to her email with my cv attached, which I did immediately, and it would get reviewed. She assured me she would be my contact and walk me through the process, field questions, etc. Over the 2 weeks since, I've reached out to her over email and no response. I called her phone and she is never there. I called yesterday and got Jeffrey who said he walked over to her desk or office and she was not around. He said he'd contact me by end of day yesterday but nothing. He said he sent me an email but not. I got his email address and sent a test email and it got to him immediately.

Jeffrey asked me yesterday what resume services I wanted and I explained I just had a couple of questions. He was going to get back to me. I heard nothing back. So I suspect this company makes money from charging folks to rewrite their resumes. These are pricey services. I am not sure if they do much more than that. I've read a lot of reviews where folks have sent many emails to recruiters listed on the site and never heard anything.

So I cancelled my membership and will block their auto-generated emails that look like they come from the CEO. All I can say in closing is that all the folks that have posted reviews of this site (easy enough to google) cannot be wrong. It's pretty glaring. So do that before you expend time and then just get aggravated.

The website is pretty easy to use. The product I got out of it was decent, but needed lots of basic grammar corrections. Word flagged a bunch of stuff. The cover letter didn't read well, either, and I corrected that as well.
Then, the promise is they have access to tons of recruiters at tons of companies. I sent out my resume and interest in positions dozens of times and heard nothing back from anyone. So, they don't deliver on that, either.
Then I realized I was paying $40 per month for the privilege of using this service and getting nothing in return. In other words, a waste of money. To add insult to injury, I had a career services person at my local university look over the resume and cover letter and she said it looked terrible.

I ended up getting a job using my own resume that Climber didn't touch. Total waste of time and money.

My suggestion, is to use Linkdin to get in touch with professional resume writers who answer the phone and actually talk about the process as you're going along. Once you've given "sign off" to your writer on climber, that's the end of it.

I signed up for a resume distribution package and a few days later a telesales person from the company called me. He was well rehearsed and despite my skepticism, foolishly I paid them for their "full service" 400$ package.

The resume rewrite the promised me was slow and made my resume look FAR worse than it did beforehand. I asked the resume writer what the point was and he never answered, just kept sending me horrible rewrites of the same information!

DONT SOEND A CENT WITH THESE CLOWNS! You've been warned.

Signing up was easy, good sales pitch, innovative approach. Lured by a 30 day money back garantee I signed up, and trouble began right away. Access to the site apparently is convoluted enough that several PC's I have used to sign on are denied access due to too many reroutes (and apparently back to the original page) based on the error message I read. And when I tried to cancel inside of 30 days I was told that the only way to cancel was through their website, which (ironically) is not accessible. Is anyone else seeing this problem? When I contacted them directly (email) their response was short and to the point, if you can't cancel on line then we are charging you (and refusing credit your account). So, how can I cancel - if their system doesn't allow access? This is potentially a sham, and their unreasonable interaction regarding cancelation is pointing further that way.

I am awaiting resolution today, and if they can manually cancel and credit me, I will pull this review, and it if not, I'm pursuing higher level actions and if two more have experienced the same as me will pursue a simple class-action to protect others. I"m not so worried about the $39.99 as I am about the way this company apparently operates. Buyer beware.

Total scam site.

They called me out of the blue, and from the sound of it, they were calling from a war-room type telemarketer operation. Lots of sounds, lots of other conversations in the background.

When I inquired as to why they were calling me, they said I filled out a form on their website (I did not) and that I indicated I was looking for a job (I am not) and that they could help me if I was interested in changing jobs.

When I said that I would be interested in a new job, the caller basically read their sales pitch to me, and when I asked about fees, he said "we are a pay service, but we are one of the finest, most succesful of all similar services with an established reach in over 200 markets. Blah, blah, blah.

When I asked for the fee amount, he said it depends on your salary range, and I said thank you, but I'm not interested.

The VERY NEXT day, he called back. Wanted to know if I was still interested in their service. What? When I inquired "who is this again?" he said, do you not remember us talking and said the date and time of our first call. At this point, I replied, yes, I remember that. He said, are you still interested? And I replied "Do you not remember me saying that I wasn't interested?"

No comment, no apology, just click--he hung up.

I feel sorry for anyone desperate enough to sign up with them...

I signed up for the service and the very next day, they called to tell me they reviewed my resume. A rep called me the very same day and the call was basically to sell me on their expert resume re-write service for $600. They use scare tactics about how long it will take the average person to find a job if they don't obtain the service to make their resume even worth enough to pass a company's applicant tracking system. I told the rep that with my membership, an "expert" of theirs reviewed my resume and gave me pointers, which were all very vague -- she said a lot without really suggesting what or how to change. I mentioned this to the rep I was talking to about my resume and she started to give more scare tactics. I told her at one point that her suggestions and that of the expert who reviewed my resume conflicted and she started stuttering and backtracing. I asked her "since you're telling me to change x, how do you I change that exactly?" she wouldn't give me any details.

I asked her to walk me through the site because when I want to apply for a job, a bunch of diff recruiters pop up for each company and I don't know who to send it to since you use "credits' every time you send your resume to a recruiter at a company. She said "you'll have to talk to the rep who sold you the service or watch the webinars - that's what they're there for." HORRIBLE -- they should not be in business.

I received an e-mail from *******@climber.com CLAIMING I had filled out a profile with their company. I had not.

This company must have the LATEST in online user spy technology.

I had clicked on an advertisement about the company that was on the bottom of a job posting through job.com (somehow affiliated with yahoo and hotjobs). I did a quick scan of the ad, mostly some guy waving from a desk and how he was a career counselor and standing by. So what. Back to the job postings.

Five minutes later, I have this email in my inbox with the subject aboutyourresume and an attachment about my resume that NEVER finished downloading.

All I can figure is when I clicked on the ad, the company somehow sucked my info OR was then readily provided the info through job.com, yahoo, or hotjobs.

If you google, you'll find almost all positive responses about climber.com on the first few pages, even some videos posted on google.

This means nothing except they must spend job seekers hard-earned money to buy these positions on google. It can be done, most recently by BP.

Saw other complaints online that claimed they had no idea how climber.com had gotten their numbers, but were receiving calls from climber.com on a regular basis.

Spyware or readily selling off info by yahoo, job.com or hotjobs.

I had a terrible experience with climber.com, I think it is important for people to know which agency is really helpful with career development, which is not. Here is what I have experienced with climber.com:
1. In February, I purchased the membership of climber.com. After that, I always received the email from CEO about the service of resume and cover letter (here and after I will demonstrate how they want you spent money); after I purchased the service of resume and cover letter, immediately I received a phone call ask my credit card information, and told me how much effort they will put in to make the resume look good; also, they told me 6 months of membership could be waived as a discount; the service is around 650$. The result is quite disappointing, they ask me to write a draft of my resume and fill in the forms; note here, you need to do the work all yourself; what they do is only put a frame on your resume and combine all the information you fill in the form! The language is ridiculous, I'm a research scientist with Ph. D., but the languages they use make me look like a person with high school education level. I have to delete it and edit myself again. I asked for the refund or half refund, but didn't work.

2. As talked when I purchased the service, 6 months membership fee was supposed to be waived, but that's not the case, every month my credit card will be billed 39.99$ until this August, when I found the fact, so I cancel the membership.

3. I called them several times, they just keep transferring my call, and finally I can reach a person who said they will mail me the check on 9/5, I told them my updated address, but haven't received anything until now 10/5. I called them 5 times again, no one picked up the phone; I left three messages, no reply at all. This is an obvious contrast with their enthusiasm before I purchased the service (see point 1).

The conclusion is DON'T use climber.com, not helpful at all and you will waste your money. I personally think they will close business soon because no one will refer to their friends with such poor service and reputation.

I must say that never, in my entire life have I been so scammed by anything, much less a website, in the way that climber.com has done. I signed up with climber.com about 22 days ago. Upon noticing that my "free 30 day trial" had actually charged my credit card $40 dollars I immediately made attempts to contact climber.com and customer support. After 20 days of leaving messages and sending emails, all without anything resembling a response to. I have decided that is now time to use all tools at my discretion in order to alert the world of the lies and deceptions, and maybe, hopefully, get my money back.

As you will see in the reviews below, climber.com does watch the site, and respond to. This would be perfectly acceptable if instead of taking the defensive, they offered the ability to be put in touch with a customer service representative to resolve the issue. As a marketing and public relations professional I would be extremely skeptical of these types of practices. Most companies would offer ways to show resolutions as they happen. But climber.com instead employs defensive techniques in attempts to destroy the credibility of the reviewer. It's very bad business practices to bash your customers instead of offering a way to resolve their issue and improve brand credibility.

Be very very weary of this company. It can offer a tremendous value to some who use it. But it's deceptive techniques, poor customer service, and lack of transparency throughout the whole process is something to despised, especially in an era where consumers can easily share and spread information about the sites practices.

Given what I have seen, I expect to get a response of some kind detailing how their deceptive practices are justified and without fault or poor planning by the company. If you actually read through this all the way, do one thing, put a customer service rep in touch with me, do not tell me to do the same things I have already done. If this is done in a timely manner and these issues are resolved to both sides satisfaction I would more than happy to post a positive review.