Sigh, I don't usually do THIS but I must this time. I am huge on customer service and honesty and integrity with your sales. I have seen some companies with "isolated incidents" where there is a "rude employee" that in my mind does not make the company rude but who doesn't get a bad hire every now and again. Or even if I buy a poorly contructed product or it simply doesn't live up the presentation. I still say I chose to do business with them and take that gamble. Where they suffer, is no repeat business. You can't grow properly if you can't keep a customer 'cause they are seeping out the back. BUT today 12/18/12 I am social giving a company an elaborately expressive THUMBS DUMB, DON'T do business with them! www.climber.com. I have been listed with them for years. If you know me, I am all over the net. However, I ordinarily don't see our bills. Vlad handles that but last night, I happen to be handling some things with the books and noticed on our Discover bill climber.com billed our account $39.99 ---10 times, on the same day. Vlad didn't catch it, he just paid it. Today, I jammed Discover for not being alert enough to say, hmmm same price 10 times on the same day, you think that is legit? I mean Wells Fargo won't let you go to the grocery store and charge even money ($100, $200) without putting an immediate freeze on your account. Their reasoning--who spends even dollars@ the store? Could point. So I have to call validate and they will remove. They say always make sure it is 199.99 and you are fine. Leave the change on. We are whole # people. So then I call climber. No answer. SO, they get an Amie email with statement attatched and another with my pointers on there with a BIG optimistic push that I am sure they will GET THIS handled ASAP as that was over $400 bucks in charges! No answer. Now I know Discover is going to process this BUT I gave climber the opp to do the right thing. When I went searching for the CEO email and contact info, I tripped on a jillion sites like the one attached. Who knew? I never had a problem with them before; however, I never expect a site to GET me a job. I merely expect it to stream line the information, as it is up to me to GET A JOB! But not returning calls and playing with the funds--UM NO! And I don't do trickery sales either. If you have to trick folks to see the value in your service then you probably need to evaluate the VALUE of your service. SO after 5 years Climber.com, Amie Cherry is deactivating her account@ ww.climber.com/acherry. I am only one but I am confident your attrition rates are garbage. With that being said, you can keep tricking new business on the books but if it is leaving as fast as it flops in--you will be a the next Social Media Networking site up for domain sale! #shame on you!
I believe this company is a SCAM! First off, i think they are on the 5th floor not the 7th. I was actually in San Diego in July and had to finish my cover letter review. So i scheduled a meeting with the Chick that was supposed working for me and the office. I show up at her office in downtown San Diego 5 minutes early. I was told she was at Lunch and should be back soon. By 5 minutes after the meeting time, i asked the secretary to call this Chick and make sure she new i was there and to find out where she was = i can always go to a coffee shop or the restaurant where she was having lunch and meet her. Well the secretary couldn't get ahold of her.
I asked if miKe o'brien was in, and the secretary told me he was working at home and barely comes in.
About 10 minutes later, this buff guy comes - thinking he's going to intimidate me by his size, NOT!. I explain again to this man that i'm there to see this chick (name withheld) and that perhaps i should see Mike O'brien. This other guy then shows up telling me he's Mike O'brien. He didn't look like the picture that was posted on linkedin but i took his word for it. He was more concerned about the possibility of his liability insurance not covering a meeting with an employee by a client on his premises. He didn't care that his employee didn't show up for her meeting, and didn't call to say where she was at. I then asked him about meeting with the first person who started with me - who had gone on vacation with out a word in communication and it was me that bugged them until i got what i needed - my rewrittten resume with mistakes that needed to be fixed and to this day hasn't contacted me. He then said i have to check the meeting program we have - i suggested he call her directly since he is the CEO - he has that power - but he refused by saying - i have to the system we put in place to find out her availability.
He then repeated several times that his insurance policy didn't cover meeting clients at his place of business - i call this Horse Sh*t... what business can't have clients to their place of business? I also pointed out that there was a conference room right there in front of the front door to the business. This left him speechless. He then had to change the subject and ask me about some of my experience.
I asked him since his employee wasn't available, why don't you meet with me and we can go over my cover letter with me so we can finish it up? He told me that that wasn't his expertise and that is why he has the employees do that that are much better than he... okay so if that is the case, the he should have found one right there to meet with me if the one that scheduled the appointment didn't show up... he instead insist i leave because his insurance policy didn't permit me being there.
I think he's afraid people will find out he's a scam and wants to steel people's money. He asked for my phone number - i gave him my personal card - and he promised someone would call in an hour. I waited outside for that phone call for 1 hour and 2 minutes... no one called.
A week later, the chick emails me asking to set an appointment. I emailed her telling her that i can't do business with companies i don't know and can't trust and that her action was appalling as well as her CEOs. We'll see what her response is.
I would recommend STAYING AWAY from this company. They will steal your money and not think twice about it.
WARNING! WARNING! WARNING! Consumers need to know about this valid review in order to protect them. This review should be weighted in the star rating so others can make their judgement swiftly, considering all complaints as well as positive feedback. It has been edited and re-posted.: Unfortunately I am stuck with 3 months of bills from http://Climber.com. I kept the credit card in a drawer, struggling to pay off the balance while unemployed and unaware that my account was being billed by http://climber.com for 3 consecutive months. To this day I am not sure how they got my information. I did sign up for Ladders for $40 as well as Resume Rabbit distributon service for $40 and had never heard of http://Climber.com until I saw my credit card bill. What I think might of happened is a Climber's pop-up window came up during my enrollment process with either Ladders or Resume Rabbit. I couldn't find out for sure since dealing with customer service was a nightmare!
After calling Climber I received a short and rude attitude from the customer service rep. Saying the fault of the billing was mine due to not canceling a trial period I never even knew I was on. She was not going to refund anything. I asked to speak to her supervisor due to her unwilliness to send me any back-up to her statements. She refused to transfer me or give me the name of her supervisor. I was able to find out the name of the VP by reading various other complaints on the web. I wanted to get some answers and backup to my enrollment but Nick Jimenez, the Executive Vice President, provided only with an arrogant email sent to my wife which stated his "resentment of implying http://Climber.com of running an unscrupulous business."
For those considering signing up knowingly: Buyer BEWARE of the lack of customer service and actual assistance finding a job or answers to your questions. I had never been contacted by this company during those months billed, no phone calls, no questions, and unaware of any employment services. I know that many companies had access to my partial profile and resume from the Resume Rabbit service. I never had a complete profile with Climber. I also had my credit card company try get answers from Climbers CEO and they were unsuccessful. The CEO never got back to me.
In a nutshell If you see the name http://Climber.com: Run!