Never have I been as pleasantly surprised to tour an off campus housing place as I have Clemson Lofts. They're aren't a ton of off-campus places to choose from but, I'm glad I looked at these people last! It was clean, staff was present but not overwhelming, and the students who lived there (that I could convince to give me a few minutes) had really only positive things to say. I got on the list to pre-lease in the Spring of next year, so so far so good! I almost skipped it because of the negative stuff posted but, when I asked the leasing person about it she explained that when they were doing updates and expanding that the city of Clemson made it hard for them to meet their deadlines. She basically said "that was the worst but, we got through it," in a few more words. Everything looks good to me. By far my first choice of the bunch! Would recommend to family and friends.
Yes, my apartment is much nicer and updated then where I used to live... but living here has been nothing but constant issues. Have someone visit and they want to park in a parking lot that is never used? They will be towed. Want to throw a ball in the ONLY gated area (when the pool is closed for winter) with your dog? You'll get in trouble. Want to check mail? Takes them about a week to put it out. Want to make your apartment cooler because your sweating through the night? Go spend $100 on a floor fan. Get a dog that's hypallergenic and does not shed? Still have to pay a massive fee ALONG with an extra fee per month.
I have been in Clemson for 3 years now and truly cannot wait to graduate and not have to deal with this place anymore.
I have been living here the past 6 months, and have had a great time during my stay. I haven't had any hassle from the staff since I've been here, and am comfortable at night knowing I'm sleeping in a safe and secure environment. I'd give Clemson lofts a 6 star rating if I could.
Thanks, Charles. We're glad to hear you're feeling at home.
I don't normally take my time to write reviews but this has to be said. This apartment has the worst reputation at Clemson. It has been 3 years since renting and still it haunts me. We were trying to get approved for a new apartment in Seattle so we needed to put down past apartments as references. EVERY OTHER APARTMENT got back quickly except them; instead they delayed my move in by two days. I was forced to stay in a hotel for just shy of 400 dollars each night.
Hi Devon,
While I don't recall having received the request, if your prospective landlord would like to send over the form again, we'd be happy to complete and return the information today.
As for the construction hiccups that delayed your move-in 4 years back, we're not finding prior correspondence expressing your displeasure with the restitution we provided, and / or that you had unresolved questions / concerns. Please, contact us so that we may address these lingering items.
We look forward to hearing from you!
One of the 'owners' manages the properties. Has no idea of real estate/ property management law. Charges items and repairs to card on file with no notice or explaination. Never returns calls. Waits to inspect units after the kids head home on break so they don't have to explain their 'findings' or charges. Parents beware. They will nickel and dime you to death. Unethical business preying on college students and their inability to fight them in court. On the positive side the units are nice and the maintenance guys are nice and look out for the kids.
Chris,
Your positive feedback of how our units are nice and our staff is good staff speaks volumes about how great both really are. Clearly you are upset, and still found the truth in what makes us great. Thank you for that!
But unfortunately, you have the wrong impression about our move-out billing practices. Please allow us to clarify:
• Out of 640 residents, less than 20 received any billing for damages or excessive cleaning.
This means 97% of our residents had ZERO move-out charges, despite our paying to have every vacated room painted / professionally cleaned /
Carpet cleaned.
• We do not bill for ordinary wear and tear.
Excessively dirty conditions, holes in walls, broken doors and damaged carpet is NOT ordinary wear and tear.
• We send out detailed invoices with pictures of all move-out charges.
Please, contact us and we’ll be glad to forward the emailed copy with time and date stamp.
• Move out assessments must be done after the lease ends and all residents have vacated.
Most departing residents don’t move out in May; mid-July is the busiest move-out time.
The unit is the yours until the lease ends, and we can’t ensure that damage does not occur between May and July when most leases are up
We appreciate your presenting us with the opportunity clear up this misunderstanding. We pride ourselves on our responsiveness, so if lingering questions remain, please contact us by phone or email so we are given the chance to explain your exact charges, if you are in the group of 20 out of 640 we billed this year.
Just moved in a week ago, toured the space about a month ago and a few weeks later moved in and the place was spotless. Management was very helpful with getting accommodated, I look forward to living here over the next year. I would recommend the lofts to anyone looking for well maintained housing close to campus.
I put a maintenance request in late Wednesday night because my toilet wouldn't flush. When I got back from class on Thursday, it was fixed & so was my loose toilet seat. I didn't even request the toilet seat to be fixed but they did it anyways when they noticed it was messed up. Can't say enough good things about the maintenance team
Hi Lindsay,
Fixing the seat was the least we could do,.
Thanks for the positive review.
The owners of this complex seem to create fake accounts to give five star reviews that will raise the average score of the complex. Scroll down past the five star reviews that are basically ads to the actual reviews from residents.
Hi Jeff,
Please, if any of the conditions you've described persist, contact us immediately as we want to dispatch maintenance. Unfortunately, we could not reach out to you personally by cross-referencing the conditions described in your review to ascertain your identity.
We're sorry to hear of your experience with the thermostat dying. In every 100 +/- the manufacturer produces, there is unfortunately a dud. With our having 232 of them, it is impossible to know if we received such a unit and if so which it would be. However, we do test them before move-in for proper operation. The typical turn around for a repair like this is 1 day, so I'm curious about this instance. It was difficult to find the work order you submitted, but I'd be glad to review further and review any information with you.
Our search of work orders did turn up an instance of a clothes dryer shaking because it was overloaded with an unbalanced load of heavy vs. light items. If this isn't your request, I apologize, and will be happy to seek out your request with a little more information. Otherwise, the cause and effect does ring true.
I'd like to hear more about this sink, and inspect it for any tell tale signs of what may have caused it to come detached, so that we may ensure no others do.
Again, if any of these items have not been resolved, or if anything else is on your mind, please reach out to us at ResidentServices@ClemsonLofts.com.
Thank you,
Regional Management
Clemson Lofts
PS - While we find the comparison between our very highly regarded / highly sought after housing and an empty bet at a casino to be a bit ostentatious, we have to applaud your taste in movies. Vegas Vacation is an all-time great. Wallace Shawn and Chevy Chase played out that scene masterfully!
Donald Thames, a maintaince worker for the Lofts, has been to my apartment twice already and has been such a huge help! He is so friendly and someone who makes bad situations such as a broken dishwasher not so bad after all!
There are a lot of places to live at any public university. There are a good bit of places to live here at Clemson, too. Clemson Lofts is a great choice for those that want to live off-campus. Having the maintenance team and stuff all working for you is one of the many plusses of living at the Lofts. The only negative this year is that we didn't win the national championship!
Thanks for your feedback and for sending your friends.
We hope you are enjoying the new volleyball court and treadmills!
Bait and switch after signing contract, painting while living there, pulled all wall hanging down and left a huge mess. Owner will not return my phone call? Beware!
Coronavirus hits! No concern for the students or families. We need our money now. One minute late and we will charge you three times the monthly rate. Poor customer service. Awful!
Ann - Our apologies. We are quite confused, as we only contacted you to update the guarantor card you have on-file and not to ask for money. Everyone has so much on their plate these days that it is a common practice for businesses to send reminders when a card expires or is about to. I believe the office has reached out to clear things up. We are truly sorry if the email arrived at a bad time and upset you, as that was not our intent. - Jason, Clemson Lofts
I'm putting a comment here because the Lofts management team seems to put more effort into keeping their Yelp rating artificially high than they do running their apartment complex. Out of the 11 ratings that have been marked "not helpful" on Yelp and thus omitted from the apartments final rating are 8 1-star reviews, which seems like a pretty convenient coincidence. Couple that with a number of 5-star reviews that are obviously fake and the Lofts have artificially crafted themselves an ok rating.
As far as the apartment complex itself is concerned, it's just not good. I've found that I agree with just about every 1-star review, and wonder where these people writing 5-star reviews were living because it couldn't have been the Lofts. Management will do anything they can to make money off you and is absolutely not acting in your best interests. The apartments are built cheaply and it shows with things like doors not fitting in their frames correctly and the fake hardwood floors constantly peeling up. I could honestly go on and on, but you get the point. There are far better places to live in Clemson, and usually for less money.
Hi Ben,
While your claims of review boosting are a bit of a stretch, your feedback about the LVT flooring was of value. Such feedback resulted in our finding a much better product and contractor who has remedied any such issues.
Thanks,
Clemson Lofts
Resident Services
Donald, my maintenance man, was very kind and responsive after I filed my request. He fixed everything in question and even stored my bedroom closet door for me. He did a very good job!
Just finished my sophomore year and I'm glad I don't have to worry about getting off the waiting list into this place! I have a couple friends still waiting for a room to open up.
Wouldn't want to live anywhere else the past two years! Easily superior to any other housing around Clemson!
Clemson Lofts features: On-Site Mgmt, Courtesy Patrols, Individual Baths, Spacious Floorplans, Full-Size Washer and Dryer, Granite Counters, Stainless Finish Appliance Package w/ Dishwasher and Disposal, Custom Maple Cabinets, Ceramic Tile, Superior Sound Insulation, High Ceilings, Exposed Ductwork (most units) w/ Central Air and Heat Pump, Porch and Deck Space (most units).
Really good about timely response to emails and helped to get in my apartment early. Great staff and excited to live here!
ABSOLUTELY DO NOT LIVE HERE unless you want to have to pay numerous bull$#*! fees, have maintenance walk into your apartment whenever they want, or have to deal with a property manager, Jason Smith, who is (to say it nicely) very rude! I have a dog living with me, so I paid the $385 pet fee before I moved in, and I pay the additional monthly fee with my rent. My dog damaged a 1-inch-by-1-inch section of the baseboard and they wanted more than $200 to fix a $40 repair job, even though I was present for the appraisal and the two maintenance guys said it would be no more than $70. When I confronted them about the outrageous charge, he tried to revoke my pet privileges even though I paid for everything and followed the rules. Also concerning that issue, they forced me to pay that repair fee within 3 days of them finding it, BUT 2 months after they said they would fix it, it is still unfixed!
The "pet waste" trash cans are always overflowing with other trash, the landscaping after the first row of buildings is not kept up at all (overgrown grass/weeds, dead bushes, ant hills everywhere). The people in the office do not seemed to be trained well in their job because you ask them a question and they give different feedback than what the property manager says. If you put in a maintenance request, you should expect waiting a while or anticipate calling them and having to check on the status of things yourself. And they will not inform you of any updates regarding those maintenance requests.
As far as appliances and state of the apartment goes, the flooring is cheap and scratches easily. The baseboards in my apartment do not touch the laminate flooring which leaves a space where bugs crawl out of. The refrigerator has broken numerous times, and they continue to do fixes that will fix it for a short time instead of just replacing it. There are no fans so get ready to buy your own, and the air conditioning does not let you set it below 70 degrees, even when its 90-something degrees outside. If you accidentally get something on the wall and try to clean it up with water, the paint on the wall comes off. You pay a "cleaning deposit" fee, but when I first moved in, my shower drain was clogged from the previous owner YUCK! The wifi is absolutely horrible and sometimes doesn't even work.
To say the least, I wouldn't wish it upon my worst enemy to have to live here!
It is always unfortunate when we must address damage with a resident, but it is our job to do so.
While we will not reciprocate personal attacks (which are forbidden on this site), we have reviewed the email and recorded calls to find that Mr. Smith acted appropriately, spending a more than a fair amount of time discussing the repairs with you. He even agreed to reduce the repair costs. It was only after you informed us that you would not pay, that it became necessary to inform you that would not allow your pet to continue damaging property at a cost to the complex. As for the completion of the repairs, we will gladly complete those, if you will cease the cancellation / rescheduling.
Air conditioning set to 70 degrees is universally considered to be an acceptable range. Any complex that pays the utilities is going to have a common sense limitation written into the lease, which we do. However, as we want you to be comfortable, please submit a maintenance request and we can discuss. Also, if you ever see pests, please submit a maintenance request. We pay good money for pest control and we'll have your apartment tended to every Tuesday, until there is not a bug for an hour in either direction who will dare to come near the place.:)
We've had the pet waste receptacles spot checked by an independent party on four different occasions, not once observing the conditions you've described, but we'll keep watching.
Thank you for your feedback, and please remember to submit those maintenance requests and provide us with a solid date to finish the repairs and take good care of you.
Overview
Clemson Lofts has a rating of 3 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Clemson Lofts ranks 16th among Apartment Rental sites.
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Grace,
We're sorry to hear that you regret your decision. However, each of the practices to which you've expressed concern exist for a very good reason, or are much more liberal than other housing providers in the area.
Towing - Your fellow residents become quite upset if parking isn't patrolled. If you had a visitor that chose to disregard the parking policy, please understand that we have provided maps and signage to guide guests into visitor spots, and that you would likely share in being upset if we didn't enforce the parking policy and you were left without a space.
Pets Inside the Pool Area - Forbidden by law. We are simply complying with health code.
Mail - If you have mail that hasn't shown up, please address that with us. We observe the mail being distributed into boxes. Perhaps the letters are delayed in arriving here from the post office?
Air Conditioning - We've adjusted thermostat settings and vents for multiple residents. All we need is a maintenance request.:)
Pets - A majority of landlords in Clemson do not allow pets. And while we are pet-lovers, the responsibility of protecting the property does fall to us. Your pet may not shed, but pet hair is typically the least of the damage a pet can do. If your fellow residents with pets pay a fee, we must require the same of you. This is something we disclose in the lease long before pets are ever approved.
While we may not share the same opinion, we certainly value your feedback as much as we do the positivity we receive every day from satisfied residents. Perhaps your feedback is even more valuable, as it affords us the opportunity to reflect and improve.
Thank you,
Clemson Lofts
Executive Management