Hi Cindy,

The review is a bit inaccurate.

We, like everyone who includes the utilities, have a cap that can lead to overages if a resident exceeds that given amount which is communicated in the lease (differs per apartment type). Our goal is to ensure that residents do not exceed that cap, as the ease of use from only having one set payment per month is one of the biggest factors that keeps current residents with us and new residents on their way.

The AC goes to 72 degrees in the summer and the heat goes to 70 in the winter. We can and do adjust past those tolerances with a simple maintenance request.

We're not looking to make residents uncomfortable. To do so would be counterproductive. We are however help those who are unfamiliar with operating a thermostat to avoid the overages that would result from setting their heat to 80 degrees and then opening a window (which does happen). And even for those who want to set the heat to 80, we'll gladly let them do it if they affirm their understanding that such an excessive heat setting will likely result in electric billing overages, for which they will be responsible.

Hopefully, this helped to explain why we are not only location and amenities leader, but also a cost / value leader in Clemson. Please, let us know if you have any other questions.