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Chandler S.

Contributor Level

Total Points
83

1 Review by Chandler

  • Clemson Lofts

4/10/17

ABSOLUTELY DO NOT LIVE HERE unless you want to have to pay numerous bull$#*! fees, have maintenance walk into your apartment whenever they want, or have to deal with a property manager, Jason Smith, who is (to say it nicely) very rude! I have a dog living with me, so I paid the $385 pet fee before I moved in, and I pay the additional monthly fee with my rent. My dog damaged a 1-inch-by-1-inch section of the baseboard and they wanted more than $200 to fix a $40 repair job, even though I was present for the appraisal and the two maintenance guys said it would be no more than $70. When I confronted them about the outrageous charge, he tried to revoke my pet privileges even though I paid for everything and followed the rules. Also concerning that issue, they forced me to pay that repair fee within 3 days of them finding it, BUT 2 months after they said they would fix it, it is still unfixed!
The "pet waste" trash cans are always overflowing with other trash, the landscaping after the first row of buildings is not kept up at all (overgrown grass/weeds, dead bushes, ant hills everywhere). The people in the office do not seemed to be trained well in their job because you ask them a question and they give different feedback than what the property manager says. If you put in a maintenance request, you should expect waiting a while or anticipate calling them and having to check on the status of things yourself. And they will not inform you of any updates regarding those maintenance requests.
As far as appliances and state of the apartment goes, the flooring is cheap and scratches easily. The baseboards in my apartment do not touch the laminate flooring which leaves a space where bugs crawl out of. The refrigerator has broken numerous times, and they continue to do fixes that will fix it for a short time instead of just replacing it. There are no fans so get ready to buy your own, and the air conditioning does not let you set it below 70 degrees, even when its 90-something degrees outside. If you accidentally get something on the wall and try to clean it up with water, the paint on the wall comes off. You pay a "cleaning deposit" fee, but when I first moved in, my shower drain was clogged from the previous owner YUCK! The wifi is absolutely horrible and sometimes doesn't even work.
To say the least, I wouldn't wish it upon my worst enemy to have to live here!

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Andrew H. – Clemson Lofts Rep

It is always unfortunate when we must address damage with a resident, but it is our job to do so.

While we will not reciprocate personal attacks (which are forbidden on this site), we have reviewed the email and recorded calls to find that Mr. Smith acted appropriately, spending a more than a fair amount of time discussing the repairs with you. He even agreed to reduce the repair costs. It was only after you informed us that you would not pay, that it became necessary to inform you that would not allow your pet to continue damaging property at a cost to the complex. As for the completion of the repairs, we will gladly complete those, if you will cease the cancellation / rescheduling.

Air conditioning set to 70 degrees is universally considered to be an acceptable range. Any complex that pays the utilities is going to have a common sense limitation written into the lease, which we do. However, as we want you to be comfortable, please submit a maintenance request and we can discuss. Also, if you ever see pests, please submit a maintenance request. We pay good money for pest control and we'll have your apartment tended to every Tuesday, until there is not a bug for an hour in either direction who will dare to come near the place.:)

We've had the pet waste receptacles spot checked by an independent party on four different occasions, not once observing the conditions you've described, but we'll keep watching.

Thank you for your feedback, and please remember to submit those maintenance requests and provide us with a solid date to finish the repairs and take good care of you.

Chandler Has Earned 3 Votes

Chandler S.'s review of Clemson Lofts earned 3 Very Helpful votes

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