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Cleartrip

How would you rate Cleartrip?
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India
1 review
2 helpful votes
Follow snehal g.
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I have booked a flight through Cleartrip and the Airline has cancelled the flight.
Cleartrip people are completely denying that they have received the refund. Its been 7 days they have not given any refund. Ever pathetic service came across. Please do not go for any bookings through cleartrip ever again

Date of experience: May 16, 2023
Nikhil G. Cleartrip Rep
over a year old

Snehal - We are sorry to hear about your experience. We request you to please share us your Trip ID to connect with you.

Kuwait
1 review
0 helpful votes
Follow Alpesh P.
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Contacted so many times for refund but all the times CSFF support is not supporting, my bank require simple letter for the cancellation of transaction but this cheaters of csff refused to provide. Friends never use this service. Due to cleartrip mistake transaction was cancel, 35 days finish but yet i haven't got refund,.

Date of experience: October 3, 2020
Saudi Arabia
1 review
0 helpful votes
Follow Mohamed R.
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Cleartrip did not keep their promises regarding the cancelled tickets refund every time they change their words. I am totally disappointed regarding their service and not recommend cleartrip to anyone. You will lose your money and time.

Date of experience: August 18, 2020
India
1 review
0 helpful votes
Follow Jagabandhu M.
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More than month passed clear trip not paying back my refunded cancelled flight by air vistara.
I have send them 17 email giving detail Air vistara confrmation of full refund but all the time they reply with computer gnerated auto reply. I have no option but to sue them to consumer court.

Date of experience: November 18, 2020
India
1 review
0 helpful votes
Follow Nilufa A.
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Cheater app
December 25, 2020

I have cancelled a flight ticket on 28th July and today is 25th Dec. Till date I didn't get my refunded money yet. They cheat people like this. After contacting the customer service they said they didn't cancle the ticket so its not their responsibility.

Date of experience: December 25, 2020
Nikhil G. Cleartrip Rep
over a year old

Hi Nilufa,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

AE
1 review
1 helpful vote
Follow musharraf h.
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I book ticket from cleartrip because of pandemic flight cancel I ask for my refund. Its been more than 7 month now still they give not my refund. They did not pick a call. Worst experience...… don't book ticket from cleartrip.

Date of experience: November 4, 2020
India
1 review
0 helpful votes
Follow Sanjay S.
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Fake site
October 22, 2020

This looks like fake site because the support system is totally disgusting. Nobody want to support you or answer your query.
I had booked a ticket before lockdown I wanted to refund my money because the travel was restricted that time, so when I asked for refund they processed zero refund.
How can you charge for the things or services, which was not even used or not tried to use. Even though your terms and conditions can not bother. Because it was not the consumer decision it was government decision.

Date of experience: October 22, 2020
AE
1 review
0 helpful votes
Follow Rinejhie D.
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Do NOT deal with Cleartrip ever. I regret booking my ticket with them on July 1,2018 for a flight for the 10th of July - 15th of July 2019. The money was deducted from the account but no ticket was issued. I phoned customer support and they said the money will be refunded in 2-3-4-5 days (there was really no uniformity between them). I phoned them and the only thing they can offer is to provide a link to. Guess what! Pay them more money. The amount was 1, 20, 832 rupees. So yes. NEVER book with these frauds.

Date of experience: July 1, 2019
AE
1 review
0 helpful votes
Follow Manjima P.
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Customer service dont know any thing and they will tell you any thing so that you dont get your refund. Very long hold for talking to customer service. They will transfer calls after long hold from one desk to another but will not give any solution.

Date of experience: March 9, 2020
AE
1 review
0 helpful votes
Follow Jyothishpj P.
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Very bad service
May 31, 2020

Never book a ticket in a clear trip. My refund being 70 days still I don't get it. Very very bad service. I cancel my ticket on march 28 they sent message it will refund on May 28 now they say it will be on june 17 very very bad service I never recommend to anyone

Date of experience: May 31, 2020
Saudi Arabia
1 review
0 helpful votes
Follow Modar S.
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Fraudulent group
July 10, 2020

The airlines refunded the money 3 months ago and they hold on the money, they keep promising next weak, the finance will release the money in few days and until now nothing refunded, it looks like a fraud

Date of experience: July 10, 2020
AE
1 review
0 helpful votes
Follow Mian M.
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Refund issue
March 29, 2020

Didnt show refund amount. When i purchased ticket i paid extra amount so when i cancel the ticket i will get full refund and i should get full refund. What is this it will take 60 days to process the refund r u joking. Really worst policy you guys have 1st and last time i am purchasing from clear trip. You should have customer care person not online. Many things are not clear online if more question need to be asked their is no one and their is no details if you have office in UAE or not and if you have where its located.

Date of experience: March 29, 2020
AE
1 review
0 helpful votes
Follow Mohamed F.
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I purchased a ticket from them assuming it was a return ticket on emirates. The logo they used was of emirates and the flight number said EK until i competed the booking. It seems i missed a fine print somewhere that said operated by flydubai. The funny part was there are three emirates flights on the same day operated by emirates and at the same price. However, the flight i booked was unluckily the one that is operated by flydubai. After i finished the booking i get my email confirmation with a big flydubai logo on it for the departing flight from dubai. I called them back immediately and said please put me on the flight before or after as they are operated by emirates and the same price and that i am travelling with my family so i want more comfort and they blatantly rejected and asked me to pay amendment or cancellation charges of 400 to 600 dirhams. I wasnt asking for too much but just a change to emirates flight at the same price within minutes of the booking. I seem extremely cheated and this should be an eye opener for whoever is booking thru them. This is not the way to treat customers. Now i am forced to travel thru flydubai. I am not going to pay them a penny extra but this is WRONG!

Date of experience: January 7, 2024
AE
1 review
0 helpful votes
Follow Ahmed A.
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Scammers company
October 7, 2021

@Cleartrip

Is a scammer company they let you pay for their mistakes and even you agree to shoulder the expense of their mistakes and ask for refund they will not give you
The only thing they do is fake refund promise

Date of experience: October 7, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Ahmed,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

India
1 review
0 helpful votes
Follow Mansoor k.
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WARNING
August 18, 2018

Please don't book hotel or flights through cleartrip. I have booked hotel in calicut almost double price of actual hotel price. I paid 7000 rupees.The same room was available in makemytrip for 3050 rupees. Really disappointed from the service of cleartrip

Date of experience: August 18, 2018
AE
1 review
0 helpful votes
Follow Sachin B.
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Cheating customers
December 7, 2020

I am very disappointed with the service as no body from Cleartrip in UAE replying to my emails for refund request for more than 8 months. They have not processed my refund of my air ticket for over 8 months for My Trip ID: **************.

I will soon escalate the matter to consumer court and Dubai police.

Date of experience: December 7, 2020
Nikhil G. Cleartrip Rep
over a year old

Hi Sachin,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

AE
1 review
0 helpful votes
Follow Raouf A.
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Fraud Transactions
December 15, 2022

Clear Trip is doing fraud sales by deducting the unauthorized amount from passenger. I have booked ticket through clear Trip and after cancellation, the airline has transferred the X amount to the clear Trip account and they are transferring the same amount to my account.
So booking anything with them is not recommded if you will cancel anytime there will be huge losses.

Date of experience: December 15, 2022
Nikhil G. Cleartrip Rep
over a year old

@Raouf A - Thank you for your patience. We will have to check the details of your booking to check the cancellation fare rules. Could you please share your booking Trip id with us.

Qatar
1 review
0 helpful votes
Follow Saravanan G.
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Effing S**t
June 5, 2018

Had to call their customer service 9 times, NINE EFFING Times! To find out a simple info of what is the check in luggage allowance for my booking. Each time the call centre agent conveniently put me on hold and then disconnected the call. I'd give ZERO star if that's possible on this review

Date of experience: June 5, 2018
India
0 reviews
0 helpful votes
Follow Dileep s.
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On November 25th, I made a round-trip booking from Toronto to Mumbai and back using your services under Trip ID 2311 255 657 10. I received a confirmation email for the booking, only to be shocked when, without any explanation or notice, a subsequent cancellation email arrived approximately five to six hours later.

This sudden cancellation has caused significant inconvenience and uncertainty regarding my travel plans. Of utmost importance is the fact that this trip to India was for a medical emergency, requiring my immediate presence to support my family. The cancellation of my ticket has left me in a helpless situation, unable to fulfill my obligations and be present where I'm critically needed. When I contacted their representative regarding this issue, I was informed of a supposed technical glitch from the airline's end. However, upon immediately contacting ETIHAD Airlines' call center, they clarified that they haven't received any information about my travel request and assured me that there was no technical glitch on their end.

Despite my repeated attempts to connect with your representatives via phone calls to your customer care,
I have not received a satisfactory response or a valid reason for this unexpected cancellation. I implore them to understand the urgency of my situation and requested immediate action to reinstate my original flight booking but no reponse.

Such an scam

Date of experience: November 27, 2023
AE
1 review
2 helpful votes
Follow Asif S.
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Grave mistake to use this service, wastage of rime money along with mental stress, higher price then the original flight booking site, if fault from there side, they will never resolve, even I reached to their higher persons via Linkindin but unfortunately for the flight of 1857, they charged 2800 and no solution so far.
Being a responsible person my humble advise to avoid this looter and cheater site.

Date of experience: April 8, 2022
Nikhil G. Cleartrip Rep
over a year old

Hi Asif S,

We are sorry to hear about your experience. Could you please help us with the Trip ID to check the details and update you.

- Cleartrip

Overview

Cleartrip has a rating of 1.3 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cleartrip most frequently mention customer service, full refund and flight ticket. Cleartrip ranks 221st among Plane Tickets sites.

service
73
value
71
shipping
47
returns
59
quality
67
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