It was delivered to my mothers house on a very hot day. She was very concerned that no one rang the doorbell and it sat outside in the heat.
Excellent, it arrived earlier than it was supposed to. It came right to my doorstep. I am very pleased and will be a repeat customer.
Hi Eleanor, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again in the near future! -Team Clearly
Glasses don't for my face at all not so the su glasses. I should have paid more attention to the very very small return window.
Hi Lea, we're sorry to hear your glasses and sunglasses aren't working out for you! Our return policy used to be 14 days after delivery--but we've extended it to 60 days to ensure that customers have enough time to adjust to their prescription and make a decision about fit and style as well. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Purolator was not an option to ship to Regina only Fedex for expedited option. I paid extra but pretty sure Purolator would have shipped faster.
Hi Kavi, thank you for your review. We're sorry to hear about this experience! We understand how important our eyewear is--whether for your everyday life, or while away on vacation!--and timeliness is so important when you're relying on our product to see. We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
I like the style but the lenses tend to slip out of the frame. That goes for my last 2 glasses I ordered through clearly.
I got my contact lens in about a week. The prescription was exactly as I asked for so therefore the fit and vision was expected
Thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
Glasses came faster than expected… and they look great! They were a little loose on my face but other than that everything was great :)
Thank you so much for this review, Roz. We really appreciate you being a customer. We're here for you anytime and please don't hesitate to let us know if there is anything more we could do to reach the 5 star rating! - MW
I was very nervous as this was the first time I had ever ordered contacts online. Everything was explained simply and made ordering super quick!
Hi Chelsea, thanks so much for your review! We really appreciate you sharing your experience, and feedback! If there's anything we can do to improve this rating and make it a 5-star experience, please feel free to reach out and let us know. We're happy to help, and we hope to 'see' you again very soon! -Team Clearly
I was very happy with my service, my 1st original order didn't arrive but I was able to have another shipped in a timely matter
Good experience, staff were helpful and were able to answer my questions. I have used Clearly in the past and have recommended it many times.
Thanks for the review and feedback Julie! We're glad we were able and ready to answer any questions or concerns you had for us! If there's anything else we can help with, please feel free to reach out! We're looking forward to 'seeing' you again soon! - Team Clearly
My contacts got delivered to who knows where and I contacted customer service and they sent me knew ones! Awesome customer service! 2 thumbs up
Hi Rachel, thanks so much for the excellent rating and review! We're glad to hear that our awesome customer service team was able to quickly and easily have this matter rectified for you! We'll be sure to pass along the great feedback to the entire team for you! We hope to 'see' you again real soon! - Team Clearly
I have a subscription. Ran out before the next batch arrived, ended up having to order myself and now have double the amount I needed.
We're terribly sorry about this experience, Trevor! We'd love the chance to make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support and help. - Team Clearly
Lens are fabulous but the frames are too big and fall off me. I'm not crazy about how the frames sit directly on my nose.
This is the second pair of these glasses I've ordered. I got a second pair of readers for work. They fit well and look good!
Fast shipping and great quality for the price and absolutely fantastic customer service. Own three pairs and have no complaints
Hi Liana, thanks so much for your review! We really appreciate the rating and feedback, and we'll be sure to pass the kind words on to the team. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Replaced, returned and refunded pair of glasses for me that didn't fit and still gave me original discount. Thanks Clearly.
Hi Daryl, thanks so much for your review! We really appreciate the feedback, and we hope you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Quick and efficient although a couple of the contacts were not in tact in the daily wear kit i received
Thanks for your review, Farrell! We're sorry to hear about your contact lenses. We receive them directly from the manufacturer prior to sending them to you; they're mass-produced so while true defects can happen, they're very rare. We'd like to hear more about what you're experiencing, and have sent you a private message through Sitejabber as well. We're looking forward to hearing back from you. -Team Clearly
The robson st location in Vancouver we're incredibly helpful and kind.
My glasses were great value and I love them!
Great pair of glasses to wear on daily basis. Steady frame and yet light enough to wear for long periods
Thanks for the great review Geeta! We're excited to hear that your enjoying the Clearly Basics frames! It's one of our favorites as well! We're looking forward to 'seeing' you again real soon! - Team Clearly
Order process and delivery takes no time at all. Order process is under 2 min. Delivered a few days later.
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're truly sorry to hear this, Sara! We'll definitely report this issue to our team in charge of shipping, and a member of our customer care team will be reaching out to you shortly in case there is anything else we can do to help. - Team Clearly