I absolutely love my glasses! They fit perfectly! I will definitely order again and have already recommended Clearly to numerous people.
Easy fun to try on-Just think my progressive portion would have been suitable in a different frame - hard to know that
And usual, Clearly has delivered my contacts in a timely manner and with absolutely no hassles or problems. Love this company!
I have been ordering contacts from Clearly foe several years. Always fast delivery and great prices. Thanks for the great service.
Ordered twice with Clearly now, each time I received my order within 2 business days. Will continue to order through them!
My problem is I chose the wrong size frames. They are a little too big. Dang. But I'm sure I can make them work. Next I'll order my contacts
We're sorry to hear the 'Love' frames are a bit to big Diane! We'd love to help you out with this! If they just need a little fine tuning, we can suggest taking them to a local optical store to have them adjusted, or something you can do (carefully) at home yourself! Here's some helpful tips that you can use which can make a world of difference for you; https://www.clearly.ca/thelook/how-to-adjust-glasses. If you're thinking the frames can't be adjusted, you can always avail yourself of our great 14 day (60 day during COVID) return policy! If there's anything else we can help with, don't hesitate to reach out! - Team Clearly
Ordered contact lenses for the third time now.
Easy, fast, reliable - as always.
I can clearly recommend 'clearly' to anybody.
Delivery was faster than expected. Plus they threw in some sweets which was such a nice surprise. Made my day.
Package was arrived on time the lenses are perfect and oh yeah thanks for the little bear candy I liked
Was slow ordering through fed ex but in the future will go with canada post but overall a good experience.
We're truly sorry for any delays encountered with your order DJ.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'd really love to reach out to you directly to see how we can help with this. Thank you for your patience, and for providing us with your review. We truly appreciate it. - Team Clearly
Been ordering for years. Love the websites easy to navigate design, biggest selling point is the prices and deals though.
Thank you for the fantastic rating and review David! We appreciate your continued support for us throughout the past few years, and we're looking forward to many more years to come! - Team Clearly
It was my first time ordering and the glasses didn't fit properly. Clearly resolved my issue quickly. Great customer service!
Second time that I purchase my contacts on Clearly and both times it arrived the next day! Easy and fast!
Hi Emylie! Thank you for your review and feedback. We truly appreciate it, and we're so glad to hear that you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Got my order, it was a little later than originally expected but your notification of the delay was greatly appreciated!
We're truly sorry to hear about the delay with your order, and are happy to read that you appreciate our communication and notifications about its status! We'd love to help further and a member of our customer care team will be reaching out shortly to provide support and make things right. - Team Clearly
Quick and easy to use website, good communication about my order status throughout process and safe delivery of fragile product
Easy website to use, and always quick delivery! I've been using clearly contacts for 8+ years and they never disappoint!
Not only was my order exactly what I wanted, it arrived a day earlier than I expected. Well done, Clearly.ca!
The girl who helped me place my order was very nice and helpful
My glasses came fast
Quality is excellent
Hi Arlette, thank you for your great review and feedback. We're proud to be able to provide quality products at great prices for all, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Real easy to order online and shipping is really fast. Last order they included a little treat which was nice.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
Hi Jo! Thanks for your review and feedback! We love surprising our customers with our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly