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Clearly has a rating of 2.84 stars from 5,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Clearly most frequently mention business days, new pair, and poor quality problems. Clearly ranks 5th among Contact Lenses sites.
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No complaints. Delivered quickly and as expected. Would have preferred to buy smaller boxes but that was due to the brand discontinuing the smaller package sizes.
Placed an order in Sep 2023 on urgent basis, had to cancel because it never reached in time. Placed another in 2024 using the premium delivery option and it is reaching after 6 days. Again messed up my delivery address. Customer service doesn't understand what's being asked either. Never got an order confirmation or tracking information for the order. Always choose the standard free delivery option. It's anyways going to reach in 5-7 days as they operate through snail-fast Canada Post.
Placed an order in Sep 2023 on urgent basis, had to cancel because it never reached in time. Placed another in 2024 using the premium delivery option and it is reaching after 6 days. Again messed up my delivery address. Customer service doesn't understand what's being asked either. Never got an order confirmation or tracking information for the order. Always choose the standard free delivery option. It's anyways going to reach in 5-7 days as they operate through snail-fast Canada Post.
Quick delivery super easy site to use had lots of brand selection and was easily able to find my proper diameter fit. Extra convenient during lockdowns
Awesome glasses! Durable as ive dropped them a few times and they were fine. The frame bends pretty easily though like the arms and nose piece etc but dont seem like they will break just bendy. They get fingerprints super easy cuz of the large lens but for what you pay its worth it! I love them so much super chic and comfortable they were delivered super fast!
We received our order of contact lenses fairly quickly. However, it was delivered by FedEx in a damaged state, the box was crushed and very wet. In addition, the delivery person did not leave a note explaining the issue, nor did he ring the bell to alert us of any problem. Ultimately we did not seek a refund, since the contact lenses themselves were intact in the plastic packaging.
The frames were exactly as shown in the pictures. I like them on my face. My prescription is as I ordered it. The lens in the left eye arrived slightly 'damaged' or the film was not applied correctly. Near the nose piece and the lower left corner of the lenses the glass looks broken, but does not affect my vision. I did not notify Clearly of the minor error. I was just glad to get affordable glasses during a pandemic. Thank you, Clearly. I look forward to buying more.
Hi Nadine, thank you for your review! We really appreciate you sharing your experience, and feedback. We want our customers to be 100% satisfied with their new glasses--additionally, all of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. We'd love to help further with your glasses, but were not able to find your order based on the email address provided. We'll send a separate request for additional information. We hope to hear from you soon, and work towards a resolution together! -Team Clearly
Not only was my order exactly what I wanted, it arrived a day earlier than I expected. Well done, Clearly.ca!
My order was on time and everything in perfect shape except the sun glasses are way to loose for my face. They fall off. My face. Very annoying and sad because they were very expensive! I ordered a regular pair of glasses at the same time and they are perfect.
We're sorry to hear about this experience! If the sunglasses are fitting too loosely, sometimes a quick adjustment can fix this and we have a couple of options for this. Alternatively, we have a super-easy 60-day return policy which covers fit or style reasons like this, and we'll reach out to you directly with details. Keep an eye on your email inbox. -Team Clearly
As the title says... I can't think of how to fill this box with 50 characters - i mean we're talking about contact lenses here not a car
Thank you for your review, Jaskiran! We really appreciate you taking the time to share your feedback, and we hope to 'see' you again soon! -Team Clearly
I received the contacts I ordered as per my request and delivery was fast. No complaints. I'll purchase from Clearly in the future. Thank you.
Quick and efficient service. I have never had any disappointments or faulty products.
I would highly recommend Clearly for all your affordable eyewear.
Clearly is my go-to for contacts. Prompt delivery and love how they save my info so I can just reorder quickly
Been waiting over a month for a refund but their website and customer service keep giving me the run around.
This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.
Ordered Feb 2nd, 2024 and paid $401 for my glasses. I never received them and was told I would receive a refund. Well, they just took another $300 yesterday and put me into overdraft. I've paid $700 for glasses I didn't receive, and no one cares. I've talked to 12 different people who've told me 11 different things, the last being that I would be refunded $400 for the glasses I didn't receive. Instead they STOLE another $300 from me and my glasses are still no where to be found. I'm on Maternity Leave. They literally stole the formula out of my baby's mouth. Get your glasses from a place that actually cares so you don't end up as stressed and upset as I am. Save yourself, this company doesn't care about their customers at all. It's all about the $$$. They're stealing from someone on Mat Leave collecting EI. This is not OK, but they're not worried about my $700 or my glasses. Eyebuydirect has way better customer service and doesn't take money out of my account for no reason, without notifying me. And their frames are way nicer.
Products used:
None. I still haven't received the four pairs of glasses that I paid for TWICE.
Happy with my glasses! Prescription is perfect and they are super comfortable!
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - Team Clearly
I ordered contacts during lockdown due to pandemic could not get out to purchase. Ordering online was simple and easy! Product arrives quickly. Very happy with my contacts.
Since the pandemic started I've began using clearly to get my contacts delivered to my home. Quick shipping and it was very easy to find my contacts on the website. Invoice was provided so I could submit to my insurance provider for reimbursement. I've had nothing but positive experiences with them so far so I recommend them to anyone considering placing an order.
Although the retail store experience was great, the lenses that came with both pairs of glasses I purchased were awful. Unusable in fact.
Hi JD, thank you for your review. We're sorry to hear that you were experiencing difficulties with these lenses. We're glad to see that you were able to return these with our recently extended free-return policy. If you have any questions or concerns, please do not hesitate to reach out through Live Chat or at 1-866-414-2326. Thank you! – MW
As always, Clearly Contacts have full filled my order correctly and has arrived in a timely manner.
I would highly recommend this company.
(and love the added little treat).
Everything was smooth and easy, my glasses arrived early and I love them! The ordering process was simple and there were so many different options to make sure I was getting the most out of my money. I'll definitely be ordering from clearly again in the future when it's time for a new pair!
Good on the ordering and delivery. Having some trouble with one eye adjusting, went to the optometrist again, not sure what's wrong.
15 years of great service and great prices.
We're so sorry to hear this, Gary! We definitely don't want to leave you with a pair you can't wear, and we'd love the chance to investigate and provide further support on this! A member of our customer care team will be reaching out to you shortly to provide further support. Please keep an eye on your email inbox. - MW
Pleased with glasses and service. Frames are great. Orders always arrive early. What's not to love? Only thing I miss is having them fitted.
Hi Kerry, thank you for your great rating and review! We're glad to hear that you're enjoying the Derek Cardigan frames you received from us, although it sounds like some fine tuning could be made to help make a world of difference for you, and luckily we can help with this! We'll be more than happy to reach out to you directly with a few tips that you can use! - Team Clearly
Clearly always delivers in time or ahead of schedule and i never have to worry about running out of supply
You better be happy with your purchase because if you need to return them you'll be waiting a while,
Mine were bent and sat $#*!-eyed on my face, obviously their QC department was off that day. I returned them almost a month ago and the BOT that answers from customer service just tells me to be patient, live, and learn, never again
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Products used:
glasses
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We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
Hi Jennifer, thank you for your review. We are truly sorry to hear of this incident! We want to assure you that all of our packages are quality checked before being shipped out. We would like to further investigate this, to ensure it does not occur again, and therefore we will be reaching out to you directly very shortly. Thank you for your patience and understanding._ Team Clearly