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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Great service and would highly recommend. Fast delivery
It was a normal delivery but was very pleased by the small packet of gummy bears i received!
Ordered contact lenses, which were better priced than the optometrist's. I like the email communication when you place an order and when you are expected to receive. Arrived on time and was very happy with the transaction. No fuss!
Easy order. Arrived within 2 days. Always happy with Clearly!
I always have outstanding service and the shipping speed always surprises me!
Received a box of the wrong contacts, but customer support quickly shipped out a new box and sent a return shipping label for the original.
Mistakes happen, but Clearly remedies the issue quickly.
Very fast service and product was exactly the same as you would get from an optometrist office.
I ordered a few boxes of contact lenses recently from Clearly. The full order arrived at my doorstep the very next day.
I believe the order was shipped from somewhere in BC - and I live in Calgary, AB.
Amazing.
I got exactly what I wanted and it was very fast delivery. The product is first rate.
Super fast delivery and great price. My daughter has almost stopped wearing her glasses completely now
Product is fine and price is good, but the ordering is a pain. The website doesn't work well and the last few times I've placed orders I've had to do it by phoning in. It's just a hassle and I probably won't bother again if they don't fix it. It has been going on for more than six months. I've tried reporting it to the company but they don't really seem to care. Perhaps when they start losing customers they'll fix it.
Great customer service! Online live chat helped me find the right lenses and they are perfect! My insurance had no issue with the receipt. Also the delivery was super fast. Thank you!
Great repeat order, easy to use as always. Arrived as described by tracking information
Unfortunately my contacts were sent to the wrong address. Lucky for me the person reached out via Facebook. I was able to pick them up from him. The address was correct on the package but dropped at a similar address.
A little frustrating but lucky to get them in the end.
We are truly sorry to hear about this experience, Nicole! That is so nice to hear that person was able to connect with your over Facebook to get your products to you. We would like to reach out to you directly and hear more about this experience to make it does not happen again! Please keep an eye on your email inbox, thank you! -Team Clearly
Very easy to order and order came in quicker than quoted. No fuss.
I had a bit of a hard time trying to place my order so I called in and the rep was so nice and helpful! Placed my order for me and I got it the NEXT day and they were exactly what I wanted. I've been looking for this color for years as my usual store stopped carrying it. I'm so happy with my contacts! Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
What a terrible experience, Dan! We're truly sorry to hear that it's been so complicated to place your last few orders, and we'd love the chance to investigate this further with our IT department. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly