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ClearlyReviews 5,182

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Great experience!
June 23, 2021

Very quick delivery, everything arrived in perfect condition, very smooth experience. They included candy and a free pair of lens case as well!

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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I've ordered a couple of pairs of glasses, and many contacts, and have always been happily satisfied with the service. I also continue to be impressed with the value and affordability of this service.

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Smooth and easy experience with no issues. I plan on ordering from clearly again.

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Ordering and shipping was a breeze. Strangely though, the first Right Eye contact I put in was extremely irritating straight out of the box. No visible tears/particles/dust, I made sure it was thoroughly clean in solution multiple times, but nothing worked. I was worried maybe something was wrong with my prescription. Finally opened a 2nd right eye lens to check and it fit just fine, no irritation. Bit of a costly let down but I hope the rest all work out fine.

Date of experience: June 23, 2021
Isabella D. — Clearly Rep
over a year old

Thank you for your feedback, Kyle. We're sorry to hear of this experience with your contact lenses! Your eye health is important to us - someone from our customer care team will be in touch shortly to check-in. Please keep an eye on your inbox. - Team Clearly

Canada
1 review
0 helpful votes
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I can see!
June 23, 2021

I woke up. No contacts. Ordered and in hand within 5 days. Cant complain

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Great experience
June 23, 2021

As always it was excellent. I have been ordering from Clearly for years and have always had an excellent experience.

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Fast delivery and easy ordering!
June 23, 2021

I have ordered through clearly for my contacts for years and they have never failed me, always quick and correct orders!

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Awesome service and price!
June 23, 2021

Easy, quick, fast shipping. Great prices and easy to order contact lenses.

Date of experience: June 23, 2021
Canada
1 review
0 helpful votes
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Great Experience
June 22, 2021

I'm a big fan of Clearly. They always have everything I'm looking for at a great price, everything ships super fast, and they make ordering contacts super convenient.

Date of experience: June 22, 2021
Canada
2 reviews
0 helpful votes
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My only other option for contacts is Costco and they don't deliver. This took only a couple of days and arrived in perfect condition at my door. My previous glasses order were equally convenient and prompt.

Date of experience: June 22, 2021
Canada
1 review
0 helpful votes
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All is Good
June 22, 2021

I am pleased with the product and delivery time. Your website is easy to navigate and I thank you for that.

Date of experience: June 22, 2021
Canada
1 review
0 helpful votes
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Yup
June 21, 2021

It happened. Why do i need to write at least 50 characters, this is detracting from my experience. Seriously rude

Date of experience: June 21, 2021
Isabella D. — Clearly Rep
over a year old

Your feedback is really important to us as we strive to ensure our customers are happy with their orders and experience shopping with us. If we have fallen short, we would love the opportunity to reach out to offer further assistance. Please do not hesitate to let us know if you have any questions or concerns. Thank you! - Team Clearly

Canada
1 review
0 helpful votes
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Cheap lenses
July 21, 2021

The glasses arrived quickly but I find the lenses smudge really easily. I wish I spent the extra money on the highest quality lenses.

Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2021
Isabella D. — Clearly Rep
over a year old

Thank you for your feedback, Jennifer. We're sorry to hear that you aren't happy with these lenses. We do have a 60-day free return policy - someone from our customer care team will be in touch with you shortly to provide further assistance. - Team Clearly

Canada
1 review
0 helpful votes
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Easy online ordering and quick delivery. Great prices!

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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Quick deliver of my contacts
June 21, 2021

They keep a record of all of your past orders so that you can easily reorder what you have had before, and they deliver orders quickly.

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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Great
June 21, 2021

Easy as knowing your prescription, easy choice for me

Date of experience: June 21, 2021
Isabella D. — Clearly Rep
over a year old

Thanks for your feedback, Adrian. Glad to hear this! Please do not hesitate to let us know if you have any questions or how we can improve your experience with us. - Team Clearly

Canada
1 review
0 helpful votes
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Shipping
July 21, 2021

Very pleased with my contacts, however it would be nice if they offered free shipping on orders that don't cancel out the promo codes. I try to order when they have promotions but they always cancel out the free shipping promo codes. In the end the shipping is basically the same amount as what the discount code is.

Date of experience: June 21, 2021
Isabella D. — Clearly Rep
over a year old

Thank you for your feedback, Hannah. We strive to provide affordable prices and are always updating our promotions to give you the best deals on your eyewear needs! We will be in touch shortly to see how we can provide further assistance - keep an eye on your inbox. - Team Clearly

Canada
1 review
0 helpful votes
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Awesome
June 21, 2021

Great service very fast delivery would highly recommend clearly contacts

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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Long term customer
June 21, 2021

I have been purchasing contacts from Clearly for many years and have always had a great buying experience.

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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The best!
June 20, 2021

Very efficient.
The product is exactly as you order, arrives before you even know it, and is extremely reasonably priced.
I highly recommend!

Date of experience: June 20, 2021