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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Very quick delivery, everything arrived in perfect condition, very smooth experience. They included candy and a free pair of lens case as well!
I've ordered a couple of pairs of glasses, and many contacts, and have always been happily satisfied with the service. I also continue to be impressed with the value and affordability of this service.
Smooth and easy experience with no issues. I plan on ordering from clearly again.
Ordering and shipping was a breeze. Strangely though, the first Right Eye contact I put in was extremely irritating straight out of the box. No visible tears/particles/dust, I made sure it was thoroughly clean in solution multiple times, but nothing worked. I was worried maybe something was wrong with my prescription. Finally opened a 2nd right eye lens to check and it fit just fine, no irritation. Bit of a costly let down but I hope the rest all work out fine.
As always it was excellent. I have been ordering from Clearly for years and have always had an excellent experience.
I have ordered through clearly for my contacts for years and they have never failed me, always quick and correct orders!
Easy, quick, fast shipping. Great prices and easy to order contact lenses.
I'm a big fan of Clearly. They always have everything I'm looking for at a great price, everything ships super fast, and they make ordering contacts super convenient.
My only other option for contacts is Costco and they don't deliver. This took only a couple of days and arrived in perfect condition at my door. My previous glasses order were equally convenient and prompt.
I am pleased with the product and delivery time. Your website is easy to navigate and I thank you for that.
It happened. Why do i need to write at least 50 characters, this is detracting from my experience. Seriously rude
Your feedback is really important to us as we strive to ensure our customers are happy with their orders and experience shopping with us. If we have fallen short, we would love the opportunity to reach out to offer further assistance. Please do not hesitate to let us know if you have any questions or concerns. Thank you! - Team Clearly
The glasses arrived quickly but I find the lenses smudge really easily. I wish I spent the extra money on the highest quality lenses.
Thank you for your feedback, Jennifer. We're sorry to hear that you aren't happy with these lenses. We do have a 60-day free return policy - someone from our customer care team will be in touch with you shortly to provide further assistance. - Team Clearly
Easy online ordering and quick delivery. Great prices!
They keep a record of all of your past orders so that you can easily reorder what you have had before, and they deliver orders quickly.
Thanks for your feedback, Adrian. Glad to hear this! Please do not hesitate to let us know if you have any questions or how we can improve your experience with us. - Team Clearly
Very pleased with my contacts, however it would be nice if they offered free shipping on orders that don't cancel out the promo codes. I try to order when they have promotions but they always cancel out the free shipping promo codes. In the end the shipping is basically the same amount as what the discount code is.
Thank you for your feedback, Hannah. We strive to provide affordable prices and are always updating our promotions to give you the best deals on your eyewear needs! We will be in touch shortly to see how we can provide further assistance - keep an eye on your inbox. - Team Clearly
Great service very fast delivery would highly recommend clearly contacts
I have been purchasing contacts from Clearly for many years and have always had a great buying experience.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Thank you for your feedback, Kyle. We're sorry to hear of this experience with your contact lenses! Your eye health is important to us - someone from our customer care team will be in touch shortly to check-in. Please keep an eye on your inbox. - Team Clearly