I can't say enough good about the experience I have had with clearly. Cheap, fast & efficient
Glasses fit great however progressive feature does not appear to be as good as my last pair
Thank you for your review Daniel. We appreciate the feedback on this. We're sorry to hear that you've experienced some issues with your eyeglasses. We'd love to look into this and assist you as best as we can, so someone from our team will be reaching out to you directly. If there's anything else we are able to assist you with, please feel free to reach out! - Team Clearly
Have been a client for many years and always satisfied by the quality and top notch service.
I love it. It's speedy and the staff that I have talked to provided an Excellence Service.
This is the second time for me. It's Very fast, convenient and correct order. I'll order again.
Exactly what I wanted at a fraction of the price I would have paid elsewhere.
Hi Sharon, thank you so much for the excellent rating and review! We truly appreciate it, and we're glad to hear that you're enjoying the frames you received from us! We look forward to helping you find that next great pair real soon! - Team Clearly
Easy, fast, accurate and sooooo reasonably priced. Great knowledgable staff. Wouldn't get glasses anywhere else. These are my third pair.
NO COMMENT PLEASE DO NOT SEND THESE EMAILS ANYMORE IF I HAD OR HAVE AN ISSUE i WILL CONTACT YLU
THANKS
Kate, we're terribly sorry about this experience! We understand the importance of keeping a healthy email box and we're concerned to hear that you received that many emails from us. We'd love the chance to investigate and someone from our customer care team will be in contact with your shortly. - Team Clearly
Be careful. They show a box of of Air Optix for Astigmatism plus Hydraglide, but its actually just the Air Optics for Astigmatism. I waited a week for these, now I have to return them, wait a week for my refund, then reorder the correct ones. Due to covid, money is tight, so I have to wait for my refund before I can order what I expected to get from another seller. As you can clearly see, they use the same box that says Air Optics for Astigmatism PLUS Hydraglide in two different places with two different descriptions. Sounds like false advertising to me. All they said at Clearly is that I should read the description and not to pay attention to the box on display.
I usually buy from Contact Lens King, but I thought I would use a Canadian company this time. Too bad this Canadian company gives Canadian companies a bad name.
They lost a customer
My order was super fast to come
Prescription was on point
Not the first time I order from clearly
Surely not my last!
Normally it takes about 1 week to receive my contacts so with COVID, I expected to wait longer but my order showed up 3 days after ordering
Thanks so much for your review, Debbie! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
VERY FAST BUT WISH THERE WERE MORE DISCOUNTS!
DELIVERED TO MY HOUSE WITH A VERY FEW DAYS AND EASY TO ORDER ON LINE
It was easy to find a pair of glasses and order them. And they came quickly.
Hi Janet, thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
My contacts came quickly, they always do.
Contacts are comfy and have never caused me issues
The two sets of glasses arrived much faster than stated. Glasses look great and feel good.
Very happy with my new glasses. They are stylish and fit fairly well and Arrived quickly
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
The contacts are a reasonable price! As well as they were shipped very quickly. Much appreciated!
Great glasses! Love them a lot. The new coating to keep them from smudging works excellent.
Glad to hear you're loving the new Main + Central frames Robert! We're excited to help you find that next perfect pair again real soon! - Team Clearly
I have ordered glasses with clearly about 4 times now and have not been disappointed once.
Thanks so much for your review, Lori! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
Thanks so much for your review, Tanya! We really appreciate the feedback and kind words. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly