I got exactly what I wanted and it was very fast delivery. The product is first rate.
I ordered contacts on Tuesday, and they were in my mailbox by Thursday. Very fast and efficient!
On time and in good condition. I would appreciate any sales or discount codes in the future.
Thank you for your review! In regards to contact lens pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! For your next order, we recommend checking www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then, if you still find a cheaper final total checkout price with an online competitor, just let us know and we'd be happy to match the price through our Price Match guarantee program. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
The ordering process is easy! Contacts come quickly, each time! The gummy bears are a good touch!
I Bought 2 pairs and would like to return one pair as I am not totally satisfied.
Hi Narshi, thank you for your review and for your feedback. We're sorry to hear that you weren't totally satisfied with your new glasses. We're glad to see that you were able to return these with our recently extended free return policy. We truly apologize for this inconvenience. If you have any further questions or concerns, please do not hesitate to reach out to us through Live Chat or at 1-866-414-2326. – Team Clearly
My glasses arrived earlier than I expected due to the fact I live in an urban area.
Great pricing, easy order and quick delivery. I have used Clearly for years and will continue to.
Just as the tin says. I received my order exactly as ordered and in a timely manner.
Great support the women who assisted was intent on seeing that I got the right resolution -
I've always received my order on time, and sometimes much ahead of time. Thank you Clearly.ca team!
Thank you for your review, April. We're thrilled to hear this! Looking forward to helping you again soon. - Team Clearly
I just say refill order and boom in like 2 days the contacts are in my mailbox.
Ordered the 26th. Shipped the 27th. Received the 29th. The service was unbelievably fast and the contacts are thin and comfortable.
I was able to complete my order online in one morning successfully. The agent was very competent.
Hi Linda, thanks so much for your review. We really appreciate the feedback! We hope all is well with your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Since clearly keeps track of my past ordered prescriptions, super easy to recorder when I need to.
This i by far the Best company I have ever dealt with. Great customer service and product
Thanks so much for your review, Layton! We really appreciate the feedback and your support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Good. I like being able to see. It is a nice feature of the contacts I received.
I've been a Clearly Contacts customer for quite a few years and have only had great experiences!
Arrived next day and i am happy with my contacts. I will recommend to others about this.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
Thanks so much for sharing your experience, Jo! We pride ourselves on our super speedy shipping (whether that's picking and packing your order in our Vancouver BC warehouse, or offering the fastest 1-2 business day shipping options). If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly