Awesome product, lightning fast shipping, I really wasn't expecting that great or a service lol thank you!
I needed contact lenses during a post-travel quarantine period and Clearly was the perfect contactless way to get them!
After I placed my order it was then backordered and took me over a month to receive. Second time this has happened.
We're sorry to hear of this disappointing delay, Amanda! We really would like to provide further assistance and make things right. We just sent you a private message. Thank you so much for your patience and for sharing your experience with us. Looking forward to your response. - Team Clearly
I'm happy with the website because it remembered my last order. Made easier for reoccurring clients.
Hi Carole, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
My contacts arrived to me literally the day after I ordered them. Couldn't have asked for better service!
Hi Megan, thanks so much for your review! We're proud of the great value and super convenience we can bring to your contact lens experience, so we really appreciate this feedback. We hope to 'see' you again soon! -Team Clearly
Order was shipped and recieved within days! Easiest way to get contacts! No more eyewear stores for me.
I get too many e-mails and survey requests... you are only 1out of almost 200 vendors who deluge me with 'customer contact' rubbish. Please lay off!
Thank you for your review Thomas. So glad to hear that you're enjoying the frames! We appreciate the feedback on when the surveys are sent! We want to make sure our glasses customers have had adapt to and enjoy their new glasses before leaving feedback. We're always adapting and adjusting our approach, so you may see those come out closer to the delivery date in future. - Team Clearly
Refilling my monthly contacts prescription is always fast, convenient and a bit cheaper than going with the optimetrist. Thank you!
Thanks so much for your review, Steph! We really appreciate the feedback and your continued support over the years! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Was I supposed to get gummies? YUM!
Seriously y'all are consistent and quick. Have been ordering from you for over a decade
Couldn't be happier with my purchase. I've bought 3 pairs from clearly and will never go back to buying them anywhere else
Hi Melissa, we're thrilled to hear that! Thanks so much for the review and feedback! Sounds like we nailed this order - so if there's anything we can do to help hit that 5-Star mark, please feel free to let us know! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly
Or in the most pretty easy it's nice wasn't too bad you know came with gummy Bears which confused me but they were tasty.
Thanks for your feedback, Neil. Glad to hear that you enjoyed the gummy bears! Someone from our customer care team will be in touch shortly to see how these new contact lenses are working out for you. - Team Clearly
Always happy to order with Clearly. My contacts arrive fast, they are accurate and I wouldn't go another place
Service was great over the phone when I had an issue with contact lense order. Resolved easily and quickly. Long time customer.
Very easy to use in line, price very affordable and arrived on time, going to order more in future thanks yours truly Chris McGraw.
Thank you for your review and feedback Chris! We're so glad to hear that you're enjoying our speedy services, and we're looking forward to 'seeing' you again soon! - Team Clearly
Very informative and helpful. I learned a lot about FOIPOP and the correlative responsibilities of employees.
Hi Robert, thank you for your review and feedback. We appreciate it, and look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
This is the second time I have ordered contacts from Clearly and I have been very satisfied both times.
Usually I get the items in 3-4 days, this one was in more than a week, I think it is cause the Pandemic.
Found the Live Chat function very helpful to navigate options when I couldn't find exactly what I was looking for from previous online order.
From the time I ordered my glasses to delivery time, everything went smoothly,
The first pair I returned, without any hassles.
I lost one of my glass the first day on the first pair…
I am satisfied with the other pair, but still wierd it didnt tough me more longer.
The quality of our products is important to us, as well as the satisfaction of our customers, and we're truly sorry to hear that you didn't have the best experience with your new pair of glasses. We'd love the chance to get to the bottom of this and make things right, a member of our customer care team will be reaching out to you shortly, to help. Please keep an eye on your email inbox. - Team Clearly
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your review, Natalie! We're super proud of the great value and speedy convenience we can offer for your contact lenses. We hope to 'see' you again soon! -Team Clearly