CJ DropshippingReviews 86

Henry Hu is a wonderful agent who is always there to answer questions. He is quick and responsive to all my requests. I am constantly asking him about listing descriptions and he's always there to support me.

Just wanna say CJ is a great platform, but the best part is their support team, Claudia Chen helped me with solve issues very fast.

Right form the beginning, the instant chat never let me down. My agent, Connie Jin, always offers excellent help and explains everything patiently. I am super happy having CJ Dropshipping as my sourcing company. Hope the company grows healthily the same as my own online business.

Like the way they support the business, customer service is excellent, product sourcing is free depending on the sales you make.

Excellent dropshipping platform as they are really easy to operate when you learn it. Agent Connie Jin was extremely helpfull and patient in guiding me throughout. She just replies lightning fast without delays

Really quick and helpful support team. The choices of products they have are really great too with very detailed pictures/descriptions

Avoid lost your money - they refuse to refund for lost packets

Better use Alixpress you money is protected if packet is not delivered.

Fast response customer service in cj. The best agent, very nice, helpful, and answering quickly...

First time using this service. Abby Lu... what a great customer service. By far the best agent i have spoked with. All of my problems and concerns are now solved as she explained everything step by step. Thank you dear and well done. Definitely recommend.

My order **************261 was not delivered and CJ refused to solve the issue. I contacted them months ago. But they force customers to wait for 60 (or 45 days) to open a dispute. But the order is already closed after 60 days. So there is no way to open a dispute! They do not follow their own refund policy. When I talked to their agent Cole about it, he asked me for proof from USPS. This is ridiculous. There is nothing about such proof in their refund policy.

Also, order **************763, they shipped a defective product but refused to send a new one. Their quality check doesn't work at all. They accept disputes only 3 days after the parcel is delivered. But it is very common that a customer receives their parcel several days after tracking records say "delivered". So there is no way to dispute it! Why only 3 days? Why don't they take responsibility for their faults? (Btw. We in the EU have to guarantee the quality of products for 2 YEARS from the purchase)

CJ's processing time and also shipping is fast. But if something happens to your order, they treat you like dirt.

Because of those Fake positive reviews, I've giving Cjdropshipping a try. I bought from them 3 times and all of those 3 times have been negative. My first order was for a backpack and it took over 2 months to delivered. My second order was for 2 purses and necklace. Over 2 weeks later, it still hasn't ship out. I don't even know what's going on with the last order. Their 1 to 3 days processing is total BS. I even paid extra for faster delivery. Everytime I contact customer service their response is always "sorry for the delay Dear. We're working on it." Meanwhile, my customers are getting frustrated.

CJ's service is great and they ship in a very timely manner. Customer support is always on hand and Sveta is very helpful as an agent.

Hugo Hu is a liar and a crook, do not deal with them, stock doesnt exist, zero support, when you ask for help, they say LMAO... screen shots sent to shopify and everyone i know, disgusting company, crooks, do not work with them

Very very nice service and support! I am absolutely thrilled to work with cjdropshipping and my agent Irene!

When I need to increase my inventory or when I have an issue with some orders Skye is very reactive! A big thank you :D

Hi guys i would like to let you know all how horrible is this company, how they suck your money and dont delivery items. If you don't want to put on risk your bussines DON'T EVEN TRY CJ!
So my story short- i did order 2 items with DHL 3-7day delivery. So i pay for PRODUCT AND SHIPPING. Product was dispatched so satisfied was waiting for arrival. So as you know 3-7 days delivery should be already in my hands, suprise came in 8th day of purchase day. "Lovely" letter from CJ team- dear your product is not going to be delivered becouse factory put wron product weight if you want item to be delivered pay extra 15 eur! Listen its not about money its about how they do business with others not bussines but rubbish. Ok i said i will not gona pay for you mistakes in case its CJ responsibility to check items they weight etc. I wouldn't mind mby if they would add this extra money on beginning when i was paying for purchase. Literally you are in danger if this order would go to your costumer, you would ask now extra money from your costumer? In case you already calculated all expenses! So dont try even this company if you dont want to take on risk your self, your bussines, your money and most important COSTUMERS! I can give alternative eprolo.com

I placed my order 20 days ago and still have yet to receive it, so I track my order to Melrose Park IL where it's been for 12 days now, I want to know what's going on with my product and why has it been just sitting idle if I could give negative stars I would

The past few months I often used CJ to fulfill most of my orders for my online stores and so far the service has been great! They offer a lot of options, and they source products really fast. Connecting CJ to WooCommerce is also easy. Shipping times are quite accurate, but I had sometimes to deal with delays. They also offer a custom packaging option what is really great, but it could be improved when they offer to show the warehouse location on the products listing, at the moment I need to constantly ask my agent. Luckily the service is really great and my Agent (Vincy) helps me really well when I have any questions or things that need to be arranged.