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City FurnishReviews 98

4.0
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City Furnish Reviews Summary

City Furnish is recognized for its diverse selection of quality rental furniture and appliances at reasonable prices, with many customers praising the affordability and free delivery and installation services. However, a significant number of reviews highlight persistent issues with customer service, particularly regarding delayed deliveries, poor communication, and difficulties in obtaining refunds. While some customers report satisfactory experiences, the overall sentiment indicates a need for improved operational efficiency and responsiveness to customer inquiries. Balancing product quality with reliable customer support will be crucial for enhancing the company's reputation.

This summary is generated by AI, based on text from customer reviews

service
39
value
37
shipping
35
returns
34
quality
35
India
1 review
0 helpful votes
Follow Akshay S.
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Nice
September 21, 2021

Cityfurnish is a great place to rent your Furnitures, not just that but they have also got
Appliances. They have a wide variety of options to choose from. From Modern to
Traditional every style that you can think of

Date of experience: September 20, 2021
India
1 review
0 helpful votes
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Cityfurnish Rental
September 20, 2021

It was very Good Experience. Its Really Great Great Opportunity.If you want to know more about it then Go to the website and start the journey with cityfurnish.

Date of experience: September 20, 2021
India
1 review
0 helpful votes
Follow DIPIKA M.
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The company has pathetic services once you have rented. They have so many hidden charges which one can never find and they find different ways to not return your deposit and keep extracting from you.
I am. talking from my own experience

Date of experience: January 13, 2021
India
1 review
0 helpful votes
Follow Pankaj A.
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They took around 8400. 00 in advance for the name of advance rent and security and assured me for good service for some furniture and after 5 days of my payment they refused me just through a rendom method.
I was an low income guy facing many problems after lockdown am not even afford to buy furniture so I plan to rent it so that my 2 month old daughter will sleep on bed during this winter
But on delivery date when I follow up by myself they denying me by stating that they need the rent agreement on every people who is going to stay in house and they start asking for further payments of rent
They want me to link my account with thier server which am not comfortable as I got scammed recently by some other website. I offered them advance rent of whole tenure and extra money for security but they only want me to connect my bank details with them... am wondering they are selling such data to scammers that is why they are forcing me to do it.
Today 26oct is the date which I fixed for shift to new house and city furnish to deliver but they deny and I can't shif without furniture but my pocket is not allow me to pay one month extra rent to my current property owner which is *******
Even he has already arranged new tenant so he came to me and ask me to leave house
Now am standing out of my building with my two month baby
It is very polluted in new Delhi with quite cold for 2 month infant
I have no option left only suicide is the way I can do, they harassed me badly our social life is become so disrespect if we become homeless
Pls do contact me on *******378 if anybody can help me

Date of experience: October 25, 2020
India
1 review
2 helpful votes
Follow Nitin C.
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I have used their service for over 18 months.
The service is very poor along with the products.
They even once tried to take my money (Rs. *******) from my card. Fortunately, I had already used the limit & the transaction got bounced. They would never pay your security deposit back.
They promise cleaning & maintenance but never do it. When you return the furniture, they charge for damages caused by just simply using the product. For example, A 3 seater Sofa - A sofa is meant for sitting & relaxing, since they never maintained it in the tenure, they said "Sofa ka Foam damage ho gaya hai", & I am like WTF? If your SOFA was not durable enough then why would you give it to the customers. This is not it. They never gave me back my Security deposit for any of the appliances. Washing machine, bed, Mattress, everything was damaged as per their statement. You don't believe me, try out yourself & get mentally unstable during the tenure.
I have now ignored that money as a donation to such a poor company which survives on stealing customers money & i can't believe how they are able to sleep at night with the food inside their stomach from customer's stolen money. I also offered them more money so that they don't do the same with other customers.

Date of experience: October 9, 2020
India
1 review
0 helpful votes
Follow Ajay A.
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I am using this renting service for a long time and now also uses it. I got my living room furnished with cityfurnish. I recommend it to bachelor's newly married and emigrants the can use this service and also people who are fond of furniture. Cityfurnish cost effective payment and fair price give u a variety of choice and a major feature you can pay in installments. There are various best offers, easy to use features and also has zero matienance cost. They also has good customer support and help you with problem and also u can submit you service online. They deliver your product within 48 hrs and free relocation of furniture and appliances and also santize the furniture and appliances and give you a safe delivery in covid times. I have a good experience and iam satisfied with there services and facilities

Date of experience: June 25, 2020
India
1 review
1 helpful vote
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Great Experience
June 25, 2020

I used this renting service. I will highly recommend it for Bachelors, Expatriate, Emigrants. Recommend this to all relocating people. Cityfurnish is cost effective, payments can be made easily, best feature is to pay in instalments, Easy to order, Good customer support, Sanitized furniture and Appliances, 48 hour installation. I went for the comfort packages. It was a very satisfactory experience.

Date of experience: June 24, 2020
India
1 review
0 helpful votes
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Best site
June 25, 2020

Cityfurnish is the site where you can rent the best furniture at low prices and nest quality
It's the best way to have furniture

Date of experience: June 24, 2020
India
1 review
0 helpful votes
Follow Raivat P.
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I've rented a bed with mattress, and a table and chair set from Cityfurnish. The took more than 2 weeks to deliver the product and its already been a week since I placed a return request with zero conversation from their end. I have been following up repeatedly, and they have also heavily increased their monthly rates on all furniture on which they are calculating the new cancellation charges, which are incredibly high.

My experience with them has been horrible and I implore everyone reading this to not put yourself through such a pain. The economical cost and good quality products are not enough to offset their horrible customer service and operational inefficiency.

Date of experience: June 24, 2020
India
1 review
0 helpful votes
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Rental furniture
June 21, 2020

I rented a hugo study table with wooden chair from cityfurnish Mumbai, the quality and the sevices provided by them is completely authentic and up to mark and the charge are also very reasonable.

Date of experience: June 21, 2020
India
1 review
2 helpful votes
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Not Worth Service
February 17, 2020

I am not satisfied with the services of cityfurnish. Initially, the customer care executives were giving unnecessary reasons for not completing the process and now when I am asking for my refund of Rs 1800, neither they are receiving my calls nor replying on my mails. It seems that they don't want to refund my money. Compared to this, the other services are good and providing quick services with minimum processing steps.
Also, based on other's reviews, now I am 100% sure that the company is not for providing quality services but for increasing problems of the customers. In future I will never recommend this site to anybody.

Date of experience: February 17, 2020
India
1 review
3 helpful votes
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Worst service
January 23, 2020

The worst renting site that i have ever tried, Delivery approximately takes 20days or more, they don't have any products with them in stock.

Date of experience: January 23, 2020
India
1 review
1 helpful vote
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Worst Site ever
November 2, 2019

Biggest mistake that I have taken the products from your end.
You guys only know how mess up customer's life

Date of experience: November 2, 2019
India
1 review
0 helpful votes
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Nightmare
May 26, 2019

What a nightmare! Lucky you if first delivery you get what you ordered... it was not my case, but they will try. They delivered different items, some of them even broken, let's check if you accept them... unfortunately I was not at home the day they brought, what a big mistake. Everything came super dirty, extremely dirty... once at home and after several cleaning hours, I started the complain process... get ready for the worst service I have ever seen in my life. From the delivery guy to the top management in that company the service is crap. They do not talk each other, they don't care, they promise to call back which never happens (including top management!)... really, stay away of them. What ever you will receive can only be replaced after six months even if it is damaged, or you have to pay for the transport. After two months i had to cancel the full order, it took me a week to get an answer from them for collecting the items and I had even to do myself the final bill! Otherwise they wanted to make me pay full! Really Unbelievable. I move now to Furlenco, and I feel like heaven, even the sales representative has come to my place several times to check.

Date of experience: May 26, 2019
India
1 review
3 helpful votes
Follow Robert C.
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Payment was taken very promptly, received an email with regards to confirmation of the product, however next day received another email. Stating delay,

Did not receive any calls... only emails. Company does not believe in customer service. Even after making several complaints. The only reply i received was either you wait or cancel the order.

I cancelled the order and now have to wait for another 7-10 days to get my money back, I have already spoken to a lawyer. As due to their false commitments. Now i am in a loss.

Stay away from City Furnish. (Just false promises)

Date of experience: March 20, 2019
India
1 review
4 helpful votes
Follow Meher D.
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Customers Beware- CityFurnish is a COMPLETE scam. The delivery was never made, although we made the payment upfront. Their empty promises and constant lies are inexcusable. Never, ever use this company. Any positive reviews must surely be made up by them. This is the very WORST experience ever. I expected a degree of sincerity. This is certainly an online scam to get ones money and personal details. Truly, truly horrifying

Date of experience: December 26, 2018
India
1 review
2 helpful votes
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Extremely poor service
October 9, 2017

I placed an order and uploaded documents. Still the order was not processed for over 3 days. When I followed up they said the documents were not valid. The documents submitted are valid as per the Government of India but not valid for city furnish. This is brilliant.

Cancelled the order and will never place an order with them.

Date of experience: October 9, 2017
India
2 reviews
3 helpful votes
Follow Alpana G.
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I recently rented a sofa set from Cityfurnish. Their products and services are satisfactory. The products delivered was of good quality and same as shown on website. But I feel that they need to increase their workforce. Many a time I tried calling them but their customer care number was busy. I think this is one area they can improve.

Date of experience: October 29, 2016

From the business

Premium Home Appliances & Solid Wood Furniture on Rent in Gurgaon, Noida, Ghaziabad, Faridabad, Delhi, Pune, Mumbai & Bangalore. Free Home Delivery, Installation, and Maintenance. High-Quality Wooden Furniture and Branded Home Appliances.,


cityfurnish.com
Founded in 2015
San Diego, CA, United States