I have used their service for over 18 months.
The service is very poor along with the products.
They even once tried to take my money (Rs. *******) from my card. Fortunately, I had already used the limit & the transaction got bounced. They would never pay your security deposit back.
They promise cleaning & maintenance but never do it. When you return the furniture, they charge for damages caused by just simply using the product. For example, A 3 seater Sofa - A sofa is meant for sitting & relaxing, since they never maintained it in the tenure, they said "Sofa ka Foam damage ho gaya hai", & I am like WTF? If your SOFA was not durable enough then why would you give it to the customers. This is not it. They never gave me back my Security deposit for any of the appliances. Washing machine, bed, Mattress, everything was damaged as per their statement. You don't believe me, try out yourself & get mentally unstable during the tenure.
I have now ignored that money as a donation to such a poor company which survives on stealing customers money & i can't believe how they are able to sleep at night with the food inside their stomach from customer's stolen money. I also offered them more money so that they don't do the same with other customers.